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1.6 Based on 115 reviews
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  • Customers like
    • Pathetic 3
    • At the moment not much 2
    • Cleanliness of vehicle 2
  • Customers don't like
    • Customer service 9
    • Bad customer service 6
    • Overcharged 6

Stranded again .....thanks hertz ! hertz is the worst I go to the rent online it gives me a location in my town that I know is closed . I book to the nearest city , I checked for pick up, set time and got conformation. The day of pick up no call from hertz for the pick up service . I call and was told they cant pick up because no one is there for that . I was told take a taxi after getting the taxi service I am almost ready to go the 20... Read more

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  • From mobile
  • Hertz
  • May 20
  • #851494

I paid for a prepaid rental for a week from Hertz, but I ended up only needing to use the rental for one full day and Hertz would not return the remaining portion of my money. Stating it is their policy on a prepaid rental. Add comment

Yes nick ryan Floyd has been renting cars in Cookeville TNto his friends for free there were serveal cars he had let me rent for free the other coworkers thete knows about it too it Johnny alwySs seen me get a free car n I have pics to prove it I had wrecked the 2015 Dodge Charger the white one it was scratched up on the right side n the the other suv I had backed up into a pull the hydyia I'll send a pic of that too but he's been giving cars... Read more

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  • From mobile
  • Hertz
  • May 18
  • #849842

The customer service Hertz in Chico, CA was not a very pleasant one. One woman wasn't being. Very nice and I could hear her yelling in the phone and also she was rude as well. Not a very nice woman I had in Chico, CA Hertz. Add comment

I booked a vehicle online with the 'pay now' option. Picking up Friday at 5 and returning Monday at 5. I used my CC and paid $96.xx and owed $12.xx when I picked up the vehicle. When I got there it went to $15.xx. The not so pleasant lady said it must have been in the taxes. I get it was $3 difference but that was not the agreement. I was sure to add my husband as a driver so that my private insurance would cover us both driving. That is... Read more

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Mr. Connery: I’ve been a Hertz Gold customer for years. During our recent visit to Edinburgh they let me down, big time. The good news is that Enterprise saved the day!! When we arrived at Hertz for my once in a life time chance to see St. Andrews golf course….”No Cars”….even though 2 days before they told us they would have one. So, we walked over to Enterprise desperate for a solution. There we met Vlad. Initially, the automatic we needed... Read more

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Have an issue with Creighton he needs to learn how to treat his customers! Rented a vehicle on May 6th he was very sarcastic then and on May 8th the vehicle was an accident. The vehicle was towed to the Sky Harbor airport location I had a report number so when I called him on Monday I explained what happened and to see if we could get another vehicle? He told me he had to look into the situation and he would get back to me? So on Tuesday (still... Read more

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I rented through Priceline. When I went to pick up the car, the woman at the counter asked if a Nissan Sentra was OK, but that was all she asked. When it came time for me to sign the card with the information printed out, I couldn’t read it and I told her so (I only had my sunglasses), but I hadn’t anticipated problems because she had gone over charges. The card was also heavily marked up with Sharpie ink where she had underlined and doodled... Read more

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I pre booked a rental car online with Hertz to make this as quick and easy as possible. Firstly when I turned up to get the car the lady at the counter had no idea what she was doing. Did not know how to deal with a booking that had been pre paid so cancelled my reservation and put through a new one. This took almost 1 and a half hours to do and was a complete circus. First fail. As id booked and paid for the original booking in Australia with... Read more

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I work for a large electronics manufacturer with a presence in Germany. I visited there in October 2015, and made the mistake of renting from Hertz in Nuremburg. I got a pre-check report showing slight damage to the front bumper, rear bumper and one wheel on the car. I returned it in the exact same condition. they then proceeded to add 290.00 EUR onto my bill. I tried to contact them but Hertz USA would provide no assistance and Hertz Germany... Read more

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