On the 16th September I flew into Gatwick and had hired a car reservation no: H36411798D9 for the day to attend an 80th Birthday in Peterborough. I arrived to pick up my car at 10.24. I was left waiting in a *** until 12.00 where the manager announced to a full waiting...Read more
I didn't like
- Can i give no stars for reliability
- Being deliberately lied to
- Customer service phone options
Had the worst customer service from Blanca Segovia at the oceanside location. I waiting over 2 weeks for an email of my receipt. I was put on hold for over 2 hours all together to request that email, hung up on multiple time and all because she didn't fully explain to...Read more
Today we were scheduled to pick up our rental at 10am and we were done with paperwork at 9:50. We have a long drive home 13 hours! So we wanted to be on schedule especially with 2 young kids! We didn't get our car until 11 because they said "it was getting cleaned"! As...Read more
Hertz - Engine died
At 7pm my car died. Roadside assistance said they would be there within the hour. It is now 1am. I have been stranded in an insafe place.
Poor Customer service at Hertz West John St. Hicksville NY
I called to complain about my charges at Hertz Hicksville.NY. Emily was rude,unprofessional, unrespectful and without any manners. She make it sound that I was so cheap complaining for a $20 extra charge. I agree that Hertz should train and screen their employees especially the ones handling the customers.
Hertz - Expired tag
I rent the car since tuesday and saturday night noticed that they give me a car with expired tag. How this could be possible?
Hertz rip off
Another car hit us. Hertz did not dispute the report and then charged us 5 times the amount for repairs....MAJOR RIP OFF AND PREDATORY PRACTICES.
Hertz - Hidden rental charges
Do not trust hertz price quotes! I rented a car from Hertz for pick up at a franchise in Ireland. To my surprise, he bill I received turned out to be more than the agreed upon price. When I spoke with a Hertz representative I discovered that the franchisee is free to...Read more
I didn't like
- Customer service
Never Again Hertz. We arrived at the FLL Hertz location on 8-11-17. We had made a reservation for a mid-sized car months in advance. When we got to the garage we could not find any vehicles in the area where they were supposed to be. There was a lady (a very patient...Read more
On 9/12/17 at Hertz located at the Denver international Airport, my wife arrived at 1100 a.m to pick up her rental car. The transaction had been done through our AAA account, Pickup: Date: Tue, Sep 12, 2017 11:00 AM Location: DENVER INTL AP (DEN - In Terminal) Phone:...Read more
Complaint against an employee at Hertz, Frankfurt am Main, Airport Hertz Employee Name: DA COSTAL Date: 9/10/2017 Earlier today, September 10, at 3:00pm, we returned our rental car to the garage at FRA Airport. There was a lot of construction going on at the airport...Read more
We rented a car in Tenerife from 09/02-2017 to 9/08/2017 they charged us 339.98 Euros. We were in Tenerife last year and we rented a car through an other company and it was a lot cheaper. After not sleeping all night the next day we went back and now from 09/03-to...Read more
I don't know about the rest of the country but don't, I repeat DON'T, use Hertz at Oakland International Airport. Use another company. Use Uber. Use Lyft. Take a taxi. Walk. Anything but Hertz!!! We picked up our rental around 9am on a Friday. The gentleman who checked...Read more
Hertz Montenegro charges
I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance. After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper. Pls take a look on photo enclosed. I have more than 15 yrs experience...Read more
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