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It 2016 I was sold a fake dream by Hertz. Unfortunately there was a lack of communication in Hertz personal and eventually my car was reported stolen & I sufferd 2 yrs in State Prison. It's truly degrading to one day be as happy as a kid on his bday then pow your...
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1.0
#1147802
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1. I rented a Mercedes E class station wagon on the 1st Nov 2017 from Frankfurt Airport and returned the car at Stuttgart Airport on the 2nd Nov 2017 2. When we return the car, the reception told us that there are couple of very fine scratched marks (about 1cm to 1.5cm...
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#1143508
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I logged onto Hertz Rental and reserved a car WITH A GPS. I made a deposit of $69.99, and went the next day to pickup the car. IT DID NOT HAVE A GPS. I canceled the rental and walked out the door. Hertz billed my account for the full amount ($69.99) and refused a...
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1.0
I didn't like
  • Refund policy
  • Customer service
#1142585
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Hertz - BAD CUSTOMER SERVICE

Hertz
#1130818
Recently got into a car accident which has been nothing but inconvenient from the start hertz was nothing but rude and miss informed on every information they have given.
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Hertz - Engine died

Hertz
#1117566
1.0
Details
At 7pm my car died. Roadside assistance said they would be there within the hour. It is now 1am. I have been stranded in an insafe place.
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Additional Services
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Customer service
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Diversity of Products or Services
Insurance Quality
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Value for money
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Poor Customer service at Hertz West John St. Hicksville NY

Hertz
#1108045
2.5
Details
I called to complain about my charges at Hertz Hicksville.NY. Emily was rude,unprofessional, unrespectful and without any manners. She make it sound that I was so cheap complaining for a $20 extra charge. I agree that Hertz should train and screen their employees especially the ones handling the customers.
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Hertz - Expired tag

Hertz
#1093096
I rent the car since tuesday and saturday night noticed that they give me a car with expired tag. How this could be possible?
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I wanted to make an international travel on 24th (After Thanksgiving) from Washington DC airport. I am from Delaware and called up the customer service number and booked the reservation almost 2 days before: #H4932901955. I have an infant, so I need a child seat too....
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1.0
#1137993
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Hertz car rental causes accident, all witnesses and police report indicates this. Six weeks later, Esis still cannot let anyone know if the driver of the accident causing rental is listed on the Insurance policy. I can't figure out how they can not know this...
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1.0
I didn't like
  • Lack of communication
#1130765
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Me and my wife pride ourselves on treating others with respect and more importantly doing what is right. We recently rented a car in July 2017 with Hertz in Fredericksburg, VA in which the Hertz representative was courteous and kind. When we returned from New York city...
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h.kitchener
h.kitchener

Did you dispute the claim with your insurance carrier? Tell them it is a fraudulent claim. This is for your own good, as your rates may go up as a result of that claim. This ...

1.8
I didn't like
  • Making false insurance claims and lying to consumers
#1129008
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I sitting by the Hertz at Buffalo Airport waiting for a car that was reserved and paid for. I’m told they not only do not have that car, but they also don’t have any upgrade cars. From 4am on the west coast to (10pm) Buffalo, smooth as silk. Of course that all ended at...
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1.0
#1127310
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We rented a Hertz rental car at Seattle Tacoma Airport after a long flight. We prepaid for the car (about $389) for ten days. We stated that we did not/not need damage insurance because our personal car insurance provided coverage. The woman requested our signature on...
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Anonymous
Don Timperon

We have received no response from Hertz. Part of the problem is the electronic signing pad. My electronic signature is now on Hertz's server and they could apply it to ANY d...

1.4
#1125346
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Hurricane Harvey flooded our rental car, which we had about a month. It flooded up to the bottom of the seats inside and up to the windows outside the car. I crawled out through the window. I had it towed back to the hotel we have been staying at. We called, let them...
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1.9
#1122163
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My issues began with the charges I incurred when returning my rented vehicle. I called to extend my vehicle ONE DAY and drop it in Midland TX instead of Dallas TX. When I initially called Hertz Rental Extensions at ~ 6:30 PM on 10/11 I was given a rental return...
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#1120565
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