Hertz Complaints and Reviews

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Hertz
Main address:
, , rent@hertz.ua
  • 258+7 mobile complaints
  • $69.5K claimed losses
  • $262 average
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  • 1 day ago
  • Rentals
  • Car Rental Booking

Twice a booked a car through Hotwire for vacation, once in Chicago this past June and again last week in Las Vegas. With Hotwire, you pay up front but you don't know the company you are renting from until you have paid. Both times I got Hertz. BOTH TIMES Hertz had no cars at the airport location at the scheduled pick up times. I had to rent from another company, at an additional cost of $150... Read more

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  • Jul 18
  • Rentals
  • Orlando, Florida
  • 3

Friends of mine and I rented a car in Florida in April 2014. First, we were railroaded into taking their crappy insurance even tho we told them our insurance company covered us. Second, we were given the option to either pay tolls or use the Nexpass that was on the car. We told her we would pay the tolls. They double charged us for the tolls. Before we left, we demanded to talk to the... Read more

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  • Jul 16
  • Rentals
  • Car Breakdown
  • 5

We rented a car in Arlington, Tx. We had problems with the car the entire trip but on the way home it died about 60 miles north of Wichita Falls on the side of the road in the middle of nowhere. We called hertz and initially she said she could send a cab but we would have to pay for the trip to Wichita Falls and then get reimbursement. When that was ruled out because there were 4 of us and... Read more

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  • Jul 16
  • Rentals
  • Gustine, California
  • Rental Car Refund
  • 3

Booked a car through Hertz.com. When I go to pick up the car, the location was closed, no longer in business. After contacting customer service and going back and forth for several hours, they were unable to accommodate me with a car. I had to cancel my vacation with my kids, and I am still waiting for my refund, which has been over 2 weeks. I've been emailing executivecustomerservice.com and... Read more

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  • Jul 16
  • Rentals
  • San Francisco, California
  • Rent Charges
  • 1

Rented from Hertz in SanFrancisco.We crossed the Golden Gate bridge.Hertz charged us $32 for a $7 toll.There is no cash lane.We use E-Z Pass in NJ,so we are familiar with toll roads.Had Hertz told us at rental time we would have: 1: pre-paid to the toll authority 2: not crossed the bridge Another money making scam from big corporate greed mongers............ E-Z Pass costs us NOTHING other than... Read more

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I had a reservation for pick up at SFO today at 8pm PDT. No cars available and a 2-hr wait for gold members. Never seen this before. 30 people in line at the gold counter, and the other counters would not even serve me. No apologies, nothing. Does anyone care about a really pissed off customer? Back to the airport to get a cab.

  • Jul 11
  • Rentals
  • Middletown, Rhode Island
  • Car Rental
  • 1

Apparently Hertz customer support as well as the Local Team at the Altanta Hartsfield Airport do not seem to care to talk to customers or help resolve any issues... I have not spend 6 hours trying to get someone from your organization to help me (this does not include the 5 hours of sleep I just got). I am a gold club member (12+ years) and rented a car from Hertz at the Atlanta Hartsfield... Read more

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  • Jul 11
  • Rentals
  • Tukwila, Washington
  • Terrible Service
  • 4

I have never had such a run around in my life. When we turned our Hertz rental car in at Schipol a small scratch on the car was pointed out. Next thing I knew I was handed a receipt. My credit card had been charged another $1600. The Hertz employee said, 'That's all I can do for you'. When we returned to the states and tried to get the details from Hertz so we could turn this in to our... Read more

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  • Jul 08
  • Rentals
  • Newark, New Jersey
  • Prepaid Car Reservation
  • 4

I had a prepaid reservation to pick up at Newark airport. The first car they offered me was old, dirty and scratched. They exchanged for an old, cleaner car without major scratches. When driving on the highway to Boston, it shimmied so bad I went to a local office and exchanged it for another car - old with large urine and coffee stains which smelled to high heaven, and which often shook... Read more

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awful awful customer service. Was tricked into rental insurance on my extension of my rental vehicle. Not once did anyone ask me for authorization on the rental insurance. They are all finger pointers and blames the customer for not knowing about the insurance. They are money sucking thieves. Extremely rude offensive and out right mean.

 
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