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Problem with van rental in Memphis

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Hertz - Problem with van rental in Memphis
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Updated by user Nov 03, 2023

My issue is NOT with Expedia as much as it is with HERTZ-RENT-A-CAR! Nothing has been resolved.

Original review Oct 16, 2023
I went to designated address to pick up a van I had requested. When I got there, there was a sign on the door that read that the building was closed due to electrical problems.

There was no other explanation as to what to do. I called Hertz and could not get through the 10 times I tried! In the meantime, there were at least 10 others who came by to pick up or return a car. No one knew what else we needed to do, but call Hertz.

I also tried calling Enterprise, and when a call finally went through, I was told to get in touch with Hertz. There were other van rentals that I was told I could probably get, but because we needed it the same day, the cost would be much higher! I mean more than twice of what I was being charged by Hertz. No way I could afford it!

I drove to the Hertz airport location, parked, and was told to move my car or they'd call a tow!!! We left and went to another Hertz location (14 miles away). It was 3:50 p.m. and that location was CLOSED, even though their sign said they closed at 4:00.

They apparently closed early! Mind you, every other moment, I was calling Hertz and Expedia over and over again! I was to have left no later than 6:00 and it was nearly 5:00. I finally got in touch with someone at Hertz (national number) and was told to go back to the airport location, and they would honor my original price and van.

So, we drove an extra 14 miles BACK to the airport. After waiting in line (there were 6 other people in front of me), I finally made it to an agent who told me they were sold out of vans and she didn't know of ANY vans in the area! She said I'd have to wait until Monday. I had been livid for several hours by now and asked for a supervisor, and I was directed to another building.

I waited for the supervisor, who was working the counter. When I finally got up there, she said they had no vans at all, and even if they had, it would be twice as much I was originally going to rent one for. In the middle of our interaction, she turned around, without saying anything, and had some other gentleman come out to "deal'' with us as she apparently left for the day...without a word to us. Quite rude actually.

He, too told us there were no vans anywhere, and there was nothing they could do. Mind you, I was, and had been, very calm and respectful this whole time, but inside I was fuming. The bottom line - I had to cancel my trip, lose money from missing my show, and negatively lose respect and reputation. I'm a comedian and canceling a show, especially at the last minute, really affects my status!

I'm extremely mad at Hertz!

I hope you take all of this in when thinking about using Hertz in the future!!! This was totally unacceptable!
View full review
Loss:
$2000
Pros:
  • Can be a money saver if everything goes correctly
Cons:
  • Uses hertz for vehicle rentals

Preferred solution: Full refund

User's recommendation: NEVER use HERTZ!!!

Me H Zdy

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| map-marker San Bernardino, California

Numerous requests for proof insurance that was added. Never received the information that was added. Was told it couldn’t be done

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Hertz - Numerous requests for proof insurance that was added. Never received the information that...
Still looking for the details of the extra protection that was ordered. Still told that they cant print that. You can take my money but not give me the information?
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Pros:
  • Will look to handle a request regarding the car
Cons:
  • Will not help you with information needed

Preferred solution: Full refund

User's recommendation: Go with enterprise

Rob B Kyh

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| map-marker Opfikon, Zurich

Hertz Charges for “damage” that’s not damage

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Hertz Charges for “damage” that’s not damage
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Hertz Charges for “damage” that’s not damage - Image 3
Hertz Charges for “damage” that’s not damage - Image 4

DO NOT rent a car here at Zurich Switzerland airport Hertz without the most complete inspection EVER! You will most likely be charged for damage that is beyond belief.

Im including pictures of the damage I was charged over $450 for on a wheel after the very odd, overly meticulous return inspection. I rent cars all the time and this was just strange. It seems more like a way to get revenue. I will NEVER rent from Hertz again.

Horrendous customer service, Hertz definitely missed the mark. I ask Hertz multiple times from e-mails to phone calls to links from their app to simply review the incident and was never contacted.

I was a gold member which basically means nothing. Hertz will never get my business again and now you can decidejust pay their significant fees to max out the damage coverage because there is a good chance youll be hit for some kind of damage when you return the vehicle.

View full review
Loss:
$599
Pros:
  • Multiple locations
Cons:
  • Unscrupulous business practices

Preferred solution: Price reduction

User's recommendation: Don’t rent Hertz vehicles, you’ll be charged for damage that’s not damage

Rob B Kyh

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| map-marker Huntley, Illinois

Charged $450 for damage that wasn’t damage

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Hertz - Charged $450 for damage that wasn’t damage
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DO NOT rent a car at the Hertz in Zurich, Switzerland Airport location without the most complete inspection EVER! You will most likely be charged for damage that is beyond belief.

Im including pictures of the damage I was charged over $450 for on a wheel after the very odd, overly meticulous return inspection. I rent cars all the time and this was just strange. It seems more like a way to get revenue. I will NEVER rent from Hertz again.

