Hertz Complaints and Reviews

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  • 292+10 mobile complaints
  • $74.2K claimed losses
  • $246 average
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  • 22 hours ago
  • Rentals
  • Boca Raton, Florida
  • Oil Change
  • 13

Here’s why I would never use Hertz ever again. I had to wait a bit before I could check in. That’s not the bad part. Finally, I was checked in. The agent said, “Just a couple of minutes and he will bring the car around for you.” The agent then walked into the backroom and yelled “I need an oil change, oil change!!” Five minutes later, she came back out and said to me, “Here’s the situation. ... Read more

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  • 1 day ago
  • Rentals
  • Unavailable Car Rental
  • 9

Because our vacation was a 20th anniversary celebration, I decided not to skimp and try to save money on a car rental, so I chose Hertz, the famous “number one”. Imagine my surprise when arriving in Atlanta to be told by the Hertz manager that there were no cars available at all. She said there “might be one later” if I waited until all the preferred customers were taken care of. I asked her what... Read more

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  • 1 day ago
  • Rentals
  • Newport News, Virginia
  • Trailer Rental
  • 10

And they proved it. I called corporate to validate that the SUV we rented would have a trailer hitch for our wheelchair carrier. We were told "we do not cater to handicapped people" then when I talked to that person's manager they assured me that they would ensure I had an SUV with a trailer hitch. When I got to the counter, I was told NO there are no trailer hitches. I called corporate and... Read more

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  • Oct 12
  • Rentals
  • Unhelpful Service
  • 22

We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014. The bumpers on the car (Hyundai I20, red color) were full of scratches, but we were told not to worry. Those were taken into account by the marks on the car inspection paper. When we gave the car back one week later at the Hertz agency at Preveza airport they... Read more

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  • Oct 08
  • Rentals
  • Novi, Michigan
  • Unprofessional Staff
  • 14

The staff is very rude, unprofessional, bad customer service. not the girl though but the manager. They cheated me and charge me an extra more day. I dropped the car off on Sunday, and they were too lazy to close the contract, so end up being charger 1 extra day. I will never rent from hertz again. worse experience in my life. ....... .............. Read more

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  • From mobile
  • Hertz
  • Oct 07
  • by anonymous
  • #543593

Staff person was a Misogynist and a "soup Nazi" Seriously , he threatened that our arrival "after he was closed for lunch" was grounds to cancel our car. Hertz should fire this guy and consider closing this office. Add comment


  • Oct 02
  • Rentals
  • Mission, Kansas
  • Wrong Car
  • 28

I booked a full size car two weeks ago in Shawnee,IS. When I picked up the car it was a Ford Focus. Double checked my confirmation e-mail when I got home. When I called and told them, they said that they had no other cars but he would take $18 off- how generous of them to charge me only for an economy car. The next day when I tried to go over 59 mph, the car made a horribre noise. When I called... Read more

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  • Oct 02
  • Rentals
  • Pensacola, Florida
  • Car Rental Upgrade
  • 21

Counter agent said upgrade was $3.00 more than Priceline rental price. For a total of $25.00 /day instead of the $22.00/day from Priceline. Sounds good. This was confirmed before signing contract which showed $25.00/day. Upgrade was $25.00/day plus Priceline rental price for a total of $47.00/day. Call to Corporate office was useless. There is no business sense in a decision like this. ... Read more

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  • Oct 01
  • Rentals
  • San Diego, California
  • Waiting Line
  • 12

I had the worst customer service experience at the Hertz in San Diego. When I arrived there, there were 37 people waiting in line and only three people actually helping people pick up their cars. The manager (Heston) was belligerent and sarcastic to everyone. He was no help at all. There were various other employees walking around doing nothing. They booked too many reservations without... Read more

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  • Sep 30
  • Rentals
  • Miami, Florida
  • Dirty Rental Car
  • 17

Re:9-18-14, 2012 Blue Ford Fusion,Plate#Fl945XSE,rental record#541716490. The car smelled like smoke, had sand and dirt everywhere and the funny thing there was a card on top of the dash Board signed by Yamila Brito from the Miami Airport Hertz rent a car that read "Clean and Safe". When we had used the car for about three days one of the tires was low in air pressure. When we looked at the... Read more

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