1.7
  • cleanliness of vehicle1 votes
  • Customer Service3 votes
  • Bad customer service2 votes
  • Messed up bank account1 votes
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  • From mobile
  • Hertz
  • 2 days ago
  • by anonymous
  • #585616

Complete scam. Rented a damaged car and now they are trying to pin it on me. SCAM. Add comment

  • Jan 06
  • Rentals
  • San Diego, California
  • Fuel Purchase Option
  • 20
  • REVIEW RATING 4/5

Hertz sold me a FPO (Fuel Purchase Option), at the counter, that they said would be credited back if I brought the car back with a full tank (which I did and show on the sign-off receipt). They didn't and their customer service rep said they will only refund it with a receipt, from the gas station, which they didn't mention at the counter. Another ploy is showing you the type of car you will be... Read more

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  • Dec 27, 2014
  • Auto Insurance
  • Bakersfield, California
  • Car Accident Claim
  • 41
  • REVIEW RATING 4/5

On 11/10 I was rear-ended on the freeway and my car was "totaled." I had only had my car for 2 months and had made 1 payment on it. Because of the way they handle accidents caused by their clients it is now 12/27 and I'm still out a car, have had to make 2 more payments on a car I can't drive and have to look @ every day (it was a dream car for me). If you are ever ever hit by a Hertz rental,... Read more

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  • From mobile
  • Hertz
  • Dec 27, 2014
  • by anonymous
  • #574968

They obserbook and sell as much as they can at the mercy of the *** loyal gold members like me and pretend that they don't sacrifice quality in their service, they are a *** company, low standard and real greedy company after your money, make no mistake that's all they care about: to get your money! Hertz is a really bad experience! Add comment

  • Dec 12, 2014
  • Rentals
  • Fiat Rental
  • 40
  • REVIEW RATING 3/5

I had gotten past my outrage at the new Hertz trick of having you buy the whole tank and then if it is not totally full when you bring it back, they keep the whole $54. I was home after my nice vacation and I saw that I had a $31.55 charge for "Plate Pass, Hertz Tolls." Since I had only used one $7 toll, I thought I'd better look into this. First, the records weren't available yet, and a month... Read more

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  • Dec 08, 2014
  • Rentals
  • El Paso, Texas
  • Car Rental
  • 59
  • REVIEW RATING 4/5

For any of you that are considering renting a car from Hertz and even slightly care about your privacy, I encourage you to NEVER rent from Hertz. Their new NeverLost system that comes with most of their new cars whether your request it or not is essentially a spying device. It is fitted with a live camera and a live microphone. The system can't be turned off by you but it can be remotely... Read more

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  • Dec 03, 2014
  • Rentals
  • Mountain View, California
  • Mazda 3 Rental
  • 45
  • REVIEW RATING 4/5

Rented from Hertz Mountain View, CA, USA rental office. I rented a car here over the Thanksgiving weekend. I had to wait close to 30 minutes before I got to the counter. A representative by the name Thomas was the guy who helped me out. I was given a Mazda 3 which had scratches all over the car. Thomas mentioned that since the car had scratches all over, I'm not liable for any additional... Read more

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  • From mobile
  • Hertz
  • Nov 27, 2014
  • by anonymous
  • #562803

Hertz charged my card with £61.95 for super insurance that I specifically declined at point of hire. I asked what the swd @ £61.95 was on the invoice to be told its just hire costs! Customer services will not sort it out so going to take it further. Don't sign anything until you are totally happy you are only paying for what you want or have asked for. Will not be using Hertz again. Add comment

  • Nov 26, 2014
  • Rentals
  • Omaha, Nebraska
  • Car Rent
  • 51
  • REVIEW RATING 4/5

I rented a car for one day from the airport in Omaha, NE, and drove only 37 miles. I booked the car on Kayak for $20.58, but my final charge was $50.04. When I picked up the car, they told me that if I don't fill up the gas, they would do it for $3.09/gallon. So I didn't fill it up. I expected a total bill of max. $25. However, in the end, they charged me $14.06 for the gas. On top of that, they... Read more

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  • Nov 24, 2014
  • Rentals
  • Saint Louis, Missouri
  • Car Booking
  • 28
  • REVIEW RATING 3/5

Booked the car online and picked it up after travelling for 15 hours, we were offered insurance for 18.99 per day and accepted, we were offered charges in usd or gpb (we were in England) we asked for it in usd which is what we thought we were signing turns out it was in gpb and the 18.99 was x 3 per day, so we were grossly over charged and customer service said it is what we agreed to, we would... Read more

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