Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 274+8 mobile complaints
  • $72.6K claimed losses
  • $258 average
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  • Aug 28
  • Rentals
  • Chicago, Illinois
  • Credit Card Charge
  • 8

On Feb 12 2014. I requested a one way rental from Philadelphia to Scranton for $235. Had the car for less than 3 hours 125 miles. I was charged $1335 on my credit card because they said I had the car for a week. I called their toll free number to voice my concerns and they said her supervisor would be calling me tomorrow. Never received a phone call once.. I called my bank and had the charges... Read more

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  • Aug 27
  • Rentals
  • Car Rent Payment
  • 3

Don't rent car from here, go to other places. The customer representative is rude.I rented for a four-door mid size car, however the car she gave me is a 2-door car, what is worse is that she said this was not Herz's fault and I had to pay for a upgrade to a full size car if I wanted for a 4-door car. She didn't even call me to do the change to a 2-door car and she was really rude at that time.... Read more

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  • Aug 21
  • Rentals
  • Los Angeles, California
  • Free Upgrade
  • 24

I rented a car from Hertz via priceline. When I go to pick it up the representative said I got "a free upgrade." Turns out my "free" upgrade was not free after all and cost me more than twice the price I negotiated through Priceline. When I attempted to challenge it via the Fair Credit Billing Act (as instructed on the back of the invoice, Hertz never responded. Instead, they started... Read more

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  • Aug 20
  • Rentals
  • San Diego, California
  • Hertz Rental Car
  • 3

I prepaid for a two week rental with Hertz. After picking up the vehicle there was a family emergency and I had to turn it in early. They refused to issue me a refund or a credit for a future rental. I have rented from them before with no problem and this was the first time I prepaid. DO NOT prepay if there is a problem and you have to turn the vehicle in early you will lose your entire amount... Read more

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  • Aug 19
  • Rentals
  • La Lima, Cortes
  • Hertz Car Rental
  • 11

Preaching crusades in Honduras this week: Our Hetrz Rent a Car "Online Special" required several hundreds of dollars of additional insurance or several thousands of dollars deposit. I don't think Hertz policy is such, I think I was just lied to. Of course there is no place to complain. No one today accepts the "R" word; Responsibility. Two of the three girls at the counter continually whispered... Read more

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  • Aug 15
  • Rentals
  • Car Rent
  • 8

I went last week to Los Cabos, Mexico and I rented a car from Hertz which was a Hyundai, a small car stick shift to my surprise. They ask $20 a day for this car which I said ok but then the agent asked me if I want insurance, I said I am a member of a rental insurance with AMX and she told me AMX do not cover in Los Cabos. So I believed that lady and ended up paying almost $28 a day for that... Read more

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  • Aug 14
  • Rentals
  • Coquitlam, British Columbia
  • Car Booking
  • 16

I was recently rear-ended and my damages included a rented car. I drive a mid-sized Dodge Nitro and asked for a small SUV to drive. Hertz showed up with an 8 passenger plus cargo Yukon that was at least 6 feet longer than my Nitro. They promised to get in touch with me when a smaller SUV came in. I hated driving it and went in to Hertz 6 days later and asked for something smaller. They said... Read more

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  • Aug 11
  • Rentals
  • Gurnee, Illinois
  • Minivan Reservation
  • 23

I am taking my son to college in 2 days and rented a minivan from Hertz. I just received an email from Hertz confirming my reservation so I called the office to find out how late I could pick it up. The branch manager informed me that they were sold out of minivans in the Chicago market and to call later. When I called later, the clerk told me that there were no guarantees but they would try to... Read more

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  • Aug 05
  • Rentals
  • Billings, Montana
  • Hailed Damaged Car
  • 30

Rented a Hertz car May 16, 2014. Brought it back May 20, 2014. Got a letter dated May 21, 2014 stating that the car had hail damage. Fact: Billings Montana had a hail storm. Fact: I was not in Billings other than 5/16 & 5/20. I was sent a letter that the car had hail damage. I returned the car in the same condition that I received it but now am fighting the "collection agency PURCO" DO NOT... Read more

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  • Aug 05
  • Rentals
  • Appleton, Wisconsin
  • Car Rental Overcharge
  • 26

I rented a car for a week at $754 a week. I had to return the car after 4 days due to a family illness. I was charged a daily rate of $220 per day for a total of $1,117.93. I called customer service and told them I'd be happy to pay for my agreed upon weekly charge of $754 to which I was told they could not do anything. Needless to say I was VERY UPSET. This added to my already high distress... Read more

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