Horrendous customer service, Hertz definitely missed the mark. I ask Hertz multiple times from e-mails to phone calls to links from their app to simply review the incident and was never contacted.

I was a gold member which basically means nothing. Hertz will never get my business again and now you can decidejust pay their significant fees to max out the damage coverage because there is a good chance youll be hit for some kind of damage when you return the vehicle.

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User's recommendation: Don’t Never Rent at Hertz!!!

Monica W Sac

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| map-marker Overland Park, Kansas

Car accident November 8th

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Hertz - Car accident November 8th
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I had gotten a rental through the Uber platform at a Hertz rental location in Overland Park Kansas. From the beginning I've had nothing but trouble with this rental location.

On November 8th at between 3:00 and 3:30 a.m. I was involved in a motor vehicle accident that sent me by ambulance to the hospital. I got a hold of Hertz emergency roadside assistance either the day of or day after said accident but because of broken ribs and severe contusions all over my body I was unable to maintain consciousness for almost a week after the wreck. I had gotten a case number from roadside assistance stating that they would make sure the car was picked up and all of the stuff was taken care of because I was unable to make it to the physical drop off location.

I provided them with all the location information and how to get the car and was still charged $1,200 that I didn't have for the last two and a half weeks but I haven't been able to work since the day of the wreck. So my Uber pay card was charged over $1,200 on a car I didn't have because I was incapacitated and nobody bothered to tell me that I would continue being charged if the car wasn't brought in if my husband would have known that he would have taken a tow truck and brought it straight to you guys' door but we didn't know that we were told that it would be okay that they would get it and now I'm being charged this money for what I was told was not a problem. So now not only am I not able to work but I can't even return to work because my own pay card has got a negative $1,200 balance which means no gas money which means I have no way to take care of my three kids and myself.

No matter how I look at it I'm bound to end up on the streets now unless by some miracle of God can come up with about $2,000 just to take care of the stuff involving that hurts rental to begin with does not to mention the rent and everything else that I'm not making these last almost 3 weeks. Rental record # below

View full review
Loss:
$1300
Pros:
  • Uber partner
Cons:
  • Everything else and above all honesty

Preferred solution: Price reduction

User's recommendation: If you have a choice and can go ANYWHERE ELSE save yourself the headache - go there instead.

Michael S Cgd

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Verified Reviewer
| map-marker New Orleans, Louisiana

Y'all will appreciate

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Hertz - Y'all will appreciate
Hertz - Y'all will appreciate - Image 2
Updated by user Dec 09, 2023

I lost out on a day's work because of the negligence of the company. They have no means of communication between the corporate offices and the store locations...

and because of this there is no true inventory... therefore when I the customer books and reserve a vehicle...

Original review Dec 09, 2023
So, I booked a rental last night through the Uber Rental and was sent a confirmation number from Hertz shortly after...
I show up to Hertz near the Convention Center in New Orleans 15 mins early. I walk up to the counter at noon, give my name and start to give my confirmation number...

Being stopped short by the clerk stating "We're no Honering your Reservation"... Um excuse me, but I have a confirmation number for my reservation... "You should have received a text stating that we don't have the inventory... So, we're not going to honor your reservation."
Now, the last time I checked a confirmation number is verification of my reservation that secures me the product...

it's kinda like making an appointment to the Doctor's office. If I don't make it on time or cancel beyond an alloted time frame, there is penalties that I would incur... it's an agreement between to parties... also known as a contract.

I think that I may have to look into this as a breech of contract to one of my Lawyer Friends. If not, there's always the BBB...
Oh!!! Almost forgot about the 1 1/2 hour waste of time on the phone with customer service... and their ingenious though process to remedy the situation.
They found an available vehicle at the airport(16 Miles away on a Friday @2pm)...

so, I reinformed Them that I was dripped off with no means of transportation. An Uber/Lyft would've cost me $40+, public transportation would've cost me 2hrs, or walk it in 6-8 hours... So, I asked, are you gonna to provide a way to get there or reimburse by cutting some off the rental bill, something, anything? The response was an elongated..."No"
Then...

the quote that was for the original rental was $48 and some change... The replacement rental was quoted to me as $112... Ha...
Roughly calculated, between the trip to the Airport, the replacement rental, and not even adding the overall time lost and Security Deposit... I was looking at $152 bill for my Confirmed reservation of $48...

