Anonymous
map-marker Pelham, New York

Poor service

Hertz, I will never rent for you ever again. On September 15 I reserved a car at your Mt. Vernon location. I went to the location, and was forced to wait an hour and half, the reasons why are first your computer system went down, that part i understand, your manager being off site for a hour I cannot understand, since all your hard copy rental agreements are stored in a safe, that only he has access to. Once Andre finally returned back on site, we started the rental process over. my credit card was initially charged $3844 instead of $344, which set off a fraud alert with my credit card company, which i needed to call them and fix. I was not offered any apologies and at that point I stated that you don't care about your customers all i got in return was just an excuse that Andre was in traffic and he hasn't had a chance to make it right, at that point, we were doing a walk around the car looking for any damage, my question is when did he plan to make it right????? Needless to say I was late for work. I called your customer service line and told Leslie of my ordeal, she assured me that the regional manager would contact me within 24 hour. Your manager never contacted me. So since I did not hear from anyone I will give my negative review here and on other sites to let others know, not to rent a vehicle from your location in Mt. Vernon, New York.
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Reason of review:
Poor customer service
Anonymous

Bait and switch

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It appears that Hertz does not have the cars available that are offered, but that doesn't stop them from charging you the higher amount for a lessor car. Since I do not travel often, and not a Gold Member, I feel as though Hertz feels they can take advantage of me as a consumer. This happened twice within a 3 month period at 2 different locations. Due to this, I feel it is company policy. In May, I reserved online and prepaid for a "premium" vehicle for travel to Pittsburgh. I was given a base Impala, with cloth interior, basic sound system (which no one knew how to use), no keyless ignition (you get the picture) and was told this was the "premium" vehicle I paid for. In July, I traveled to Ft Lauderdale, with the identical result. When I questioned the Hertz employee, she stated this was the "premium" vehicle. Once again I received a similar Impala. One time could be an accident, twice seems to be policy. Although I do travel often, when I have, I have always rented with Hertz. That will change.
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Reason of review:
Poor customer service
Anonymous
map-marker Fuquay Varina, North Carolina

Hertz - Nissan Car Rental Review from Fuquay Varina, North Carolina

Never again.. Hertz really disappointed me. I called several times as well as emailed them and didn't receive a single response. Finally I called and asked to speak to a 'Supervisor'.. What a waste of time. I explained that the car I received had no gas and was filthy..also I felt I had been overcharged. He basically said in a few words..'it sucks to be you lady'. No understanding. I asked for his name he said it was Michael and gave me his badge "#2294. Michael badge #2294.. U suck.. Horrible representation for Hertz. Because of you I will no longer use Hertz or recommend Hertz.
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Reason of review:
Bad quality
Anonymous
map-marker Lawrenceville, Georgia

Hertz - Hyundai Car Rental Review from Lawrenceville, Georgia

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They are the worst!!. I rented a Hyundai Accent, I drove away and there was NO CRUISE CONTROL!. I CALLED A WSS INFORMED SOME PEOPLE DON'T LIKE CRUISE CONTROL!. HELLO, THEY DON'T HAVE TO USE IT!. BUT HAVE IT AVAILABLE TO THOSE THAT DO!!! The person I spoke with was dumb. Never again will I rent from Herrz!
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Pros:
  • Pathetic
  • Cleanliness of vehicle
Cons:
  • Awful customer service
Reason of review:
Not as described/ advertised
1 comment
Guest

Having no cruise control was very inconvenient!! Customer service told me "well not everyone likes cruise control", that doesn't even make sense, if they don't like it don't use it!!

Common sense .

I think Hertz buys the cheapest vehicles and then charges outrageous prices for the rental and insurance.

I would never recommend this rental company to anyone! Customer service was rude and not helpful at all.

the car was filthy, windows were so dirty it was hard to see.

