It 2016 I was sold a fake dream by Hertz. Unfortunately there was a lack of communication in Hertz personal and eventually my car was reported stolen & I sufferd 2 yrs in State Prison. It's truly degrading to one day be as happy as a kid on his bday then pow your...Read more
1. I rented a Mercedes E class station wagon on the 1st Nov 2017 from Frankfurt Airport and returned the car at Stuttgart Airport on the 2nd Nov 2017 2. When we return the car, the reception told us that there are couple of very fine scratched marks (about 1cm to 1.5cm...Read more
I logged onto Hertz Rental and reserved a car WITH A GPS. I made a deposit of $69.99, and went the next day to pickup the car. IT DID NOT HAVE A GPS. I canceled the rental and walked out the door. Hertz billed my account for the full amount ($69.99) and refused a...Read more
I didn't like
- Refund policy
- Customer service
Hertz - BAD CUSTOMER SERVICE
Recently got into a car accident which has been nothing but inconvenient from the start hertz was nothing but rude and miss informed on every information they have given.
Hertz - Engine died
At 7pm my car died. Roadside assistance said they would be there within the hour. It is now 1am. I have been stranded in an insafe place.
Poor Customer service at Hertz West John St. Hicksville NY
I called to complain about my charges at Hertz Hicksville.NY. Emily was rude,unprofessional, unrespectful and without any manners. She make it sound that I was so cheap complaining for a $20 extra charge. I agree that Hertz should train and screen their employees especially the ones handling the customers.
Hertz - Expired tag
I rent the car since tuesday and saturday night noticed that they give me a car with expired tag. How this could be possible?
I wanted to make an international travel on 24th (After Thanksgiving) from Washington DC airport. I am from Delaware and called up the customer service number and booked the reservation almost 2 days before: #H4932901955. I have an infant, so I need a child seat too....Read more
Hertz car rental causes accident, all witnesses and police report indicates this. Six weeks later, Esis still cannot let anyone know if the driver of the accident causing rental is listed on the Insurance policy. I can't figure out how they can not know this...Read more
Me and my wife pride ourselves on treating others with respect and more importantly doing what is right. We recently rented a car in July 2017 with Hertz in Fredericksburg, VA in which the Hertz representative was courteous and kind. When we returned from New York city...Read more
I sitting by the Hertz at Buffalo Airport waiting for a car that was reserved and paid for. I’m told they not only do not have that car, but they also don’t have any upgrade cars. From 4am on the west coast to (10pm) Buffalo, smooth as silk. Of course that all ended at...Read more
We rented a Hertz rental car at Seattle Tacoma Airport after a long flight. We prepaid for the car (about $389) for ten days. We stated that we did not/not need damage insurance because our personal car insurance provided coverage. The woman requested our signature on...Read more
Hurricane Harvey flooded our rental car, which we had about a month. It flooded up to the bottom of the seats inside and up to the windows outside the car. I crawled out through the window. I had it towed back to the hotel we have been staying at. We called, let them...Read more
My issues began with the charges I incurred when returning my rented vehicle. I called to extend my vehicle ONE DAY and drop it in Midland TX instead of Dallas TX. When I initially called Hertz Rental Extensions at ~ 6:30 PM on 10/11 I was given a rental return...Read more
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