1.6
  • Cleanliness of vehicle1 votes
  • Bad customer service3 votes
  • Customer Service3 votes
  • Messed up bank account1 votes
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  • Feb 25
  • Rentals
  • Sussex, New Jersey
  • Car Rental
  • 5
  • REVIEW RATING 4/5

2/24/2015 We rented a car from here - got a flat tire - they told us to come in to exchange the car. Call first. Called Adam at 3pm - Mgr, Kyle, out picking up car will call you within the hour to come in to exchange car. Never heard from them again. Fast forward 2/25/2015 1pm - call center ask for manager - get Kyle - Oh I didn't know I was supposed to call you. We didn't have any cars... Read more

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  • Feb 21
  • Rentals
  • Oakhurst, California
  • Car Rental
  • 5
  • REVIEW RATING 4/5

I rented a Hertz car via Hotwire, and it has been impossible to get a helpful response. Two emails received canned non-responses from "Ashley O", and a phone call got me an unfulfilled promise to email the receipt I need. That's all I want, is the freaking receipt! Apparently this is far too difficult. The rep was friendly, but couldn't get his computer to work and because it was end of the... Read more

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  • Feb 05
  • Rentals
  • New York, New York
  • Suv Rental
  • 34
  • REVIEW RATING 4/5

I had bed experience with them as well. I had a reservation with them made by an agent of them for a nice SUV. And for no reason their manager didn't want to accept the fact that a I will drive an SUV for this price so just for his goodhart he put me on another like $150 fees surcharges & taxes. And when I contracted their costumer service I got dog service as well talking their to a bunch of... Read more

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  • From mobile
  • Hertz
  • Jan 29
  • by anonymous
  • #588361

Worst experience.. i rented a small car for one day and i called to check out one hour late they told to drop off the keys and receipt in the box and i asked if a was going to get charge extra they said "probaly no" and i checked my account i got charge for one extra day. Never renting a car there again Add comment

  • From mobile
  • Hertz
  • Jan 29
  • by anonymous
  • #588347

I was traveling in California and went through tolls. I paid these tolls, but I received a ticket in the mail and hertz charged me $30 on my card. I called the toll roads and they fixed the problem, but hertz would NOT take the $30 charge off even with no violation. The customer service was difficult and rude. I will never rent from this company again and advise others not too. Add comment

  • From mobile
  • Hertz
  • Jan 22
  • by anonymous
  • #585616

Complete scam. Rented a damaged car and now they are trying to pin it on me. SCAM. Add comment

  • Jan 06
  • Rentals
  • San Diego, California
  • Fuel Purchase Option
  • 45
  • REVIEW RATING 4/5

Hertz sold me a FPO (Fuel Purchase Option), at the counter, that they said would be credited back if I brought the car back with a full tank (which I did and show on the sign-off receipt). They didn't and their customer service rep said they will only refund it with a receipt, from the gas station, which they didn't mention at the counter. Another ploy is showing you the type of car you will be... Read more

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  • Dec 27, 2014
  • Auto Insurance
  • Bakersfield, California
  • Car Accident Claim
  • 62
  • REVIEW RATING 4/5

On 11/10 I was rear-ended on the freeway and my car was "totaled." I had only had my car for 2 months and had made 1 payment on it. Because of the way they handle accidents caused by their clients it is now 12/27 and I'm still out a car, have had to make 2 more payments on a car I can't drive and have to look @ every day (it was a dream car for me). If you are ever ever hit by a Hertz rental,... Read more

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  • From mobile
  • Hertz
  • Dec 27, 2014
  • by anonymous
  • #574968

They obserbook and sell as much as they can at the mercy of the *** loyal gold members like me and pretend that they don't sacrifice quality in their service, they are a *** company, low standard and real greedy company after your money, make no mistake that's all they care about: to get your money! Hertz is a really bad experience! Add comment

  • Dec 12, 2014
  • Rentals
  • Fiat Rental
  • 58
  • REVIEW RATING 4/5

I had gotten past my outrage at the new Hertz trick of having you buy the whole tank and then if it is not totally full when you bring it back, they keep the whole $54. I was home after my nice vacation and I saw that I had a $31.55 charge for "Plate Pass, Hertz Tolls." Since I had only used one $7 toll, I thought I'd better look into this. First, the records weren't available yet, and a month... Read more

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