Hertz Complaints and Reviews

Had an experience with Hertz?   Submit review ›
Main address:
, , rent@hertz.ua
  • 284+9 mobile complaints
  • $73.6K claimed losses
  • $251 average
  • Show More
Had an experience with Hertz?
Submit review › Submit review ›


  • 1 day ago
  • Rentals
  • Miami, Florida
  • Dirty Rental Car
  • 5

Re:9-18-14, 2012 Blue Ford Fusion,Plate#Fl945XSE,rental record#541716490. The car smelled like smoke, had sand and dirt everywhere and the funny thing there was a card on top of the dash Board signed by Yamila Brito from the Miami Airport Hertz rent a car that read "Clean and Safe". When we had used the car for about three days one of the tires was low in air pressure. When we looked at the... Read more

Was this review helpful? 0 0


  • Sep 27
  • Rentals
  • San Francisco, California
  • Rude Representative
  • 9

My sister, Sue McKinney and I rented a car in San Francisco at 325 Mason Street (Union Square). We returned to S.F. after the Hertz office had closed and we parked in the parking area designated by the rep. who rented the car to us. The entrance was blocked to the 7th floor where we had picked the car up, we parked on the entrance floor in a marked parking space. We returned to Hertz early the... Read more

Was this review helpful? 0 0


  • Sep 23
  • Rentals
  • Car Rental Booking
  • 6

Pre paid for car in Italy. Couldn't take car as i didn't have a credit card. Yes, the terms and conditions state a credit card is needed but i have never needed one in other countries. Another person in the *** had the same issue. Please put a better warning for online bookings and customer services showed no mercy in my plight. Ruined start of holiday. It seems from other reviews i've read that... Read more

Was this review helpful? 0 0


  • Sep 19
  • Rentals
  • Car Reservation
  • 8

I am a Gold member. Had confirmed reserv. At CHO airport.NO car at CHO $140 to hotel taxi fare . "Econ/com car" res in next town(I had to get to) my reserv was for again Econ/comp car. I got a 4X4 Ram 2500 Heavy Duty Pick up truck. seriously?my whole "confirmed" reservation was $140 for the week. Didn't turn out that way. Very Unhappy. Why do you book reservations if you know you are really... Read more

Was this review helpful? 0 0


  • Sep 12
  • Rentals
  • Dallas, Texas
  • Car Rental
  • 40

I was in Dallas at end of May for business trip. From the hotel I called a few car rantal companies for a small car for two days. Herzt seemed to have a office nearby the hotel with a reasonable rate at about some where less than 30 dollar a day with a 40 dollar fee for drop off the car at the airport. At the counter I also agreed to a 13 dollar bumper to bumper coverage and some other... Read more

Was this review helpful? 0 0
  • From mobile
  • Hertz
  • Sep 11
  • by anonymous
  • #533081

Just got into Denver and in trying to pick up my prepaid rental hertz is out of cars. How do you run out of cars when you have prepaid rentals. Add comment


  • Sep 11
  • Rentals
  • Dublin, Dublin
  • Auto Rental Refund
  • 14

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the next Hertz on our route to change cars. They had nothing for us, but said they would convert the upgrade charge to additional insurance at no cost as we were uncomfortable driving the car. At the end of the trip we were charged both the upgrade charge for a lemon of a car and for... Read more

Was this review helpful? 0 0


  • Sep 09
  • Rentals
  • Hartwell, Georgia
  • Rental Insurance
  • 13

Beware of Hertz Rental at Dublin airport Ireland. Booked a car in May, 2014 and was quoted $441.00 for 13 days. Given a reference number which I accessed while talking with the rep from their 1-800 number and questioned a charge of an additional $549.00 for insurance. She assured me that the charge was a yearly amount and was prorated for my 13 days and the $441.00 was all I would pay. I,... Read more

Was this review helpful? 0 0


  • Sep 09
  • Rentals
  • Chicago, Illinois
  • Car Rental Additional Charges
  • 19

Confirmation Number: G3080340967 Pickup Location: Lincoln Park HLE 2828 North Clark Street Chicago,IL,US ,60657 My parents do not speak any English, they are visiting from Europe and I made a custom made reservation for them adding the insurance package we were after. Before going to the pick up location they printed out the booking and I instructed them to not to consent to any additional fees a... Read more

Was this review helpful? 0 0


  • Sep 05
  • Rentals
  • Twentynine Palms, California
  • Waiting Time
  • 17

I have been waiting a little over 2 hours for a car reserved on line over 3 weeks ago they tried to charge me more than the on line promise! The manager Kameron was rude as can be treated me worse than I have ever been treated at any business. He is a poor representative of this company. Last time he expressed I better give them all 10 on their survey or he can't make bonus. Well I am sorry he... Read more

Was this review helpful? 0 0
You are reading about Hertz.
Filing a new complaint about