1.6
  • Cleanliness of vehicle1 votes
  • Sales fellow-tyler1 votes
  • Customer service5 votes
  • Bad customer service4 votes
  • Incorrect bill2 votes
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  • Mar 26
  • Rentals
  • Tallmadge, Ohio
  • Car Rental
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

My husband and I went in to the Hertz Rental on Brittany Road in Akron, Ohio. My first impression was not good as the store was filthy. There was a coating of dust on everything, and the floor am runners were dirty and gritty. There was a gentleman behind the counter assisting a customer, and another gentleman sitting in the back. We were greeted upon entering, but not spoken to again for almost... Read more

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  • Mar 20
  • Rentals
  • Jacksonville, Florida
  • Airport Car Rental
  • 22
  • REVIEW RATING 4/5

I purchased a 1 week rental through priceline and paid $150.17. When I picked up my car at JAX airport the agent processed an upgrade that I did not request. They were clever because the price was $149.80 and they presented that as the total cost of my rental, not the cost of an upgrade. Apparently this is a trick they are using with all priceline and hot wire rentals. When I contacted Hertz it... Read more

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  • Mar 18
  • Rentals
  • Westminster, Maryland
  • Car Rental
  • 7
  • REVIEW RATING 4/5

I was told because there was no close office to where my car was being repaired that Hertz would drop off and pick up my rental car at the repair shop the day of the repair. I called to verify my reservation when i was told they are too understaffed for drop offs!! wow really??? so thanks to them i had to cancel my auto repair appointment to find another rental company. They did not even... Read more

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  • Mar 12
  • Rentals
  • Rockhampton, Queensland
  • Suv Holden Captiva Rental
  • 16
  • REVIEW RATING 5/5

Complaint email sent to Hertz Queensland Australia on the 10th January 2015 12:50am I was filling out the customer service survey that was emailed to me following my car rental with your company but the page timed out and would not let me complete the survey saying that it had already been completed when it hadn't. For the 25/12/14 to the 6/1/15 I had booked a medium size SUV (Holden Captiva) and... Read more

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  • Mar 11
  • Rentals
  • San Diego, California
  • Car Rental Upgrade
  • 24
  • REVIEW RATING 4/5

I prepaid for a rental in San Diego using a AAA discount. When I arrived to pick up my prepaid car, the attendant chatted about my trip, while adding on "upgrades" and all sorts of extra options to my rental. I was not told the cost of these add-ons, nor was I even informed they were going onto the bill. I was told to sign and off I went. When I returned home from my trip I received a bill for... Read more

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  • From mobile
  • Hertz
  • Mar 09
  • by anonymous
  • #606003

Horrible experience!!! Management was rude and short and staff wasn't any better. This is regarding Cincinnati Ohio Elm Street location. Add comment

  • Mar 08
  • Rentals
  • Cincinnati, Ohio
  • Car Rental
  • 10
  • REVIEW RATING 4/5

Was assigned Hertz car due to no fault accident. The pick up fellow was awesome friendly, The counter person was terrible-never made eye contact, was always moving around. told me I had to fill the tank up, never mentioned a crack in the windshield, the car smelled so bad it stayed on our clothes, there was dog hair on the seats. The gas light came on before I got home and I live 3 miles from the... Read more

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  • Mar 05
  • Rentals
  • Rental Car Insurance
  • 25
  • REVIEW RATING 4/5

We rented a car from Hertz for 3 days and besides the rental fee we were charged an additional fee of $ 83.96 for CDW/LDW insurance. We called them about this additonal charge which we didn't need, didn't ask for, and didn't agree to. They, of course, claimed otherwise and would not refund our money. If you ever have to deal with these people, be very careful. I might even suggest that you... Read more

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  • Mar 03
  • Rentals
  • Griffin, Georgia
  • Car Rental
  • 24
  • REVIEW RATING 4/5

Hi, my name is Robert B and my rental acct. # is H22490495. I was involved in a Not At Fault accident recently with a State Farm customer. My reason for this email is the $10 a day charge which was added to my rental. I would like for the charge of $98 to be removed due to the fact I was purposely deceived at the time of the rental. I was made to believe the charge was only for $10 PERIOD and... Read more

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  • Mar 02
  • Rentals
  • Philadelphia, Pennsylvania
  • Car Rental
  • 16
  • REVIEW RATING 4/5

Reserved car via hotwire.com. Got to Hertz only to be told I would be tenth on a two hour waiting list for cars as they had none! Meanwhile, we are at the airport where they have a ton of cars being dropped off every minute. So after finally finding the place (address on printout brings you to a shuttered building with a hand-drawn map to the airport terminals miles away), and being denied a... Read more

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