1.7
  • Cleanliness of vehicle1 votes
  • Sales fellow-tyler1 votes
  • Customer service6 votes
  • Bad customer service4 votes
  • Incorrect bill2 votes
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  • 7 hours ago
  • Rentals
  • Newport News, Virginia
  • Car Rental
  • 4

Intermediate car reserved: I asked at desk for Coupe as I am 6'2" and a two door allows me more front seat room, I was told no problem and was given a 4 door. The car was filthy on outside, had 43K miles and had multiple, and I mean multiple dents and some scratches. I have seen better vehicles at Rent a Wreck. There was no parking lot attendant, only one person at this location. I took a lot of... Read more

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  • Apr 22
  • Rentals
  • Car Rental
  • 20
  • REVIEW RATING 4/5

HIRED CAR AT NEWCASTLE AIRPORT FOR TWO DAYS. put 100mls on clock. returned car in perfect condition . three of us checked car . went into hertz yard and attendant was on his mobile in his little office . asked him to check car and he replied." All will be fine mate" and he stayed on phone . took his word but 30 mins later my credit card was charged 494 euro out of the 500 euro security deposit... Read more

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  • Apr 14
  • Rentals
  • Saint George, Utah
  • Rental Deposit
  • 12
  • REVIEW RATING 4/5

I came into a Hertz rental on a Friday, because everyone else was booked solid here in St. George, UT. Now I understand why Hertz had so many available. Rented for one day and brought car back in time. That is Sat. Come Tuesday. Call and get a guy who say I won't get my held money $200.00 back till MAYBE Thursday. I find it funny how they can take about $350.00 from anyone's account in a... Read more

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  • From mobile
  • Hertz
  • Apr 13
  • by anonymous
  • #621287

I was very dissatified with the vehicle i got as a mini van...the website says dodge caravan or similar and i ended up with a ford transit....it lokks like a work truck...its very small and uncomfotable....i flet cheated Add comment

  • From mobile
  • Hertz
  • Apr 12
  • by anonymous
  • #621014

When I arrived at my correct time I was charged an extra day for the vehicle. Customer service was rude. I also had extra charged on my receipt. Will never rent from hertz again. Add comment

  • Apr 10
  • Rentals
  • Franklin, Tennessee
  • Car Rental
  • 6
  • REVIEW RATING 4/5

I had the misfortune of using a Hertz rental while my car was in the shop for repairs. The service was slow and rude. The operation was understaffed, I am sure contributing to the surly attitude of the staff and the slow service. When I received my car after at least a 15 minute wait, it was dirty inside and out and a high mileage wreck with scratches on virtually every panel on the car. It... Read more

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  • Apr 09
  • Rentals
  • Decatur, Alabama
  • Membership
  • 4
  • REVIEW RATING 3/5

Having over 6 months total rental time through Hertz over a period of years, I did not travel for two years due to family illness. When I tried to rent a car online, I suddenly can't sign in. Seems that Hertz automatically delete your membership as a penalty for "non-rental". Customer Service at Hertz was unapologetic and told me all my points were cancelled simultaneously with n o recourse on... Read more

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  • Apr 08
  • Rentals
  • Bristol, Connecticut
  • Car Rental
  • 9
  • REVIEW RATING 4/5

Rent elsewhere Using Hertz for my car rental services in Los Angeles a couple months ago was a major mistake. Let me start by saying that I travel often and use many different car rental services. Hertz was by far the worst one in every aspect. A couple weeks after I dropped he car off and completed my final payment, I was sent another bill for a 'toll violation'. When I called Hertz to inquire,... Read more

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  • Apr 08
  • Rentals
  • Tampa, Florida
  • Car Rental
  • 1
  • 1
  • 9
  • REVIEW RATING 5/5

Hertz confirmation code: G49434837F4 Hotwire Itinerary: 3978028225 We picked up the car in Tampa and had to pay $110 extra to add my wife as a driver. The Hertz clerk laughingly told us that "This happens all the time." Geez, just what I wanted to hear! Earlier, when I called Hertz about adding her, I was told "No problem, no charge because you're married." What's going on? I also... Read more

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  • Apr 03
  • Dealers
  • Chesterfield, Missouri
  • Car Rental
  • 8
  • REVIEW RATING 3/5

1. to my credit card co visa pay $469.73 not $657.78 2. Hertz Tampa details -called got price per day-10 days approx $350phone call was price given for 10 days no firm dates /flight not yet confirmed-male counter dictated every thing to female employee-I asked for minimal insurance coverage-refused 1st offer coverage -told him that was more than full year for two cars-give... Read more

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