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Hertz is the world's leading vehicle renting organization. In September, 1918, Walter L. Jacobs opened a car-rental operation in Chicago. The company operates in 145 countries throughout the world. It is the largest car rental brand in the world. The company is also the number one airport car rental brand in the United States as well as at 69 major airports in Europe. Hertz operates both corporate and licensee locations in airports and cities of North America, Latin America, Europe, Australia and New Zealand.

Hertz also operates licensee locations in cities and airports in Asia, Africa, and the Middle East. Among the wholly owned subsidiaries of the company are Hertz Equipment Rental Corporation, Hertz Claim Management Corporation, and Hertz Local Edition® (HLE).
Please try to contact Hertz Customer Service directly prior to posting any complaints on this site.

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Anonymous
Hertz car rental
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Called reserved car --- when i went to pick up no one was in office -- sign on door said we will be back soon -- waited 15 min before someone showed up start of fias...

#309979
Apr 04, 2012
96

Anonymous
Hertz Car Rental
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car from Hertz, Evansville, IN location and they took double the money they agreed to take from my bank and told me it would take from 5 to 10 business days for them to ...

#308302
Mar 28, 2012
120

Anonymous
I1ve rented a car for a guaranteed price and then Hertz charged 1000 SEk in addition our credit car
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Dear Sir / Madame ! F4104825416 I'm absolutely not delighted with your service and I'm afraid you won't see ...

#306109
Mar 20, 2012
130

USNavyVe...
Hertz Retal Employees are THIEVES.
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Rented a car in Fresno to drive to Los Angeles with my 2 brothers to look at a used car. The car was not good so we did not buy the car. During the trip I counted the money and lef...

#301912
Mar 03, 2012
136

Angrygoose
Hertz EFFIN' SUCKS!! Go to Enterprise.
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

My girlfriend's car was in the shop so we rented a vehicle for a week. I usually go to Enterprise, but a friend said Hertz was good so we tried it. First of all, they cost mu...

#298279
Feb 18, 2012
181

Anonymous
Hertz Namibia - S Africa
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car from HERTZ in Namibia in the fall of 2011. It is now the end of January 2011. HERTZ has still not charged my credit card for the original rental, however, they did c...

#291472
Jan 24, 2012
155

Anonymous
Mislead/ deceived by Hertz car rental
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

On 11/20/2011 I went to Hertz Car rental at the San Francisco airport. I asked the clerk what it would cost me to rent a car one way. He told me the estimated cost of $160.00 and h...

#276912
Nov 23, 2011
206

Jvrt559
Hertz - Priceline unwilling to work with us
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

My wife and I rented vehicles through priceline serveral times and this one time we had an issue priceline would not work with us to resolve. We made reservation with my brother in...

#270778
Oct 26, 2011
197

Curlytop51
Hertz - Took my money and did not deliver the service
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car through priceline for local use, I paid with a prepaid debit card I was sent a confirmation number and was told I had a car reserved. I went to pick up the car...

#267631
Oct 12, 2011
214

Mariangela
Hertz - Wrong billing and information
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car from hertz through hotwire and the price came up to 39.57 and it was for me to pick it up at tulsa airport and drop it off at Fort Smith airport when i went to drop...

#263039
Sep 20, 2011
169

Anonymous
Hertz scam
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I am a gold Customer with Hertz car hire as I rent from them 4/5 times a year. I have recently had a charge on my credit card from them 'for supplying authorities with my deta...

#251537
Jul 27, 2011
325

Onestop
Hertz - Fraudulent gaurantees
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hertz — If you want to be left stranded then use this company! Had to fly to Missouri for my dad's funeral reserved a car for Kansas City Airport. ...

#248468
Jul 12, 2011
271

Bighoss
Hertz Rental Car Great Falls,Montana
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

These people are Crooks first hand, They rent you a car and post a hold on your credit car this part is normal,but what the don't tell you is it will take 45 days for it to dro...

#243125
Jun 13, 2011
338

Ms206147
Hertz local edition - Thousand Oaks, CA
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

My insurance company arranged for a rental car at the local Hertz rental agency here in Thousand Oaks, CA, since my son wrecked my car.I've got rid of my credit car...

#241867
Jun 07, 2011
300

Anonymous
Hertz destroyed my holiday
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I am furious. I rented a car from hertz 2 weeks ago, happily paid the holding fee on my credit card (which was $700 NZ dollars) after being told that it would be reinstated immedia...

#237761
May 15, 2011
255

Snr206
I rented a car from Hertz they said they would charge 511.00 but billed my account634.86
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car from Hertz at The Minneapolis/St.Paul international Airport.At the time the person at the serve desk told me that when I returned the car the gas would be cheeper if...

