1.8
  • cleanliness of vehicle1 votes
  • Customer Service3 votes
  • Bad customer service2 votes
  • No answer on phone1 votes
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  • Dec 12
  • Rentals
  • Fiat Rental
  • 8
  • REVIEW RATING 3/5

I had gotten past my outrage at the new Hertz trick of having you buy the whole tank and then if it is not totally full when you bring it back, they keep the whole $54. I was home after my nice vacation and I saw that I had a $31.55 charge for "Plate Pass, Hertz Tolls." Since I had only used one $7 toll, I thought I'd better look into this. First, the records weren't available yet, and a month... Read more

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  • Dec 08
  • Rentals
  • El Paso, Texas
  • Car Rental
  • 23
  • REVIEW RATING 4/5

For any of you that are considering renting a car from Hertz and even slightly care about your privacy, I encourage you to NEVER rent from Hertz. Their new NeverLost system that comes with most of their new cars whether your request it or not is essentially a spying device. It is fitted with a live camera and a live microphone. The system can't be turned off by you but it can be remotely... Read more

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  • Dec 03
  • Rentals
  • Mountain View, California
  • Mazda 3 Rental
  • 22
  • REVIEW RATING 4/5

Rented from Hertz Mountain View, CA, USA rental office. I rented a car here over the Thanksgiving weekend. I had to wait close to 30 minutes before I got to the counter. A representative by the name Thomas was the guy who helped me out. I was given a Mazda 3 which had scratches all over the car. Thomas mentioned that since the car had scratches all over, I'm not liable for any additional... Read more

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  • From mobile
  • Hertz
  • Nov 27
  • by anonymous
  • #562803

Hertz charged my card with £61.95 for super insurance that I specifically declined at point of hire. I asked what the swd @ £61.95 was on the invoice to be told its just hire costs! Customer services will not sort it out so going to take it further. Don't sign anything until you are totally happy you are only paying for what you want or have asked for. Will not be using Hertz again. Add comment

  • Nov 26
  • Rentals
  • Omaha, Nebraska
  • Car Rent
  • 29
  • REVIEW RATING 4/5

I rented a car for one day from the airport in Omaha, NE, and drove only 37 miles. I booked the car on Kayak for $20.58, but my final charge was $50.04. When I picked up the car, they told me that if I don't fill up the gas, they would do it for $3.09/gallon. So I didn't fill it up. I expected a total bill of max. $25. However, in the end, they charged me $14.06 for the gas. On top of that, they... Read more

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  • Nov 24
  • Rentals
  • Saint Louis, Missouri
  • Car Booking
  • 11
  • REVIEW RATING 3/5

Booked the car online and picked it up after travelling for 15 hours, we were offered insurance for 18.99 per day and accepted, we were offered charges in usd or gpb (we were in England) we asked for it in usd which is what we thought we were signing turns out it was in gpb and the 18.99 was x 3 per day, so we were grossly over charged and customer service said it is what we agreed to, we would... Read more

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  • Nov 23
  • Rentals
  • Extended Warranty Policy
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

My car was being repaired through Carmax the last week of October under my Max Care extended warranty policy. Hertz has a contract with Max Care to direct bill them and the entire fee was to be covered. I assumed everything was taken care of. On November 14th Hertz withdrew $295 from my Debit Card. I made a call to the Hartford Hertz office on Monday morning November 17th and spoke with Dan who... Read more

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  • Nov 19
  • Rentals
  • Marietta, Georgia
  • Car Rental
  • 25
  • REVIEW RATING 3/5

I have never had a rental agent tell me to bring a vehicle back with the gas tank empty. I found this request strange so I spoke to another employee thay told me to just bring it back full and no charges would go through my account. Well the employee who told me to bring it back empty never bothered to check the fuel at the point of return even though I told him it was full. I even asked if he... Read more

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  • Nov 13
  • Rentals
  • Pittsburgh, Pennsylvania
  • Car Rental
  • 17
  • REVIEW RATING 4/5

I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on the phone for 15 to 20 minutes, I get disconnected. I have tried calling the Pittsburgh airport location... Read more

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  • Nov 10
  • Rentals
  • Miami, Florida
  • Car Rental
  • 16
  • REVIEW RATING 4/5

Rented from a Hertz inside of auto body shop which had our suv for 46 days! There was not anywhere close to 46 days worth of damage. Come to find out that location is not a corp location but an authorized location. Here in lies the scam, auto body and Geico adjuster gave us the complete run around from humidity, to rain etc etc this is S FL. it always is humid and rains a ton. Auto body shop used... Read more

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