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1.6 Based on 148 reviews
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  • Customers like
    • At the moment not much 4
    • Cleanliness of vehicle 4
    • Pathetic 4
  • Customers don't like
    • Customer service 12
    • Overcharged 7
    • Bad customer service 6

Hertz, I will never rent for you ever again. On September 15 I reserved a car at your Mt. Vernon location. I went to the location, and was forced to wait an hour and half, the reasons why are first your computer system went down, that part i understand, your manager being off site for a hour I cannot understand, since all your hard copy rental agreements are stored in a safe, that only he has access to. Once Andre finally returned back on... Read more

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$83 charged for extra days, which Hertz failed to explain
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Complain in details below 1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car. 2.Rented period was from 09/02 9:25 am to 09/05 09:25. This is total 3 days. However I returned the car on 09/04 at 18:45 PM. Means 15 hours early. 3.I took LIABILITY INS. SUPPLEMENT + UNINSURED MOTORIST PROTECTION. For 3 days it was total $62.82($41.85+$20.97) 4. LICENSE & TAX REIMBURSEMENT + Tax = $16.50 for 3 days... Read more

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Hertz is untrustworthy company not rent car they took my money They gave u wrong information to took your money My advice to anyone to don't use hertz in any county

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Just dropped my rental off at Midway airport, Chicago. The agent walked around car to inspect for damage, none to be found. Then started inspecting windshield, and to circle little scatches. The car has 40,000 mls on it. I asked if she was kidding, and her response was, " guess you should of purchased the insurance." So I guess if you don't purchase the insurance from them, they'll claim that every cosmetic thing on a 40,000 car is your fault.... Read more

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They lied about the fees they charge, misled and essentially stole money. I ASKED if an additional driver would cost more- I was told no but guess what? They added an additional $100 to my bill. When I asked about it they told me it was my problem I didn't read the paperwork. What in the *** did I ASK the agent for???????? I asked them..........so to me that is a lie. Why would I read to see about fees when I was told there was none. Now my... Read more

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HERTZ IS A LYING BOGUS COMPANY. DO NOT RENTAL FROM THEM. THEY PUT $800 RENTAL FEE ON YOUR CREDIT CARD WHEN YOU ONLY OWE THEM OVER $100 FOR THREE DAY RENTAL. DO NOT, I REPEAT DO NOT USE THEM. THE PERSON AT THE COUNTER DID NOT EVEN SPEAK ENGLISH. WE HAD TO ASK FOR THE MANAGER AND THEN THEY GAVE A SMALL CAR WHEN WE ASKED FOR FULL SIZE CAR. I GUESS THEY THINK WE ALL ARE *** BUT WE ARE NOT. PLEASE DO NOT RENT FROM THEM GO AND TRY A CAR RENTAL PLACE... Read more

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Here is the entire subject below (my vehicle comparison screen shot would not show the actual vehicle when I pasted the email chains). After our last email we never heard back from the Manager.....Also, even though we questioned the Florida toll booths to see if we needed extra coverage the grumpy lying agent told us we would be covered and would not have to worry. Our next monthly credit card bill showed a charge of $26 for a toll violation.... Read more

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A WORD OF WARNING! Now we all know this outfit? Don't we? https://www.facebook.com/hertz/ Well. they just took on the 28th of August, £42.00 from my bank account for the car hire that I had with them on the 5th of August! Now I drove the car from Fishguard to Bath and we stayed there for the night before travelling on to Birmingham Airport on the 6th of August. I returned the car at the Airport within the time allotted with a full tank of fuel,... Read more

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I will never again use this and will make sure to always tell anyone how horrible this experience has and still is. Made a reservation online went to pick up the rental and had to wait 45 minutes before they even had a vehicle. Start the check out process and ran into multiple problems. Decided that it was not even worth the hassle and declined even getting the car. I have been fighting with the company for a month now and still have not... Read more

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I rented a car from Hertz told their employee that I did NOT want to buy their insurance coverage and would use my own insurance if needed. Guess what - when I returned the car I was charged MORE THAN DOUNLE the actual rental price & was told that this was for extra insurance coverage. Their employee was extremely rude and tried to say it was my fault. Apparently Hertz employees have no knowledge of how to retain possible repeat customers. ... Read more

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