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  • Customers like
    • Cleanliness of vehicle2
    • Sales fellow-tyler1
    • Pathetic1
  • Customers don't like
    • Customer service7
    • Bad customer service4
    • Incorrect bill3

  • 5 hours ago
  • Rentals
  • Santa Cruz, Madeira, Santa Cruz, Madeira
  • Bad Customer Service
  • 4

Hertz, Funchal (FNC) Airport desk. After checking my voucher the counter staff said "We can offer you an upgrade". I replied that was kind of them and checked that it would be complimentary. Not, complimentary but only a very small additional charge I was assured. 'Smelling' something that may not be what it seemed I persisted in asking just how much 'very small' was. 25 euros per day I... Read more

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  • Jun 19
  • Rentals
  • New Braunfels, Texas
  • Hertz Multi-Month
  • 14
  • REVIEW RATING 4/5

I am a Gold member. I entered into a Multi Month contract in January 2015. They send multi month emails to you to give them the mileage. I received one and turned in the mileage. A few days later I received a phone call telling me it was time for an oil change. I could either have it for. And get reimbursed or swap out vehicles. With the hours I was working, it was not something you could do. So... Read more

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  • Jun 18
  • Rentals
  • Vancouver, Washington
  • Car Rental
  • 8
  • REVIEW RATING 4/5

I rented a car from Hertz at the Portland, Oregon airport via Priceline. BIG mistake. I arrived at midday Wednesday, to find none of the kiosks working and a long line. I spent an hour in line. Only 2 staff were working and both seemed to chit-chat with every customer oblivious to the line. The nearby counters of AVIS, Enterprise, etceteras were more fully-staffed and had no meaningful wait... Read more

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  • Jun 18
  • Rentals
  • Barcelona, Catalonia
  • Car Rental
  • 8
  • REVIEW RATING 3/5

I had a rented car with pick up and return at the airport. As #1 Club member I expect a good service as I have been enjoying in my last Hertz rentals in Raleigh NC airport or Austin TX. However in Ireland seems they are in another company, when returning the car they told me that I was not allowed to return the car where I pick it up, I should go to another place. When you rent a car in the... Read more

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  • Jun 17
  • Rentals
  • Rental Car Insurance
  • 11
  • REVIEW RATING 4/5

My husband (who is disabled) and I traveled to Israel to see family and friends. After an exhausting flight full of delays and near missed connections we arrived in Israel exhausted. We found the Hertz kiosk (my husband fell and was assisted by several people) and the fellow managing the desk was very kind offering us water. I was quoted $373.00 for my two week vacation that I booked through... Read more

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  • Jun 16
  • Rentals
  • Fort Lauderdale, Florida
  • Car Rental
  • 7
  • REVIEW RATING 3/5

I booked a car for five days through hotwire.com i didnt realize hotwire charged me for the rental and the $195.00 charged by hertz was in ADDITION to the $429. charged by hotwire. I called hertz customer service and had the absolute worst customer service experience. the lady was rude from the first hello and it went downhill after. i asked to speak to a supervisor but she said they didnt have... Read more

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  • Jun 12
  • Rentals
  • Minneapolis, Minnesota
  • Car Rental
  • 12
  • REVIEW RATING 4/5

i dropped my rental return at minneapolis term 2, as soon as i got through TSA (5minutes) i realized i left my sunglasses in seat. i called the counter, the phone would not be answered, they let it ring for 20 -30 times then hung up, this went on for 1/2 hour( 10 calls) , i called main hertz number , they tried and could not get return manager on the phone just rung. then they said fill out form... Read more

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  • Jun 09
  • Rentals
  • Cornelius, North Carolina
  • Car Rental
  • 27
  • REVIEW RATING 4/5

Through Priceline, I rented a car at Hertz for two days. I paid with my Debit Card, as I've done before zillion times with many other rental companies. But on this occasion, Hertz not only deducted quickly the total value of the contract ($68), but it drafted out $200 from my bank account as a deposit. This took place on June 3. I returned back the vehicle on June 5, two hours before the... Read more

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  • Jun 08
  • Rentals
  • Saint Albert, Alberta
  • Car Rental
  • 15
  • REVIEW RATING 4/5

I was charged full day rate by hertz just for dropping car 30 minutes late for a full day rental. I was told when I rented the car that there is a grace period of 30 minutes. I have never experienced this kind of horrible service from any other car company. NEVER EVER RENT A CAR FROM HERTZ...They rip you left, right and center. I called Hertz and they said they cannot revert these charges and do... Read more

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  • Jun 04
  • Rentals
  • Bronx, New York
  • Rental Car Reservation
  • 16
  • REVIEW RATING 4/5

first of all, the customer service was poor, not professional, rude. did not even honored my reservation, said everyone does it but it doesn't matter. really? secondly, i got a car which was dirty, not even cleaned, no car wash. wow! i paid $155.44 for ONE day rental for this? lastly, when i dropped the car and i forgot to take out my gps, called them immediately but they said the car is here and... Read more

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