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1.5 Based on 127 reviews
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  • Customers like
    • Pathetic 3
    • Cleanliness of vehicle 2
    • Picking up the vehicle was ok 2
  • Customers don't like
    • Customer service 9
    • Overcharged 7
    • Bad customer service 6
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I changed my rental reservations at Detroit airport to pick up 7/23 and drop of same day at 310p but different location: E Jefferson, Detroit. I get there to drop off and they are closed with no drop box. I have to stay on schedule to catch the train in Windsor, ON. Nobody could recommend anything to me but to take back to the airport, 1 hour out of my way or have it towed back, really??? I ended up taking the car into Canada and parked at the... Read more

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BOOKED ONLINE AND THE ONLY POSITIVE OF THIS WHOLE PROCESS WAS THE GUY WHO CALLED FROM LOCATION THAT I RENTED FROM TO INFORM ME THAT THERE WERE NO CARS AVAILABLE. HE ALSO FOLLOWED UP SAYING THAT'S WHAT HERTZ DOES, ITS AN UMBRELLA OF THE AREA YOU RENT FROM AND HIS LOCATION HAD NO CARS. KNOWING THERE WAS AN INTERNATIONAL AIRPORT CLOSE I ASKED IF THEY WOULD TRANSFER MY RESERVATION OVER, ALL COULD DO WAS GIVE ME A NUMBER. LUCKY ME...THAT WAS ALMOST... Read more

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Rented a car at Seatac Marriott for 4 days. 15 days later, my invoice arrives with charges for 10 days, "overdue"fees. I'm told the issue will take anotger 7-10 days to "research"! Will NEVER use Hertz again!!!!

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  • From mobile
  • Jul 18
  • #884650

I rent a car from Hertz Rent-A-Car in Carrollton Texas off of I-35 I received a dirty car and the billing for the toll tag is still yet to be resolved the manager fail to call me back never rent a car from Hertz in Carrollton

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Our experience with Hertz was very disappointing. We chose to rent a Chevrolet Equinox for our family vacation. When we picked it our vehicle, it was a Hyundai Santa Fe that was filthy and stank. Dirty tissues in the door pockets and food/garage in the back seat pockets, and door handles, armrests, inside windows and steering wheel sticky and greasy. Seats were stained and dirty. We complained about the dirty car and they said they would trade... Read more

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  • From mobile
  • Jul 12
  • #881316

Price gauging! The contract lists one rental fee and upon return "finds" additional fees and charges found nowhere on the contract. I'm filing a complaint with the Better Business Bureau

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I had Hertz rental come to pick me up this morning Tuesday morning can made 3 moving traffic violations within 2 minutes I had asked him to turn his radio off and he was texting also he told me to mind my own business I had just gotten in a major rollover accident and this was going to be a replacement truck he told me to get out of the truck after driving 3 miles away from my home I opened the door up and got out he didn't use his blinkers cars... Read more

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Had an accident in Italy. Tried for weeks to get assistance. Was charged for the damage even though I had coverage. Also charged for fuel which I returned full. I have emailed twenty times called about 50 times only to get a voice mail stating leave name number contract number and they will get back to me. It's been 2 mths now! There is no such thing as customer service. I will never rent again from them and will tell everyone I know about my... Read more

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Such a BS excuse by some of the staff, especially my rep "Will". Had the audacity to blow smoke up my ***, not too mention the process for which they identify you, which is pretty much give them every info about credit cards, drivers license, date of both etc... Seems like they should be able to identify the customer given some small info so the customer knows he or she isn't giving important info to some Joe Shmoe. Not so top notch service at... Read more

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I pre-booked an economy car online with Hertz last October for four days. The total agreed price (including liability insurance to the country's limit) was $176. After returning the car I was charged an ADDITIONAL $405. When I disputed the charges with Hertz, their customer service rep and manager--who were extremely rude and unhelpful--informed me that I had consented to purchase additional theft and damage insurance and that the gas tank was... Read more

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