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  • Customers like
    • Cleanliness of vehicle2
    • Pathetic1
    • Sales fellow-tyler1
  • Customers don't like
    • Customer service8
    • Bad customer service4
    • Overcharging customer3

  • 1 hour ago
  • Transportation and Delivery
  • Chapelle-Lez-Herlaimont, Hainaut

I had a simple journey and wanted a standard vehicle with Satnav. The guy said it was better to upgrade as it would have one in-build. That was fine for me as long as it was no more expensive and he said it wasn't. He also offered me top-grade insurance, which I refused as I was already covered on the company. When I got the agreement to sign, it had £250 extra for insurance. It was reprinted and... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Tigard, Oregon
  • Car Rental
  • 6
  • REVIEW RATING 3/5

Got my Hertz confirmation number G6482765548 and called for local pickup. They said everything good to go, called for pickup and they said they couldn't because they were busy. When I got to the office via cab, they told me and several other people that if we hadn't done our confirmation more than 24-hours in advance to leave in the Tigard, Oregon office. No apology, no explanation, just... Read more

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  • 2 days ago
  • Rentals
  • Weatherford, Texas
  • 2
  • REVIEW RATING 4/5

I reserved a car a week prior to the pick up date. Showed up on time only to be informed that the car I wanted was unavailable. I was willing to rent the other until the incompetent employee (whom didn't have a name tag or I would use his name) informed me that along with the $226 car fee they would be holding an additional $400. Wtf. Employee was unwilling to help in anyway. Beware of hertz on... Read more

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  • From mobile
  • Hertz
  • 2 days ago
  • by anonymous
  • #675210

The rented agreement suck and ur people are rude Add comment

  • Jul 29
  • Auto
  • 1
  • 1
  • 3
  • REVIEW RATING 3/5

HERTZ RENTAL IN THE AIRPORT IN NEWPORT NEWS SUCK!!! DO NOT USE THEM. THEY ARE A TOTAL RIPOFF. PICKING UP THE KEYS IS A HEADACHE AND RETURNING THE KEYS IS EVEN A BIGGER HEADACHE. I WAS CHARGED $20 IN ADMINISTRATIVE FEES FOR SOME *** PLATEPASS FOR A TOLL THAT WAS ONLY $1.25. THE FOLKS AT THE COUNTER IN THE AIRPORT ARE HORRIBLE. I ASKED FOR A COMPACT CAR. THEY DID NOT HAVE NOTHING TO CHOOSE FROM. I... Read more

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  • Jul 26
  • Rentals
  • Salisbury, Maryland
  • Hertz Car Rental
  • 1
  • 1
  • 2
  • REVIEW RATING 4/5

Horrible customer service...do not use the Salisbury Wicomico Airport location Read more

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  • Jul 25
  • Rentals
  • Tampa, Florida
  • Hertz Car Rental
  • 13
  • REVIEW RATING 4/5

*** Hertz! I hope they burn down! The name says it all! They have me stranded tonight in a crack hood in Yakima Wa. My daughter is having a baby monday and I have to figure out where to get a car tonight. In a roach motel by myself (female 47) and unarmed because wa state don't recognize my CCW from Montana. All hotels were booked up. They had me running around all day. Told me they had a car at... Read more

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  • Jul 25
  • Rentals
  • Chicago, Illinois
  • Hertz Vehicle
  • 5
  • REVIEW RATING 4/5

Chicago Illinois Midway airport. Tyler Dossett manger. I rented a car at the Stony Island location that did not run properly I The front end shooked bad when putting on brakes I called customer service and was told to take the car to Midway Airport to exchange the car . At Midway airport I spoke with the manager Tyler Dossett who said he drove the car around the parking lot and said the car was... Read more

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  • Jul 25
  • Rentals
  • Houston, Texas
  • Hertz Car Rental
  • 8
  • REVIEW RATING 4/5

Pre-paid a rental car for flight that arrived at 2:00 am (scheduled arrival time, it was not late). Spoke to a customer service representative to ensure there would be a customer service member here. I was assured it was a 24-hour site. Arrived at 2:30 am, along with 4-5 other hertz renters, to find the location completely closed. Multiple phone calls by all aggrieved renters (myself and other... Read more

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  • Jul 23
  • Auto Financing
  • Norwalk, California
  • Hertz Car Sales Financing
  • 9
  • REVIEW RATING 4/5

Be careful in dealing with Bobby Grimes, Hertz General Sales Manager and Chris Knighton, Hertz Sales Consultant located at 11301 Firestone Blvd, Norwalk, CA 90650. They put a lot of pressure on you to finance vehicle and then lie about the availability of the vehicle when you have the check to purchase and pick up the vehicle the very next day. Both of these individuals work together and play... Read more

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