Hertz
Reviews and Complaints
Hertz Montenegro charges
I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance. After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper.
Pls take a look on photo enclosed. I have more than 15 yrs experience for renting cars from dozen of companies, and same "scratches" have all rent cars and I'm never be asked or charged for that "scratch". I contact with Hertz on twitter account, and HelpDesk from May to August, 3 months reply me that they have no response from Montenegro partner.
Finally today Hertz reply me that I was charged right, but no document, no names of contact person who responsible for making decision. I think this is personal mistake of Hertz stuff, both in counter desk, and HelpDesk.
Preferred solution: Full refund
Hertz is awful
Hertz should be ashamed of itself. I prepaid online to rent a car from the Philadelphia airport.
It said to bring my itinerary. I called hertz Philly airport to ask about this nothing was and they told me where to park. I parked my car I was leaving there had to take 3 shuttles with my autistic son and luggage to get to hertz. Waited forever in line, even though there was the online cubicles and the hertz employee wouldn't let us use them.
Got to the front and was told in couldn't rent a car I wasnt from out of town. The website never said this. Only about itinerary which I asked about it. Nothing about being from out of town.
The manager treated us horrible saying I lied and didnt understand. When ask to be taken to my car they wouldn't even take me to my car. They left me and NY autistic son to walk on a highway to get back to my car. I was stranded and left without my money I prepaid.
I had to pay to get back to my car and find another car service which I did and was a *** of a lot nicer to us. Another service took me to my car because hertz left us stranded. The emotional and physical stress hertz caused me and my son is shameful. It then took me 4 tries to get my money back.
you should owe me interest. for the time I had to wait to get my money back and what I had to go through to get my money. and then the rep laughs at me through the phone when I say there needs to be a complaint about how we were treated. are you kidding your going to continue to laugh at the pain you caused me and my son.
Shameful. You lost mine, my families, my friends, my companies business.
SHADY Hidden Charges in Car Rental
Hertz is terrible!!!
- Bad customer service
- Bad service
- Can i give no stars for reliability
Preferred solution: Let the company propose a solution
So pissed from hertz rayan in Marlborough ma, worst deal wit
Finished with HERTZ forever - incompetent
- Customer service
Preferred solution: Full refund
Hertz rip off
Expired tag
HORRIBLE
Preferred solution: Have Kathryn Marinello call me. She is the CEO.
Hertz rental car
UNFAIR TO CUSTOMERS
Preferred solution: Full refund
Dissatisfied
THRIFTY CAR RENTAL RIGA AIRPORT
- Attitued of the staff
Preferred solution: Let the company propose a solution
Charged for ticket that I paid
Preferred solution: Full refund
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That's horrible what they put you through.
I still dont have my money back. Its ridiculus
They did not have the type of car I booked instead they made me pay additional amount for a more expensive rent or go for a cheaper one without a refund .
I was not happy the way they did their business and will not rent from Hertz again.