Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 262+7 mobile complaints
  • $70.4K claimed losses
  • $262 average
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  • 37 minutes ago
  • Auto
  • Rental

I rented a car from Hertz and prepaid it. The day before the rental was to start, I called and confirmed all was fine and even arranged for pick up from the store from which the rental was to occur. The next morning, at the time the pick up was scheduled to arrive, I received a call saying no car was available! I asked when a czar would be and was told "I don't know." I explained that I had... Read more

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  • 2 days ago
  • Rentals
  • Grand Rapids, Michigan
  • Rental Van
  • 7

Our family rented a van from Hertz GR airport for a trip to Yellowstone National Park on July 3rd. Two hours after we drove on the road, the orange light was on. We called Hertz tech service, They told us it was just low air on the tire(s) and suggested us to find a gas station to fill it up. It turned out it was not as easy as it sounds. Our first day trip was 12 hours drive. Due the tire issue... Read more

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  • 2 days ago
  • Rentals
  • New Orleans, Louisiana
  • Car Reservation
  • 7

Message: I rented a car on delta website to pick up in MSY on my arrival yesterday 6/24/14. This is my conformation info: CARD HOLDER PAYMENT DATE Credit/Debit: 20 Jul 2014 AMOUNT PAID $0.00(USD) Estimated Total* $269.88 (USD) *Final balance due determined by provider. CAR CONFIRMATION Hertz NEW ORLEANS US CAR TYPE Intermediate PICK UP Wed 23 Jul 2014 10:30 AM DROP OFF Mon 28 Jul 2014 2:30... Read more

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  • Jul 23
  • Rentals
  • San Diego, California
  • Insurance Bill
  • 6

Rented 7/15 6:00 pm car little over 1/2 tank also got insurance cancelled ins 18th 6:00 return car with 1/2 gas charged$66.00 for gas asked why bill so high they said cause I had so many days didn't tell me $66.00 was for 1/4 tank of gas if I would of known that I would of kept car for3 more days . The car was a junker everything broken called and reported the never offered to reduce gas... Read more

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  • Jul 21
  • Rentals
  • Car Rental Booking
  • 4

Twice a booked a car through Hotwire for vacation, once in Chicago this past June and again last week in Las Vegas. With Hotwire, you pay up front but you don't know the company you are renting from until you have paid. Both times I got Hertz. BOTH TIMES Hertz had no cars at the airport location at the scheduled pick up times. I had to rent from another company, at an additional cost of $150... Read more

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  • Jul 18
  • Rentals
  • Orlando, Florida
  • 9

Friends of mine and I rented a car in Florida in April 2014. First, we were railroaded into taking their crappy insurance even tho we told them our insurance company covered us. Second, we were given the option to either pay tolls or use the Nexpass that was on the car. We told her we would pay the tolls. They double charged us for the tolls. Before we left, we demanded to talk to the... Read more

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  • Jul 16
  • Rentals
  • Car Breakdown
  • 1
  • 6

We rented a car in Arlington, Tx. We had problems with the car the entire trip but on the way home it died about 60 miles north of Wichita Falls on the side of the road in the middle of nowhere. We called hertz and initially she said she could send a cab but we would have to pay for the trip to Wichita Falls and then get reimbursement. When that was ruled out because there were 4 of us and... Read more

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  • Jul 16
  • Rentals
  • Gustine, California
  • Rental Car Refund
  • 6

Booked a car through Hertz.com. When I go to pick up the car, the location was closed, no longer in business. After contacting customer service and going back and forth for several hours, they were unable to accommodate me with a car. I had to cancel my vacation with my kids, and I am still waiting for my refund, which has been over 2 weeks. I've been emailing executivecustomerservice.com and... Read more

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  • Jul 16
  • Rentals
  • San Francisco, California
  • Rent Charges
  • 2

Rented from Hertz in SanFrancisco.We crossed the Golden Gate bridge.Hertz charged us $32 for a $7 toll.There is no cash lane.We use E-Z Pass in NJ,so we are familiar with toll roads.Had Hertz told us at rental time we would have: 1: pre-paid to the toll authority 2: not crossed the bridge Another money making scam from big corporate greed mongers............ E-Z Pass costs us NOTHING other than... Read more

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  • From mobile
  • Hertz
  • Jul 14
  • by anonymous
  • #510332

I had a reservation for pick up at SFO today at 8pm PDT. No cars available and a 2-hr wait for gold members. Never seen this before. 30 people in line at the gold counter, and the other counters would not even serve me. No apologies, nothing. Does anyone care about a really pissed off customer? Back to the airport to get a cab. Add comment

 
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