I was floored with this concept, but given a confirmation that they would reimburse the $64 difference once I returned the car...
SURE, LET ME JUST JUMP ON TO THE I AM A *** WAGON... NO THANK YOU
View full review
Loss:
$350
Cons:
  • Are still open

Preferred solution: Apology

User's recommendation: STAY AWAY, RUN, DON'T LET THEM SINK THEIR CLAWS IN TO YOU

Alonnah Ugs

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Verified Reviewer
| map-marker Live Oak, Texas

Billing

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Hertz - Billing
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Contract is for one amount. They held one in pending status. And took two payments but posted only one in their system. Then requested and additional payment.
View full review
Loss:
$332
Pros:
  • Vehicles
Cons:
  • Billing overcharges

Preferred solution: Would appreciate a credit towards the additional week of request. Or refund of third payment.

User's recommendation: Pay attention to billing.

Julian G Uyv

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Hertz over charged and under delivered

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Hertz over charged and under delivered
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I reserved and paid for a 2 day hire of a large sedan. I went to the Sunrise, Fort Lauderdale location to collect the car at 8am. The staff walked in at 8 and then proceeded to tell me that they had no full size cars, in fact they had no cars. They found a dirty small car, with stained seats and filthy all over car. They could not reduce the cost and were basically rude. I had no options because I was due at a meeting two hours away. I called customer service who offered me a $6 refund. I'm a Gold Card user and will not use Hertz again. Just a terrible company.
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Pros:
  • Recognised brand
Cons:
  • Just do not care and probably do not pay well

Preferred solution: Full refund

User's recommendation: Don't use Hertz

Anonymous
map-marker San Francisco, California

No SUV when I reserved one

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Hertz - No SUV when I reserved one
DShouldnt you have the SUV you ordered 3 months ago here? Dont take reservations if you cannot deliver a car.
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User's recommendation: Don’t use them

Ruthe T

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| map-marker Fort Snelling, Minnesota

Car in bad repair roadside assistance useless

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Updated by user Oct 18, 2023

Hertz has not contacted me. I will try calling again.

Original review Oct 01, 2023
There were no cars available when i arrived at the rental location. I waited and a car came in.

As soon as I exited the rental garage and got on the highway, the "no fuel" sign popped up on the dashboard. I'd had a delayed plane and had been traveling for 24 hours so just filled it within 10 miles of the rental facility and carried on to my destination 150 miles away. The next day when I went to return the car, the dashboard said the key wasI not present. It was right beside me on the driver's seat.

I kept trying to turn the car on. After about 20 tries, it started.
I drove back towards the airport. After 100 miles, the car engine stopped on a busy highway. I steered it to the side of the road and called Hertz roadside assistance.

They said to call 911. Police came and sat behind me while I waited on the roadside assistance number for 45 min, both talking to people, having the line cut out, and trying again with another rep. You had to wait on the line forever to get to a person, none of whom knew what to do. Finally one said "I guess tow it to the nearest Hertz rental office", which was 25 miles away.

Police said I had to get it off the road, and as mack trucks were whizzing by at 70 mph I wanted out of there. Police suggested a local tow company. So I had to pay for a tow truck.
By that time the Hertz rental office was closed. One window of the car was open: nothing i could do.

I put the key in after hours dropbox and left a note. Nobody contacted me. The next day I called the rental facility. They didn't know what to do because they couldn't start it.
I started calling Hertz during working hours for the next week and no one knew what to do or could help.

Finally someone gave me a the customer service email address and said to send all my documentation and an explanation there. I sent every page of the rental agreement, the tow receipt, photos of the no-fuel light and the "no key" light and "car trouble" lights.
That was three weeks ago. Last time I called customer service, the Hertz rep said they are still working on it and will get in touch with me.

Don't know if I'll ever get my $384.00 tow fee back, and I shouldn't have had to pay $40 for the day it broke down either.
I can't dispute the tow charge because it was a private company. I made the reservation through Priceline so I can't dispute the rental car charge as they are just a reservation agent.
Never again.
View full review
Loss:
$500
Cons:
  • Everything from pickup to reliability to roadside assistance

Preferred solution: Full refund

User's recommendation: Do not rent from Hertz. I'd steer away from any car rental reservation agent too, if the Priceline service could result in having trouble with the rental company that didn't take the payment.

Elexa Ahk

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Verified Reviewer
| map-marker Albany, Georgia

Horrible treatment and lies

Hertz - Horrible treatment and lies
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I paid her it's $421 to extend my rental for one week My bank statement shows the 421 is on hold by Hertz The bank says Hertz has a hold on 421 But Hertz says they don't have it and are threatening to lock me out of my car for non-payment which they did last week for no reason and cost me a day of work actually a day and a half of work $50 in fees and Uber ride to go put the money that they needed in there only to get back and have them decline it because they say the amount was different than the person told me initially at that point I had to do it all over again It is terrible how they are treating me and I am at my wit's end because I cannot get any help from terribly rude Hertz employees who continually after 30 minutes on hold and another 30 to 40 minutes arguing with them they just abruptly hang up on you or tell you that you need to call another department and hang up on you I need serious help!!

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User's recommendation: Do not ever rent from this company unless it is a life or death situation and even then I would not recommend it!

