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  • Customers like
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    • Customer service8
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  • From mobile
  • Hertz
  • 2 days ago
  • by anonymous
  • #672353

Horrible customer service...do not use the Salisbury Wicomico Airport location Add comment

  • Jul 25
  • Rentals
  • Tampa, Florida
  • 11
  • REVIEW RATING 4/5

*** Hertz! I hope they burn down! The name says it all! They have me stranded tonight in a crack hood in Yakima Wa. My daughter is having a baby monday and I have to figure out where to get a car tonight. In a roach motel by myself (female 47) and unarmed because wa state don't recognize my CCW from Montana. All hotels were booked up. They had me running around all day. Told me they had a car at... Read more

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  • Jul 25
  • Rentals
  • Houston, Texas
  • Bad Rental Service
  • 7
  • REVIEW RATING 4/5

Pre-paid a rental car for flight that arrived at 2:00 am (scheduled arrival time, it was not late). Spoke to a customer service representative to ensure there would be a customer service member here. I was assured it was a 24-hour site. Arrived at 2:30 am, along with 4-5 other hertz renters, to find the location completely closed. Multiple phone calls by all aggrieved renters (myself and other... Read more

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  • Jul 23
  • Service Centers and Customer Services
  • Norwalk, California
  • Car Sales Service
  • 7
  • REVIEW RATING 4/5

Be careful in dealing with Bobby Grimes, Hertz General Sales Manager and Chris Knighton, Hertz Sales Consultant located at 11301 Firestone Blvd, Norwalk, CA 90650. They put a lot of pressure on you to finance vehicle and then lie about the availability of the vehicle when you have the check to purchase and pick up the vehicle the very next day. Both of these individuals work together and play... Read more

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  • Jul 21
  • Rentals
  • Saint Louis, Missouri
  • Hertz Rental Extension Department
  • 12
  • REVIEW RATING 4/5

I have never been so frustrated before. So much to a point that I am actually writing a comment of how disorganized and rude they were. I added an additional day to my rental, the man on the phone said ok that sounds good We will see you at 8pm the next day. I then tried using my same card for another purchase when I came to find they took 500 + out of my card for 1 additional day. I spent from... Read more

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  • From mobile
  • Hertz
  • Jul 16
  • by anonymous
  • #666914

I called the billing department because I had a question about a pending charge , and the location I rented from was less than helpful , could not answer the question .Senior billing analyst Ed agent 7843 over talked me and wasn't even answering my question . When I asked to speak with someone else he told me there was no one else I could speak with. Add comment

  • Jul 16
  • Rentals
  • Shreveport, Louisiana
  • Hertz Rental Car Fuel Options
  • 12
  • REVIEW RATING 4/5

Rented a car through Hertz at the Shreveport, LA Airport. I didn't elect the pre-purchase of fuel. I opted for an e-receipt so I didn't know they charged for fuel purchase option until my return flight landed and I received the receipt. I call customer service and was told that was their new policy, "CHARGE FOR FUEL BASED ON MILEAGE." They said their new policy was also, "not to refund money... Read more

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  • Jul 15
  • Rentals
  • Mesa, Arizona
  • Hertz Car Rental
  • 12
  • REVIEW RATING 3/5

They charged me $338.00 for a one day rental. A Toyota Yaris. This was at the Scottsdale AZ store. Full tank upon return, no damage to vehicle or anything like that. I spoke with a female, Shawn (spelling?), who said she would remove the options that were billed to me since I never asked for them. Not only did she not do that, that office tacked on an extra $70.00 the following day. I DONT EVEN... Read more

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  • From mobile
  • Hertz
  • Jul 10
  • by anonymous
  • #664043

Was rented a car with a broken windshield. Asked to wait until it's fixed. Gave us another car and said would charge 30.00 say however charged over 42.00 dud not enter into pc so no record of transaction and then hertz billed us a 2nd time and they have to investigate before we get a response. Don't go to hertz in clifton heights pa. Very bad customer service with Iasha. Add comment

  • From mobile
  • Hertz
  • Jul 10
  • by anonymous
  • #663651

Had reservation, no car available, no notice was given to me, was sent to another location and they were either closed or out of business (phone number listed was no longer in service) I emailed Hertz multiple times of my issues and no one from company has even responded. Horrible customer service. Add comment

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