Submit ›
  • Customers like
    • Cleanliness of vehicle2
    • Pathetic1
    • Sales fellow-tyler1
  • Customers don't like
    • Customer service9
    • Bad customer service4
    • Overcharging customer3

100% FULL

  • Aug 27
  • Rentals
  • Trenton, New Jersey
  • Insurance Scam
  • 25
  • REVIEW RATING 5/5

Charged for insurance that was clearly refused. Hertz rep. did knowingly verbally deceive (e.g. lie) about "free" "Basic Services." Like most anyone picking a car up from an airport car rental she has insurance, that covers her when drive a rental. Knowing that we would be offered several unwanted, unneeded, and useless services my wife made it very clear verbally that: 1) She did not want to... Read more

Was this review helpful? 0 0

  • Aug 25
  • Rentals
  • San Carlos, California
  • Car Rental Additional Charges
  • 12
  • REVIEW RATING 3/5

1 Hertz –Albuquerque “Death by a thousand tacked on fees” I am Hertz Gold Club member. A few months back I reserved a rental car for pickup at the El Paso Texas Airport. Over $100 per day with a discount. I could live with that. One of our travelers is a 90 year old woman who has limited ambulatory ability. Decided to get bigger vehicle. Found a Hertz coupon online for a FREE upgrade. Yeah! Call... Read more

Was this review helpful? 0 0

  • Aug 24
  • Rentals
  • Hometown, Illinois
  • 7
  • REVIEW RATING 4/5

Just stopped into hertz at the Lafayette location to return my rent a car. Waited in line for ten to fifteen mins which is understandable. Finally my turn comes up. Someone from behind me just comes walking up to the counter and starts talking to the minimum wage employee behind the counter. Instead of telling the gentlemen he would have to wait his turn he just disregards me and begins talking... Read more

Was this review helpful? 0 0

  • Aug 18
  • Rentals
  • Orlando, Florida
  • Vehicle Rental Experience
  • 24
  • REVIEW RATING 4/5

We just rented a car from Hertz for 11 days. The car was infested with bugs. Thousands of them running all over the dash on the seats on us everywhere. We did not encounter them when we left with the car. It was not until we went to use the car the next morning that we saw them swarming. We called hertz immediately. We were getting no answer so we kept leaving messages with the manager. Finally... Read more

Was this review helpful? 0 0

  • Aug 15
  • Service Centers and Customer Services
  • Richmond, Virginia
  • Rental Car Damage Charge
  • 19
  • REVIEW RATING 4/5

We recently rented a car in Venice, Italy and returned it in Hannover, Germany 4 days later. When we picked up the car, it was double parked on a very busy road, so we made a quick inspection looking for any obvious damage – didn’t see any. When we returned it in Germany, the Hertz employees made an incredibly detailed inspection, and found two very minor scratches. Both were, in my mind,... Read more

Was this review helpful? 0 0

  • Aug 12
  • Rentals
  • Niceville, Florida
  • Hertz Car Rental
  • 16
  • REVIEW RATING 4/5

I rented from HERTZ. My original receipt has no mention of a the motor vehicle lease tax of $18.27. When I called Hertz they told me the original price quoted at time of reservation is an "estimate". I rent from Enterprise and other car rental agencies regularly and never had my final bill differ very much from the estimate except by the additional frequent flyer surcharge. If this is a... Read more

Was this review helpful? 0 0

  • Aug 12
  • Rentals
  • Hertz Car Rental
  • 18
  • REVIEW RATING 4/5

I had the worst experience of renting car at the airport of Fort Lauderdale this summer that was the first time I rent car from Hertz via AAA website. There were only two representatives worked for 15 more visitors, and each transaction last more than 20-30 minutes. All customers just got off long flight and were really tired of waiting, so were getting angry about the turtle pace service. I... Read more

Was this review helpful? 1 1

  • Aug 10
  • Rentals
  • Southington, Connecticut
  • Hertz Car Rental
  • 10
  • REVIEW RATING 4/5

The size of the car was not enough for my family of 4 and luggage. There is no trunk room for more then a small bag. I explained to rep in the office that it was unsafe for my kids in back seat with the luggage, she didn't care all she wanted to do is charge me more money. One should care about safety of a family. I will never rent from Hertz again. It felt like I was riding in a clown car. ... Read more

Was this review helpful? 1 1

  • Aug 08
  • Rentals
  • Naples, Florida
  • Hertz Car Hire Reservation
  • 14
  • REVIEW RATING 4/5

Coming to the rental station crown plaza cruise port fll, like to pick up my reserved car:o tone, we have no car, when will be the car here, o tone I do not know, but how I can get a car now, I do not know, can you call the airport, I can not, and what we are doing now, I do not know, the lady has no attitude or a bad one, customer service not existing, no help, no nothing, still went to hetz fll... Read more

Was this review helpful? 0 1

  • Aug 05
  • Post
  • North Gosford, New South Wales
  • Hertz Truck Rental
  • 10
  • REVIEW RATING 4/5

Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was.Dont rent any car from them, as the staff not professional and the company can’t be trusted. I rented a 3 tone Truck from above North Gosford Australia on 1 Aug 7:30, and we need this truck for Saturday only, Mary who is the Hertz staff serviced me, I checked with her if we can returned the key after hours, I... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Hertz. However, many companies do monitor reviews on our site.

 
×
You are reading about Hertz.
Filing a new complaint about
×