Anonymous
map-marker Ashburn, Virginia

Didn't buy insurance so they made up damages

Just dropped my rental off at Midway airport, Chicago. The agent walked around car to inspect for damage, none to be found. Then started inspecting windshield, and to circle little scatches. The car has 40,000 mls on it. I asked if she was kidding, and her response was, " guess you should of purchased the insurance." So I guess if you don't purchase the insurance from them, they'll claim that every cosmetic thing on a 40,000 car is your fault. She asked if I noted tiny scatches on windshield. I said no, all car windshields have tiny scratches after 40,000 miles. So pissed, she was so rude, Danielle was her name. Can't wait to get bill from Hertz so I can rip them a new one. Been renting cars for 340 yrs, this has never happened, even if far away 3rd world countries. Unbelievable ! Bob P.
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Reason of review:
non existant damage claim
Anonymous
map-marker Saint Albans, Vermont

Hertz - Car Rental Booking Review from Saint Albans, Vermont

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After purchasing my rental on line for a total price of $207 I was told at the kiosk that there would be a deposit amount of $200 which by the eay is not stated in the contract....WHAT THATS CRAZY. So I canceled and they charged me $100 to cancel...oh and by the way the customer service has the attitude if " it sucks to be you"!!! Way to go customer service
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Reason of review:
Problems with payment
1 comment
Guest

Same thing happened to me. Got everything taken care of online.

Then when I got to the place of business to pick up the car, there was an additional charge of $200. (never stated on the online form) So when my credit card wasn't able to pick up the extra, well, there you go.

Misinformation? or what?

Zayquan Iat
map-marker Cairo, Al Qahirah

Hertz - Review in Rentals category from Cairo, Al Qahirah

Updated by user Sep 16, 2016

They gave you a wrong information to take your money. Take care when you deal with this company

Original review Sep 15, 2016
Hertz is untrustworthy company not rent car they took my money They gave u wrong information to took your money My advice to anyone to don't use hertz in any county
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Reason of review:
Poor customer service
Talaya Jsr
map-marker Kenner, Louisiana

SCAMMER/LIAR Run for this company!

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We bought a rentcar on Priceline for 200$ and when you arrived to the airport in New Orleans, Hertz gave us a bill for 468$ (We refused all the options except the last one for the fuel for 33$) so we ask her why there were this amount and the employee said "Don't worry you already paid 200$ you don't have anything to pay. I just need your card for the deposit." We just took the car and the last day the employee checked the car and gave us this same bill so we asked the same question and he said "Everything is ok you don't have to pay." 4 days later HERTS STOLE us 468$ on our account so we paid 668$ instead of 200$ for the car!Of course I contacted the President John Tague and the consumer services but nobody answer!
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Loss:
$468
Cons:
  • Scammer
  • Customer service
  • Liar
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Longford, England

Incorrectly charged.

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I was charged, (after I had left the drop off office) for a pre existing small dent. This small dent was clearly marked on my pick up damage sheet. No problem, I will simply email them another copy of that signed document confirming the per existence of that dent I thought. Nope, no response at all, I am still out of pocket for these funds. How does that make sense. I won't let it rest because something is wrong here, very wrong. Would someone from Hertz please contact me via email to discuss further glennbragg9@***.com thank you
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Loss:
$300
Pros:
  • Quality and price of vehicle
Cons:
  • No response
Reason of review:
No response to my requests to justify my claim

Preferred solution: Let the company propose a solution

Anonymous
map-marker Katy, Texas

Charged for extra insurance

I rented a car from Hertz told their employee that I did NOT want to buy their insurance coverage and would use my own insurance if needed. Guess what - when I returned the car I was charged MORE THAN DOUNLE the actual rental price & was told that this was for extra insurance coverage.

Their employee was extremely rude and tried to say it was my fault. Apparently Hertz employees have no knowledge of how to retain possible repeat customers. By the way, I have rented from Enterprise in the past.

Their daily rate was higher than Hertz, but they did not try to mislead me. I will NOT rent from Hertz ever again.

