Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 317+11 mobile complaints
  • $76.7K claimed losses
  • $234 average
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  • 1 day ago
  • Rentals
  • Marietta, Georgia
  • Car Rental
  • 7

I have never had a rental agent tell me to bring a vehicle back with the gas tank empty. I found this request strange so I spoke to another employee thay told me to just bring it back full and no charges would go through my account. Well the employee who told me to bring it back empty never bothered to check the fuel at the point of return even though I told him it was full. I even asked if he... Read more

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  • Nov 13
  • Rentals
  • Pittsburgh, Pennsylvania
  • Car Rental
  • 6

I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on the phone for 15 to 20 minutes, I get disconnected. I have tried calling the Pittsburgh airport location... Read more

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  • Nov 10
  • Rentals
  • Miami, Florida
  • Car Rental
  • 9

Rented from a Hertz inside of auto body shop which had our suv for 46 days! There was not anywhere close to 46 days worth of damage. Come to find out that location is not a corp location but an authorized location. Here in lies the scam, auto body and Geico adjuster gave us the complete run around from humidity, to rain etc etc this is S FL. it always is humid and rains a ton. Auto body shop used... Read more

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  • Oct 31
  • Rentals
  • Car Rental
  • 43

I made a Hertz reservation for a one-way rental from Washington DC to Cumberland Md in September 2014. It was the first time I had ever rented a car. When I dropped the car off at the specified time in Cumberland, the Hertz representative said, "We don't give written receipts, we email them to you." A week later, I received a letter from Hertz Vehicle Control that the car I had rented was... Read more

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  • Oct 27
  • Rentals
  • Platinum Services
  • 34

I've been a Platinum customer for years and very regularly rent from Hertz. At least I used to. My second-last rental was from Indianapolis Airport on 10/16, returned that evening to Hertz, Detroit Airport. The threatening calls started about a week later looking for their car and threatening legal action. Then more calls. Then threatening letters. They say their records show they got their car... Read more

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  • Oct 27
  • Rentals
  • Car Insurance
  • 26

I rented a car from Hertz. Took out the insurance offered by Hertz. Was in a small bumper accident. I followed all the steps of a responsible renter. Notified Hertz at the time of the incident, got a police report. Corresponded with both the other party's insurance and hertz volunteered information, returned all phone calls and even sent emails. But somehow Hertz felt it needed to call my boss at... Read more

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  • Oct 26
  • Rentals
  • Montpellier, Languedoc-Roussillon
  • Rental Car Charges
  • 17

I rent the car from Montpellier/France for three days. After dropping the car off, they charged me 65 Euros more because of their nonsense fuel policy. The tank was 5/8 full and the Hertz employe noted this ratio on my contract. After three weeks they charged me 65 Euros more telling that they bought 54,03 liters of extra fuel for the car which has 54 liters fuel capacity. Then I wrote my concern... Read more

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  • Oct 26
  • Rentals
  • Pensacola, Florida
  • Hertz Rental Car
  • 17

Half way on my trip to Miami the car started to shake when I would give it gas the car would jump. I was on 75s and the car started to smoke the light went on and I pulled over, I am with my child and aunt stuck on the highway trying to figure out what to do. I tried calling Hertz but no one answered. When the emergency roadside I was disconnected 5x. I looked at the internet for a... Read more

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  • Oct 23
  • Rentals
  • Prepaid Car Reservation
  • 12

I booked a car through HErtz Pre-paid reservationfor Oct 3. When i went to pick up location there are no cars available and i cancelled the reservation . The billing department told that in 10 to 12 days my amount will be refunded. Now its almost 21 days and when i called billing department one person said there is no refund request on my cancellation, other person told its already deposited but... Read more

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  • Oct 22
  • Rentals
  • Boca Raton, Florida
  • Oil Change
  • 33

Here’s why I would never use Hertz ever again. I had to wait a bit before I could check in. That’s not the bad part. Finally, I was checked in. The agent said, “Just a couple of minutes and he will bring the car around for you.” The agent then walked into the backroom and yelled “I need an oil change, oil change!!” Five minutes later, she came back out and said to me, “Here’s the situation. ... Read more

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