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On the 16th September I flew into Gatwick and had hired a car reservation no: H36411798D9 for the day to attend an 80th Birthday in Peterborough. I arrived to pick up my car at 10.24. I was left waiting in a *** until 12.00 where the manager announced to a full waiting...
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2.4
Horley, England
I didn't like
  • Can i give no stars for reliability
  • Being deliberately lied to
  • Have no sense of responsibility or care to their customers
#1115925
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Had the worst customer service from Blanca Segovia at the oceanside location. I waiting over 2 weeks for an email of my receipt. I was put on hold for over 2 hours all together to request that email, hung up on multiple time and all because she didn't fully explain to...
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1.8
#1114860
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Today we were scheduled to pick up our rental at 10am and we were done with paperwork at 9:50. We have a long drive home 13 hours! So we wanted to be on schedule especially with 2 young kids! We didn't get our car until 11 because they said "it was getting cleaned"! As...
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1.0
#1112839
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Poor Customer service at Hertz West John St. Hicksville NY

Hertz
#1108045
2.5
Details
I called to complain about my charges at Hertz Hicksville.NY. Emily was rude,unprofessional, unrespectful and without any manners. She make it sound that I was so cheap complaining for a $20 extra charge. I agree that Hertz should train and screen their employees especially the ones handling the customers.
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Hertz - Expired tag

Hertz
#1093096
I rent the car since tuesday and saturday night noticed that they give me a car with expired tag. How this could be possible?
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Hertz rip off

Hertz
#1079824
1.0
Details
Another car hit us. Hertz did not dispute the report and then charged us 5 times the amount for repairs....MAJOR RIP OFF AND PREDATORY PRACTICES.
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Hertz - Rude employees

Hertz
#1073480
This is one of the worst customer service I have ever deal with . Those people are crazily rude. Never ever deal with them again . Impolite employees
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Do not trust hertz price quotes! I rented a car from Hertz for pick up at a franchise in Ireland. To my surprise, he bill I received turned out to be more than the agreed upon price. When I spoke with a Hertz representative I discovered that the franchisee is free to...
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2.3
I didn't like
  • Customer service
#1110875
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Never Again Hertz. We arrived at the FLL Hertz location on 8-11-17. We had made a reservation for a mid-sized car months in advance. When we got to the garage we could not find any vehicles in the area where they were supposed to be. There was a lady (a very patient...
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1.0
I didn't like
  • Stay away from hertz
#1101298
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On 9/12/17 at Hertz located at the Denver international Airport, my wife arrived at 1100 a.m to pick up her rental car. The transaction had been done through our AAA account, Pickup: Date: Tue, Sep 12, 2017 11:00 AM Location: DENVER INTL AP (DEN - In Terminal) Phone:...
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1.0
I didn't like
  • Customer service
#1099779
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Complaint against an employee at Hertz, Frankfurt am Main, Airport Hertz Employee Name: DA COSTAL Date: 9/10/2017 Earlier today, September 10, at 3:00pm, we returned our rental car to the garage at FRA Airport. There was a lot of construction going on at the airport...
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1.0
#1098900
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We rented a car in Tenerife from 09/02-2017 to 9/08/2017 they charged us 339.98 Euros. We were in Tenerife last year and we rented a car through an other company and it was a lot cheaper. After not sleeping all night the next day we went back and now from 09/03-to...
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1.6
#1096053
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I don't know about the rest of the country but don't, I repeat DON'T, use Hertz at Oakland International Airport. Use another company. Use Uber. Use Lyft. Take a taxi. Walk. Anything but Hertz!!! We picked up our rental around 9am on a Friday. The gentleman who checked...
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#1095667
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Hertz Montenegro charges
I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance. After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper. Pls take a look on photo enclosed. I have more than 15 yrs experience...
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1.7
#1094895
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