#237738
May 15, 2011
405

Jrohrka
Hertz at Cancun Mexico Airport - beware
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I recently went to Cancun and rented a car from Hertz. I kept letting the sales rep Jesus know that I did not want any insurance, not even liability insurance. But I did agree to...

#235574
May 03, 2011
502

Anonymous
Mr Kees. Ripp Off at Hertz Frankfurt Airport
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hertz at the Frankfurt Airport has a little racket going, whereby they find minor dents and scratches on the car when you return it, and then charge outrageous amounts for supposed...

#234331
Apr 26, 2011
409

Anonymous
Hertz - Hi
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hi i em skycap halping costumer i was in herz the happen 2 time first your engen after hi close contrakt take whith car to main terminal take tip 2 time hapen last nyt about 5 pm s...

#231442
Apr 09, 2011
245

Anonymous
Hertz - Unfair charges
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I needed to rent a vehicle while mine was to be serviced. I called and spoke with the service representative at the Metro Detroit location.I asked about the rental process regardin...

#230880
Apr 06, 2011
390

Aod779
Hertz - Screwed at the airport
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hertz at the Frankfurt Airport has a little racket going, whereby they find minor dents and scratches on the car when you return it, and then charge outrageous amounts for supposed...

#229515
Mar 29, 2011
417

Mrsroy61...
Hertz Will Cancel Your Rental and Keep Your Money!
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I will make this short and sweet. I placed a prepaid reservation. I arrived 3000+ miles from home. You would not honor my active duty military ID for Military...

#224388
Mar 01, 2011
475

Anonymous
Hertz hits you where it hurts
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Rented car from Hertz for a week. Returned it full of fuel. They charged me for a full tank. Trying to resolve immediately but no one in business office during weekend. Will cal...

#212383
Dec 19, 2010
247

Anonymous
Hertz does not honor on-line rental terms
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

In February 2010 reserved a rental in Montivedeo UY via Hertz on-line web site before flying there. Terms posted at the time stated that LDW insurance would be waived by posting a...

#210197
Dec 05, 2010
381

Anonymous
Hertz - Can not get items returned that I left in car
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I rented a car at the Milwaukee Airport on 10-19-10 and returned it on 10-21-10. I made the fatal mistake of leaving two items in the car. I was given a name Carrol at 414-747-5335...

#208472
Nov 23, 2010
327

SherriSh...
Hertz won't own their mistakes
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hertz has displayed poor service from top management to the lowest employee on the rung.Upon arriving at the PHL airport location I was greeted with the longest, slowest-movi...

#202184
Oct 11, 2010
636

Maggie_guo
Hertz car rental overcharge
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

Hertz car rental overcharge I am disappointed because the response to an overcharge error was unacceptably inefficient. On Aug 26, we rented a minivan (a Chry...

#202168
Oct 11, 2010
858

Czfreedom
Hertz - South Orange Blossom Trail, Orlando, FL
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I’m a customer who was sent to get a loaner car from my car dealer through Hertz Rent-a-Car South Orange Blossom Trail, Orlando, FL. But unfortunately, when the sales...

#200493
Sep 28, 2010
457

Johnuk
Hertz charged us VAT even though they quoted us all inclusive rent
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

I booked a M Class Ford Galaxy and I was overcharged for the VAT. I called to get a on 08/09/2010 to get a quote for the same vehicle (calling number 0207 0260077 at 14.5...

#197538
Sep 08, 2010
327

Joebob3
Hertz rental Car Fraudulent charge
5.0 7D, Zdolbunivska str KyivUA +380 44 492 3270 https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

On April 2-2010 I reserved a Car through Priceline.com, Hertz Rental Car was offered by Priceline.com , Priceline.com Immadiately charged full amount including Tax on my C...

#197325
Sep 07, 2010
307
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Related Information

Rentals
Renting a vehicle is another chance to get on wheels. If a person can afford to buy a car, needs a vehicle for one-time trip, comes to the country and needs an auto, he applies to rental companies. As a rule such places hold an ample stock of cars of different models, makes, thus varying in price. 90% of renting companies advertise their services online so that a customer gets acquainted with the vehicle range, chooses a car, comes and gets it. Various companies have different taxes, surcharges and other fees a customer is expected to pay. Some extras, such as permission for additional drivers to use the car, may also be included into the cost or can be charged separately. Price policies may also foresee certain discounts and special offers, e.g. weekend discounts or special weekly rates. Companies also may also place restriction on where you can take the car: locally only or interstate. These are only general ideas on car renting, and each dealer imposes his own rules.

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