Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 297+10 mobile complaints
  • $74.6K claimed losses
  • $243 average
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  • 2 days ago
  • Rentals
  • Platinum Services
  • 8

I've been a Platinum customer for years and very regularly rent from Hertz. At least I used to. My second-last rental was from Indianapolis Airport on 10/16, returned that evening to Hertz, Detroit Airport. The threatening calls started about a week later looking for their car and threatening legal action. Then more calls. Then threatening letters. They say their records show they got their car... Read more

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  • 2 days ago
  • Rentals
  • Car Insurance
  • 15

I rented a car from Hertz. Took out the insurance offered by Hertz. Was in a small bumper accident. I followed all the steps of a responsible renter. Notified Hertz at the time of the incident, got a police report. Corresponded with both the other party's insurance and hertz volunteered information, returned all phone calls and even sent emails. But somehow Hertz felt it needed to call my boss at... Read more

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  • Oct 26
  • Rentals
  • Montpellier, Languedoc-Roussillon
  • Rental Car Charges
  • 6

I rent the car from Montpellier/France for three days. After dropping the car off, they charged me 65 Euros more because of their nonsense fuel policy. The tank was 5/8 full and the Hertz employe noted this ratio on my contract. After three weeks they charged me 65 Euros more telling that they bought 54,03 liters of extra fuel for the car which has 54 liters fuel capacity. Then I wrote my concern... Read more

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  • Oct 26
  • Rentals
  • Pensacola, Florida
  • Hertz Rental Car
  • 14

Half way on my trip to Miami the car started to shake when I would give it gas the car would jump. I was on 75s and the car started to smoke the light went on and I pulled over, I am with my child and aunt stuck on the highway trying to figure out what to do. I tried calling Hertz but no one answered. When the emergency roadside I was disconnected 5x. I looked at the internet for a... Read more

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  • Oct 23
  • Rentals
  • Prepaid Car Reservation
  • 5

I booked a car through HErtz Pre-paid reservationfor Oct 3. When i went to pick up location there are no cars available and i cancelled the reservation . The billing department told that in 10 to 12 days my amount will be refunded. Now its almost 21 days and when i called billing department one person said there is no refund request on my cancellation, other person told its already deposited but... Read more

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  • Oct 22
  • Rentals
  • Boca Raton, Florida
  • Oil Change
  • 20

Here’s why I would never use Hertz ever again. I had to wait a bit before I could check in. That’s not the bad part. Finally, I was checked in. The agent said, “Just a couple of minutes and he will bring the car around for you.” The agent then walked into the backroom and yelled “I need an oil change, oil change!!” Five minutes later, she came back out and said to me, “Here’s the situation. ... Read more

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  • Oct 22
  • Rentals
  • Unavailable Car Rental
  • 13

Because our vacation was a 20th anniversary celebration, I decided not to skimp and try to save money on a car rental, so I chose Hertz, the famous “number one”. Imagine my surprise when arriving in Atlanta to be told by the Hertz manager that there were no cars available at all. She said there “might be one later” if I waited until all the preferred customers were taken care of. I asked her what... Read more

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  • Oct 21
  • Rentals
  • Newport News, Virginia
  • Trailer Rental
  • 11

And they proved it. I called corporate to validate that the SUV we rented would have a trailer hitch for our wheelchair carrier. We were told "we do not cater to handicapped people" then when I talked to that person's manager they assured me that they would ensure I had an SUV with a trailer hitch. When I got to the counter, I was told NO there are no trailer hitches. I called corporate and... Read more

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  • Oct 12
  • Rentals
  • Unhelpful Service
  • 24

We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014. The bumpers on the car (Hyundai I20, red color) were full of scratches, but we were told not to worry. Those were taken into account by the marks on the car inspection paper. When we gave the car back one week later at the Hertz agency at Preveza airport they... Read more

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  • Oct 08
  • Rentals
  • Novi, Michigan
  • Unprofessional Staff
  • 15

The staff is very rude, unprofessional, bad customer service. not the girl though but the manager. They cheated me and charge me an extra more day. I dropped the car off on Sunday, and they were too lazy to close the contract, so end up being charger 1 extra day. I will never rent from hertz again. worse experience in my life. ....... .............. Read more

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