1.7
  • Cleanliness of vehicle1 votes
  • Sales fellow-tyler1 votes
  • Customer service5 votes
  • Bad customer service4 votes
  • Incorrect bill2 votes
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  • Apr 14
  • Rentals
  • Saint George, Utah
  • Rental Deposit
  • 9
  • REVIEW RATING 4/5

I came into a Hertz rental on a Friday, because everyone else was booked solid here in St. George, UT. Now I understand why Hertz had so many available. Rented for one day and brought car back in time. That is Sat. Come Tuesday. Call and get a guy who say I won't get my held money $200.00 back till MAYBE Thursday. I find it funny how they can take about $350.00 from anyone's account in a... Read more

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  • From mobile
  • Hertz
  • Apr 13
  • by anonymous
  • #621287

I was very dissatified with the vehicle i got as a mini van...the website says dodge caravan or similar and i ended up with a ford transit....it lokks like a work truck...its very small and uncomfotable....i flet cheated Add comment

  • From mobile
  • Hertz
  • Apr 12
  • by anonymous
  • #621014

When I arrived at my correct time I was charged an extra day for the vehicle. Customer service was rude. I also had extra charged on my receipt. Will never rent from hertz again. Add comment

  • Apr 10
  • Rentals
  • Franklin, Tennessee
  • Car Rental
  • 5
  • REVIEW RATING 3/5

I had the misfortune of using a Hertz rental while my car was in the shop for repairs. The service was slow and rude. The operation was understaffed, I am sure contributing to the surly attitude of the staff and the slow service. When I received my car after at least a 15 minute wait, it was dirty inside and out and a high mileage wreck with scratches on virtually every panel on the car. It... Read more

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  • Apr 09
  • Rentals
  • Decatur, Alabama
  • Membership
  • 2
  • REVIEW RATING 3/5

Having over 6 months total rental time through Hertz over a period of years, I did not travel for two years due to family illness. When I tried to rent a car online, I suddenly can't sign in. Seems that Hertz automatically delete your membership as a penalty for "non-rental". Customer Service at Hertz was unapologetic and told me all my points were cancelled simultaneously with n o recourse on... Read more

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  • Apr 08
  • Rentals
  • Bristol, Connecticut
  • Car Rental
  • 8
  • REVIEW RATING 4/5

Rent elsewhere Using Hertz for my car rental services in Los Angeles a couple months ago was a major mistake. Let me start by saying that I travel often and use many different car rental services. Hertz was by far the worst one in every aspect. A couple weeks after I dropped he car off and completed my final payment, I was sent another bill for a 'toll violation'. When I called Hertz to inquire,... Read more

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  • Apr 08
  • Rentals
  • Tampa, Florida
  • Car Rental
  • 1
  • 1
  • 8
  • REVIEW RATING 5/5

Hertz confirmation code: G49434837F4 Hotwire Itinerary: 3978028225 We picked up the car in Tampa and had to pay $110 extra to add my wife as a driver. The Hertz clerk laughingly told us that "This happens all the time." Geez, just what I wanted to hear! Earlier, when I called Hertz about adding her, I was told "No problem, no charge because you're married." What's going on? I also... Read more

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  • Apr 03
  • Dealers
  • Chesterfield, Missouri
  • Car Rental
  • 7
  • REVIEW RATING 3/5

1. to my credit card co visa pay $469.73 not $657.78 2. Hertz Tampa details -called got price per day-10 days approx $350phone call was price given for 10 days no firm dates /flight not yet confirmed-male counter dictated every thing to female employee-I asked for minimal insurance coverage-refused 1st offer coverage -told him that was more than full year for two cars-give... Read more

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  • Apr 01
  • Rentals
  • Walterboro, South Carolina
  • Car Rental
  • 10
  • REVIEW RATING 4/5

I recently rented a car from hertz and took it back because I smelt something burning. I took it to a professional body shop and they said that the car had been burning from the inside out and had melted around the entrance of the pipe. The body shop also inquired that the bumper had look like an replacement without a pipe exit hole. Now I had a bill from Viking about a bill from hertz for $746.... Read more

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  • Mar 26
  • Rentals
  • Tallmadge, Ohio
  • Car Rental
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

My husband and I went in to the Hertz Rental on Brittany Road in Akron, Ohio. My first impression was not good as the store was filthy. There was a coating of dust on everything, and the floor am runners were dirty and gritty. There was a gentleman behind the counter assisting a customer, and another gentleman sitting in the back. We were greeted upon entering, but not spoken to again for almost... Read more

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