Latest review first
We rented a car July 27 with paint chips on the front bumper. They told us that was all they had so we took it. Sunday, July 29, it rained and more paint started chipping. We took the rental back to make them aware and now they want to file an insurance claim and blame...Read more
1. The office is inside a Mini dealership, without any signalling outside. Also, the directions at the link they provide in the confirmation email do not match exactly the rental site. 2. The representatives who received me at pickup were extremely disrespectful after...Read more
This was sent to a supervisor at Hertz DIA after the corporate office in Orlando couldn't get a response either and gave me a supervisors email address. After exhausting all efforts through the normal channels of "Lost & Found" *** at DIA I've had to resort to...Read more
I didn't like
- Lack of response to a customer service issue
Hertz in Boston, Massachusetts - No rental cars!!!
We arrived in Boston at 12 am on July 24. We were told by the kiosk attendant that our car size selection would be in the garage. We went to the garage to find a long line of people waiting and NO CARS!! The lot attendant told us there was nothing they could do that they were short staffed. We made reservations well in advance. We will never use Hertz again and suggest they get it together and quit falsely telling customers that their cars are ready when clearly they have none available.
My family rented this car from Hertz in Florence and returned it with a full gas tank in Rome. Anyone who has ever tried to fill a car in Rome will appreciate how hard that is to do. It went back in pristine condition. Hertz charged our credit card €300 in damages and...Read more
Hertz - Robbery by this company
Hertz is holding my deposit for over 3 months over what they claim as 'outstanding fuel charges' though it does not state in the contract. Basically robbery by the company!!
Hertz in Chicago, Illinois - Very rude people i think only in the black neighborhoods
Cll hertz was on hold 27 min only to hang up and Cll back for someone to say we are busy and we will Cll you back left name and number no one still Cll back
I called customer care at 2:30 today to ask about my one-day rental for 07/20/18. I have a coupon book that gives you one day free if you rent for a weekend or weekday. Icalled back to extend my reservations for a full weekend. The rep told me I had to rent...Read more
Made a reservation with Priceline for a 4 day rental which a total was given 249+ dollars without the 11 dollar a day for insurance. Got to Hertz in Hoffman Estates, IL and the lady at the desk stated in order to rent a car with a debit card, needed 2 photo ids, a...Read more
We had no headlights, when we discovered this we were 150 miles away. Our schedule didn't permit us to return the car until 5 days later. Costing us over 4 hours of driving plus fuel, and basically a wasted day. I'm supposably a Gold Member for whatever that's worth....Read more
I didn't like
- 250 miles to return
- Humiliating exerience
- 75 credit bs
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