Hertz Complaints and Reviews

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  • 8 hours ago
  • Rentals
  • San Diego, California
  • Hertz Rental Car

I prepaid for a two week rental with Hertz. After picking up the vehicle there was a family emergency and I had to turn it in early. They refused to issue me a refund or a credit for a future rental. I have rented from them before with no problem and this was the first time I prepaid. DO NOT prepay if there is a problem and you have to turn the vehicle in early you will lose your entire amount... Read more

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  • 1 day ago
  • Rentals
  • La Lima, Cortes
  • Hertz Car Rental
  • 5

Preaching crusades in Honduras this week: Our Hetrz Rent a Car "Online Special" required several hundreds of dollars of additional insurance or several thousands of dollars deposit. I don't think Hertz policy is such, I think I was just lied to. Of course there is no place to complain. No one today accepts the "R" word; Responsibility. Two of the three girls at the counter continually whispered... Read more

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  • Aug 15
  • Rentals
  • Car Rent
  • 8

I went last week to Los Cabos, Mexico and I rented a car from Hertz which was a Hyundai, a small car stick shift to my surprise. They ask $20 a day for this car which I said ok but then the agent asked me if I want insurance, I said I am a member of a rental insurance with AMX and she told me AMX do not cover in Los Cabos. So I believed that lady and ended up paying almost $28 a day for that... Read more

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  • Aug 14
  • Rentals
  • Coquitlam, British Columbia
  • Car Booking
  • 11

I was recently rear-ended and my damages included a rented car. I drive a mid-sized Dodge Nitro and asked for a small SUV to drive. Hertz showed up with an 8 passenger plus cargo Yukon that was at least 6 feet longer than my Nitro. They promised to get in touch with me when a smaller SUV came in. I hated driving it and went in to Hertz 6 days later and asked for something smaller. They said... Read more

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  • Aug 11
  • Rentals
  • Gurnee, Illinois
  • Minivan Reservation
  • 20

I am taking my son to college in 2 days and rented a minivan from Hertz. I just received an email from Hertz confirming my reservation so I called the office to find out how late I could pick it up. The branch manager informed me that they were sold out of minivans in the Chicago market and to call later. When I called later, the clerk told me that there were no guarantees but they would try to... Read more

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  • Aug 05
  • Rentals
  • Billings, Montana
  • Hailed Damaged Car
  • 26

Rented a Hertz car May 16, 2014. Brought it back May 20, 2014. Got a letter dated May 21, 2014 stating that the car had hail damage. Fact: Billings Montana had a hail storm. Fact: I was not in Billings other than 5/16 & 5/20. I was sent a letter that the car had hail damage. I returned the car in the same condition that I received it but now am fighting the "collection agency PURCO" DO NOT... Read more

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  • Aug 05
  • Rentals
  • Appleton, Wisconsin
  • Car Rental Overcharge
  • 20

I rented a car for a week at $754 a week. I had to return the car after 4 days due to a family illness. I was charged a daily rate of $220 per day for a total of $1,117.93. I called customer service and told them I'd be happy to pay for my agreed upon weekly charge of $754 to which I was told they could not do anything. Needless to say I was VERY UPSET. This added to my already high distress... Read more

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  • From mobile
  • Hertz
  • Aug 04
  • by anonymous
  • #518269

Every rental has problems. Germany return, I was charged 800 Euro for damages. But I had no damages. Chicago rental was cancelled because my flight was late. It took an hour to be picked up. It took an hour to get a car. I checked into my hotel at 4:30am. Today I arrive in Detroit. No cars. I wait National is great. Avis is ok. Hertz is terrible. T Add comment

  • Aug 04
  • Rentals
  • Springfield, Virginia
  • Car Rental Overcharge
  • 37

I made an online reservation from Hertz. my total was suppose to be something around 222$ to include 3 days rental car, taxes, energy surcharge, loss damage waiver. I prepaid 131$. When I went to pick up the car I thought everything was good I showed the representative the printed email. and she said "oh it actually turns out your overall total will be 1$ less" my husband signed and took the... Read more

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  • Aug 03
  • Rentals
  • Newark, New Jersey
  • Bad Car Rental Service
  • 19

We just did a trip to NJ and rented our car from Hertz as that is who partners with AAA. When we arrived at the rental center there was ONE person working the counter who was already helping 2 other customers. There was 1 person in front of us waiting. There were kiosks over to the side that said Online Agent, and eventually the frazzled woman behind the desk directed us to one of those. Then... Read more

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