Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 280+9 mobile complaints
  • $73.3K claimed losses
  • $254 average
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  • 2 days ago
  • Rentals
  • Dallas, Texas
  • Car Rental
  • 8

I was in Dallas at end of May for business trip. From the hotel I called a few car rantal companies for a small car for two days. Herzt seemed to have a office nearby the hotel with a reasonable rate at about some where less than 30 dollar a day with a 40 dollar fee for drop off the car at the airport. At the counter I also agreed to a 13 dollar bumper to bumper coverage and some other... Read more

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  • From mobile
  • Hertz
  • Sep 11
  • by anonymous
  • #533081

Just got into Denver and in trying to pick up my prepaid rental hertz is out of cars. How do you run out of cars when you have prepaid rentals. Add comment

     

  • Sep 11
  • Rentals
  • Dublin, Dublin
  • Auto Rental Refund
  • 5

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the next Hertz on our route to change cars. They had nothing for us, but said they would convert the upgrade charge to additional insurance at no cost as we were uncomfortable driving the car. At the end of the trip we were charged both the upgrade charge for a lemon of a car and for... Read more

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  • Sep 09
  • Rentals
  • Hartwell, Georgia
  • Rental Insurance
  • 6

Beware of Hertz Rental at Dublin airport Ireland. Booked a car in May, 2014 and was quoted $441.00 for 13 days. Given a reference number which I accessed while talking with the rep from their 1-800 number and questioned a charge of an additional $549.00 for insurance. She assured me that the charge was a yearly amount and was prorated for my 13 days and the $441.00 was all I would pay. I,... Read more

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  • Sep 09
  • Rentals
  • Chicago, Illinois
  • Car Rental Additional Charges
  • 5

Confirmation Number: G3080340967 Pickup Location: Lincoln Park HLE 2828 North Clark Street Chicago,IL,US ,60657 My parents do not speak any English, they are visiting from Europe and I made a custom made reservation for them adding the insurance package we were after. Before going to the pick up location they printed out the booking and I instructed them to not to consent to any additional fees a... Read more

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  • Sep 05
  • Rentals
  • Twentynine Palms, California
  • Waiting Time
  • 7

I have been waiting a little over 2 hours for a car reserved on line over 3 weeks ago they tried to charge me more than the on line promise! The manager Kameron was rude as can be treated me worse than I have ever been treated at any business. He is a poor representative of this company. Last time he expressed I better give them all 10 on their survey or he can't make bonus. Well I am sorry he... Read more

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  • Sep 04
  • Rentals
  • Columbus, Ohio
  • Poor Service
  • 21

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I arrived at the destination airport to pick up the rental car I was promised by hertz, there was no one at the counter, just a hand written note "overbooked, out of cars". That's right, the employee went home, even though they we're supposed to be open, and I was out of a car, my... Read more

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  • Aug 28
  • Rentals
  • Chicago, Illinois
  • Credit Card Charge
  • 1
  • 1
  • 25

On Feb 12 2014. I requested a one way rental from Philadelphia to Scranton for $235. Had the car for less than 3 hours 125 miles. I was charged $1335 on my credit card because they said I had the car for a week. I called their toll free number to voice my concerns and they said her supervisor would be calling me tomorrow. Never received a phone call once.. I called my bank and had the charges... Read more

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  • Aug 27
  • Rentals
  • Car Rent Payment
  • 11

Don't rent car from here, go to other places. The customer representative is rude.I rented for a four-door mid size car, however the car she gave me is a 2-door car, what is worse is that she said this was not Herz's fault and I had to pay for a upgrade to a full size car if I wanted for a 4-door car. She didn't even call me to do the change to a 2-door car and she was really rude at that time.... Read more

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  • Aug 21
  • Rentals
  • Los Angeles, California
  • Free Upgrade
  • 39

I rented a car from Hertz via priceline. When I go to pick it up the representative said I got "a free upgrade." Turns out my "free" upgrade was not free after all and cost me more than twice the price I negotiated through Priceline. When I attempted to challenge it via the Fair Credit Billing Act (as instructed on the back of the invoice, Hertz never responded. Instead, they started... Read more

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