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1.6 Based on 139 reviews
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  • Customers like
    • At the moment not much 3
    • Cleanliness of vehicle 3
    • Pathetic 3
  • Customers don't like
    • Customer service 10
    • Overcharged 7
    • Bad customer service 6
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  • From mobile
  • 1 hour ago
  • #906568

Trying to call to simply change the time of a pick up and have been disconnected 3x!!! What country is this call center in? Spent almost 90min just changing time from 2pm to 11am so insane!!

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I was charged, (after I had left the drop off office) for a pre existing small dent. This small dent was clearly marked on my pick up damage sheet. No problem, I will simply email them another copy of that signed document confirming the per existence of that dent I thought. Nope, no response at all, I am still out of pocket for these funds. How does that make sense. I won't let it rest because something is wrong here, very wrong. Would someone... Read more

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  • From mobile
  • Aug 20
  • #904234

Reservation was Givin two weeks ago to hertz in Stroudsburg pa went to pick up minivan and there was none available not happy with service had to go and try to get another minivan today will never use hertz again with any rental

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We had a reservation and confirmation number but when we arrived there was no car available. Apparently online reservations do not have an accurate idea of available vehicles. This was also the case with telephone customer service: they said a car was available at another location but a call to that location proved there was no car available there either. We were told we could go across town and rent a larger vehicle at a higher price - this... Read more

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Hertz Credit me 2750$ instead of 284$
1 of 4

Referring to my agreement no 125495381. I have rent a car from hertz office at double tree by Hilton on 8 July for 5 days. Then I return the car at the same office on 12 July 11:00 pm. (by drop the key on hertz office) When I return back to my country I found that I was credit my master card by 2750$ instead of 284$. Base on your invoice the car was rented for 25 days !!!!??? Actually I didn't spend 25 days in USA. I travel from USA on 19 July.... Read more

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Hertz - I was credit by 2750$ instead of 284$
1 of 3

Dear all. Referring to my agreement no 125495381. I have rent a car from hertz office at double tree by Hilton on 8 July for 5 days. Then I return the car at the same office on 12 July 11:00 pm. When I return back to my country I found that I was credit my master card by 2750$ instead of 284$. Base on the invoice, the car was rented for 25 days !!!!??? Actually I didn't spend 25 days in USA. I travel from USA on 19 July. I attached my... Read more

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Rented a car in fortmyers fl for weekend. Thought I would rent from Hertz since I was a mile from the new corporate location. Booked online thru Hertz.com. The reservation end up coming from a location six miles away. That location said they would change and have the rental come from the corporate location. The gentleman is spoke with said he call back. Still waiting for the call. I just kept what I had and was inconvenienced. When I rented the... Read more

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  • From mobile
  • Aug 11
  • #898715

Car have problem. I am willing to pay for upgrade. No exchange possible. No return possible.

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Showed up at the Hertz location this morning to get my reserved car. Agent smiled, handed me the keys, and said - it's a Toyota Camry, it's right out there, and it's dirty. We didn't have time to clean it. Guess what. It wasn't dirty - it was FILTHY! Guess what. It was Monday morning. The car had been turned in Friday. They had time, they just didn't give a ***. What if you checked into the hotel and they told you, "your room is... Read more

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We rented a car and returned it. We were told on pick up and drop off that we would get a bill for any toll roads we used. 3 weeks later, I notice a charge for almost $40 on my credit card. It says "Hertz toll fees". I never got an invoice or an explanation. I called Hertz who can't help me because "it's a different company that bills for that". WHAT? Why does it say Hertz then? The company that bills is rude and unhelpful. They do tell me that... Read more

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