1 comment
Guest

The problem is that you are using a debit card and there are always issues with holds. Your bank is causing the issue.

You need to verify your bank has paid for the previous week and there is a hold or payment for the new rental period.

You may have to go to rental office to straighten out. This is why you should have a credit card.

Farida t Vjb

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Rental complaint

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I rented a car from a hertz located in oklahoma city and drove to Houston. On my way to Houston the rental car broke down and hertz towed the car to hertz Houston Airport where I was given a replacement car(I was charge more than my initial rate)

As time went I called hertz to extend which I later learned was never done even if I was charged ($326 for it)

My plans changed in Houston and on December 29th I called hertz and talked to 3 to 4 representatives to change the drop off location to to the hertz west loop south in Houston, was told i will be charge $100 extra as it would be considered a one way and said I was good to go.

I went ahead a pay for a 2months stay in Houston. I went to dropp the car at the location I asked for but they where no record of it.

I spent time on the phone with different representatives just to be told I can only return it to the initial location in oklahoma-city. Now I have to find a way to take the rental back to oklahoma city, that location will be closed all weekend meaning I will have to pay for about 3 or 4 more days, spend money to get the car to oklahoma-city.

That's how hertz treat their Gold Plus Rewards Five Star

View full review
Pros:
  • Unlimited miles
Cons:
  • Is no accountability in their part
  • People that made the mistake are the ones you complain to

Preferred solution: Price reduction

User's recommendation: They will disappoint you.

Zakaria M Ebf

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Just refund back all my deposited principles of ksh 11200 to 072409****

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Hertz - Just refund back all my deposited principles of ksh 11200 to 072409****
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This are scammers,all my money is gone ,they offer car rentals with a higher and short period just to scam people,I had rented 3 types of cars but up to now no successful withdrawals and no customer care is found online and also the app is not working just keeps displaying error.please never use this platform
View full review
Loss:
$76
Pros:
  • Marungu
  • Voi
  • Kenya
Cons:
  • Voi
  • Marungu
  • Kenya

Preferred solution: Full refund

Sheila R Ihk

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Verified Reviewer
| map-marker Cherry Hill, New Jersey

Shiesty Business Practices

Hertz - Shiesty Business Practices

I've been renting cars from Hertz from the Cherry Hill location for quite some time, never having a real issue besides the lack of staff, cars sometimes unclean and at times staff not customer service friendly. Recently I rented a car on 12/27 for 2 days returning on 12/29 .

I received a call from Hertz car recovery on 1/1 and 1/2 stating that I was still in possession of the vehicle, which I explained the car had been returned to the rental company. Afterward I decided to some research and I noticed my digital receipt on the website, that I was charged a fee of $300 on 1/1 and $100 on 1/2, so I called my credit card company to verify the charges and the Rep had informed me of charges of $200 on 12/31, $100 1/1 and $100 1/2, WTH!!! Is there no one doing their job and updating the system when cars are returned (maybe they need to hire more staff, only 2 to 3 people behind desk).

If I would've known that Hertz are into shiesty business practices, I would have reconsidered doing business with them. When I try calling the office (16 x) no one ever answers the phone, which is very poor customer service.

View full review
Pros:
  • Price of rental
Cons:
  • Poor customer service
  • Lack of customer service now horrific billing practices
  • Vehicles unclean

Preferred solution: Price reduction

1 comment
Temme Moore

The same thing happened to me. I returned the car, but the place that I dropped it off at was closed for several days.

They charged me for the extra days and there was nothing that I could do.

That needs to change. We are doing our part in getting the vehicle returned, but when something happens on their end, we get blamed for it.

Stephanie A Qna

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Verified Reviewer
| map-marker Visalia, California

Availability to rent a car

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Just wanted to make sure complete payment was made to be Mable to get another car.the ap wasn't much help so I just decided to call.
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User's recommendation: Turn your car in when you're supposed to..

Ibraheem K Yce

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I been charged

Hertz - I been charged
After I returned back the vehicle i been charged 436,08 $ for another week after closing so how can i get back my money
View full review
Loss:
$436

Preferred solution: Full refund

Steven G Efa

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Verified Reviewer
| map-marker Signal Hill, California

Most non existent company I’ve ever seen

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Hertz - Most non existent company I’ve ever seen
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I have called over 30 times about my rentals problem. Absolutely NOONE would pick up at any of the five numbers I called. They deliberately locked the power settings to the Tesla model 3 they rented me . And repeatedly lied and said they had no idea how this could happen. Lying *** these guys are . I had to go here about three times now to get a new car because they keep doing this. Claim to not know the code the car needs to get taken off of limp mode. I watched an employee punch it in. And then claim to not know what it is.
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Preferred solution: Apology

User's recommendation: Steer clear of hertz enterprise is superior.

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