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  • Customers like
    • Pathetic1
    • Cleanliness of vehicle1
    • Sales fellow-tyler1
  • Customers don't like
    • Customer service7
    • Bad customer service4
    • Overcharged3

  • May 23
  • Rentals
  • Charleston, South Carolina
  • Economy Car Rental
  • 8
  • REVIEW RATING 4/5

I used my AAA discount and pre-paid $211 for a hertz "economy rental car. I entered 4 passengers & 4 pieces of luggage and a picture of a mid-size car appeared, similar to a Nissan Altima. When my family & I arrived at the Charleston, SC Airport and went to the Hertz counter the rep showed me a picture of their "economy car" on her I-phone and told me that she did not think our family... Read more

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  • May 18
  • Rentals
  • Gulf Breeze, Florida
  • Car Rental
  • 15
  • REVIEW RATING 4/5

Location: Gulf Breeze FL. Rented a car for a week with a 0900 pick up. Show up at 0845 and doors are closed with a sign saying either on a pick-up or drop-off of a customer. (yep only one person working there). Call the number on the sheet after 15mins and get put on hold until the Rep shows back up at 0936, parks next to us and gets out carring groceries. Walks up to the door but after... Read more

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  • May 18
  • Rentals
  • Car Rental
  • 9
  • REVIEW RATING 4/5

Reserved a car at the Portland, Oregon airport. Got there and did not get serviced as gold member. Agent told me my card got declined and then ran other to tell me the same thing. I left all mad because I knew this to not be true. Called my bank and was informed that my account had been charged three times. Called Hertz and nobody answered the phone, left several messages and STILL to this... Read more

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  • May 17
  • Employees and Ex-employees
  • Longview, Texas
  • Employee Experience
  • 5
  • REVIEW RATING 3/5

Hello, Magnitudes of employee complaint about hours worked and hours paid at Managed labor solutions, LLC that contracts with Hertz Car Rental. Previously with Avis/Budget car rentals at DFW Airport where employees were stiffed. The finger activated electronic employee time monitor keeps breaking down, so employees have to sign in and out on a piece of paper. No alternative punch time card... Read more

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  • From mobile
  • Hertz
  • May 15
  • by anonymous
  • #636613

I went in on May 15, 2015 to rent a car and I feel like he over charge me for the weekend. We had a storm and it messed up my car. He told me that he can basically charge me what he wants. My mom say that I should report him. Add comment

  • May 14
  • Rentals
  • Frisco, Texas
  • Car Rental
  • 6
  • REVIEW RATING 4/5

I rented a car online for a week in Northern Austin, Texas but had to go back up to the Northern Dallas, Texas area (about 200 miles). I wanted to return the car in the Northern Dallas area (Frisco, Texas) even if I had to pay a reasonable fee. They WOULD NOT let me do it. Their online contracts can not be changed, no flexibly. I now need to drive the car over 200 miles back to North Austin,... Read more

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  • May 11
  • Rentals
  • Ronda, North Carolina
  • Car Rental
  • 7
  • REVIEW RATING 3/5

I was offered a more expensive car but was never told about $60.00 a day for an upgrade Fee. I didn't ask for the car; it was offered to me. These New Generation Robots that Hertz is training to be ***/men makes me laugh, why would you screw a customer? You start off with a $109.00 rental; when it's all said and done you end up with a $489.00 dollar rental + gas, Once I rented a car from Hertz... Read more

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  • May 10
  • Rentals
  • Chicago, Illinois
  • Car Rental
  • 13
  • REVIEW RATING 3/5

Initial internet order was ~180 USD.. i end up paying ~950 USD.. All happen at Chicago O'Hare airport. This is because HERTZ added mystical upgrade, which i never asked. They also added extra double insurance. I spent another month emailing, and trying to clarify this situation.. Unsuccessfully. They keep sending me final bill as an "evidence of what i ordered". Looks like company staff is smart... Read more

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  • May 10
  • Rentals
  • Winnetka, Illinois
  • Airport Car Rental
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Especially at Munich Airport in Germany! I had my reservation (made at Car Rental) in March for 11 days for a total of 218 euro. When I returned my car after 11 days they charged me 896 euro – quite a RIP-OFF!!! 4 TIMES AS MUCH!!! How? Their employee Michael Hofmann with a nice smile on his face added extra costs (insurance, winter tires etc.) without ANY explanation to me, nor did he bother... Read more

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  • From mobile
  • Hertz
  • May 09
  • by anonymous
  • #633142

I reserved a rental over a month ago and I went to the Hertz rent a car location to get my vehicle and they had no car available...I got No call or email....Thier customer service skills are unprofessional. .I will never rent or promote Hertz to my co-workers at the Sheriff department......They messed my whole weekend up... Add comment

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