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1.6 Based on 123 reviews
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  • Customers like
    • Pathetic 3
    • Cleanliness of vehicle 2
    • Picking up the vehicle was ok 2
  • Customers don't like
    • Customer service 9
    • Overcharged 7
    • Bad customer service 6

Such a BS excuse by some of the staff, especially my rep "Will". Had the audacity to blow smoke up my ***, not too mention the process for which they identify you, which is pretty much give them every info about credit cards, drivers license, date of both etc... Seems like they should be able to identify the customer given some small info so the customer knows he or she isn't giving important info to some Joe Shmoe. Not so top notch service at... Read more

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I pre-booked an economy car online with Hertz last October for four days. The total agreed price (including liability insurance to the country's limit) was $176. After returning the car I was charged an ADDITIONAL $405. When I disputed the charges with Hertz, their customer service rep and manager--who were extremely rude and unhelpful--informed me that I had consented to purchase additional theft and damage insurance and that the gas tank was... Read more

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Hertz - Hiring a car with hand controls
1 of 2

I am disabled and drive a car with hand controls. In Hertz site there are beautiful words about adapting cars for disabled persons and renting them in all major Hertz's offices. For example Milan Malpensa airport office. The site says there is a car with hand controls there. But when I called this office the Hertz agent said that 'there are not and were not such cars there'. At this point I suggested my alternative: use my own portable hand... Read more

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My former Manager at Hertz in Chico,CA was rude, inappropriate, always yelled at me in front of customers. Has a bad attitude problem, cant talk to people well and comes off like a mean terrible person. She is very stuck up and there is always irony with her and she always has a double standard. She has no personality and has no humor at all and is always strict and no fun and games kind of person. She treats the males at work like, 5 year old... Read more

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Paid 200 Dollars Deposit for Rental Truck,under assumption from Home Depot that would be refunded when returned truck.Then discovered no refund 7-15 Business days for refund or longer!!!!!!!!!!!! U haul same day refund as truck return Hertz nope so my family goes with out key essentials because this company is as slow as molasses in January.Not HAPPY and add injury to insult we reserved blankets and Dolly for furniture to be told they don't... Read more

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I rent Hertz cars for work regularly. I would rent at least 4 out of 5 weeks (3-4 days each week) from them if they didn't make it so darn hard. Offsite rental locations are THE worst. Unless forced to I will never rent from Hertz again. I have logged a complaint with my company to let them know about my repeated horrible experiences especially at the Lawrenceville Ga location from cars that had to be swapped at a location 50 miles out of... Read more

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Check this out. Retired and rented a full size vehicle for two months from hertz at the Mohegan Lake located in Peekskill, NY area. Yes, it is schedule to be return back to that location but was interested in returning vehicle to JFK airport. I contacted hertz's agent and requested a quote to return vehicle back to JFK within the contract time frame. I was quoted to my disbelief $12000. That's right $12000. "$12000"the agent double verified and... Read more

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I made a reservation online from Hertz to pick up a van on a Saturday at 12:00 pm at their Temecula location (27452 Jefferson Ave, Temecula Ca 92591). Paid online and got my confirmation email. So I went to pick up the van on that day, and was told that they don’t have any cars since 10:00 am and the manager showed me the key box that is empty. The manager (Rowell Tolentino) told me that there’s nothing he can do. I was confused since I already... Read more

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Absolutely awful. They did not tell me the full amount they were going to charge my card, (off by $200!).. I gave them my card number, told them was a debit card because that is all I have, and they told me they will charge $225, well they charged $425 because of the deposit the person failed to even mention. A month later they deduct $27 out of my checking account for $2 in tolls. And apparently I'm just supposed to be okay with it. I will... Read more

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Stranded again .....thanks hertz ! hertz is the worst I go to the rent online it gives me a location in my town that I know is closed . I book to the nearest city , I checked for pick up, set time and got conformation. The day of pick up no call from hertz for the pick up service . I call and was told they cant pick up because no one is there for that . I was told take a taxi after getting the taxi service I am almost ready to go the 20... Read more

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