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Reason of review:
POOR customer service & overcharged
2 comments
Guest

I have just had a bad experience with Hertz in Porto ( Portugal) where they tried to charge me an unexpected 900 Euros for 2 weeks hire of an Opel Corsa. I refused. Ruined my planned holiday

Machele Imf

What does your rental agreement state in the way of insurance? You signed one and it should have listed the insurance or not. If, like many you just automatically signed it, then-------.

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Anonymous
map-marker Franklin, Tennessee

Hertz - Customer Care Review from Franklin, Tennessee

I will never again use this and will make sure to always tell anyone how horrible this experience has and still is. Made a reservation online went to pick up the rental and had to wait 45 minutes before they even had a vehicle. Start the check out process and ran into multiple problems. Decided that it was not even worth the hassle and declined even getting the car. I have been fighting with the company for a month now and still have not received my money back. When I asked to speak with a supervisor(which still has not happened) I was transferrd to a lady who at first said she was a supervisor(who was nothing but a lead agent) she hung up on me. Worse customer experience ever
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Reason of review:
Poor customer service
Anonymous
map-marker Harveys Lake, Pennsylvania

Hertz Car Rental Review

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Reservation was Givin two weeks ago to hertz in Stroudsburg pa went to pick up minivan and there was none available not happy with service had to go and try to get another minivan today will never use hertz again with any rental
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Reason of review:
Order processing issue
Anonymous
map-marker Carlsbad, California

Lied to and stolen from

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I pre-booked an economy car online with Hertz last October for four days. The total agreed price (including liability insurance to the country's limit) was $176. After returning the car I was charged an ADDITIONAL $405. When I disputed the charges with Hertz, their customer service rep and manager--who were extremely rude and unhelpful--informed me that I had consented to purchase additional theft and damage insurance and that the gas tank was not completely filled up. I specifically declined additional insurance at the counter in Berlin, where by the way, we waited in line for an HOUR to pick up a pre-booked, pre-paid car. When we returned the the car in Munich--there was no attendant to check the car in and verify that the fuel tank was full. We spent almost 30 minutes looking for an attendant so that we could properly check out--to no avail. Upon discovering that Hertz had overcharged me $405 I requested that they send proof of my agreement to purchase their exorbitant insurance plan. They were unable to do so and refused to help me in any other way. I disputed the charges with my credit card company, and Hertz was not able to produce evidence to verify that the $405 in insurance was an authorized and legitimate charge. After much hassle and inconvenience on my part, the overage was credited to my credit card account two months later. In June, 8 months after the original transaction, and 6 months after the fees were reversed, I received a notification from a collection agency that Hertz is attempting to collect $400. This is absolutely the worst experience I have ever had doing business with a company. From the ridiculous wait at the airport for our car, to the exorbitant and fraudulent insurance charges, to the lack of attendant upon check out, to the terrible customer service available via phone, to the hassle of disputing wrongful charges, and finally being sent to a collection agency without being contacted and with no effort to resolve the issue. I would advise others to be very wary of Hertz and their abhorrent business practices.
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Loss:
$400
Cons:
  • Dishonest business practices
Reason of review:
Problems with payment

Preferred solution: Full refund

Carnell Twv
map-marker Solon, Iowa

Review in Rentals category from Solon, Iowa

Our experience with Hertz was very disappointing. We chose to rent a Chevrolet Equinox for our family vacation. When we picked it our vehicle, it was a Hyundai Santa Fe that was filthy and stank. Dirty tissues in the door pockets and food/garage in the back seat pockets, and door handles, armrests, inside windows and steering wheel sticky and greasy. Seats were stained and dirty. We complained about the dirty car and they said they would trade it out along our route for our vacation, from Iowa to Gatlinburg, Tennessee. I personally cleaned the inside windows, steering wheel and door handles since they were dirty and sticky from the previous renter. I called the Hertz office where we rented it from at the Cedar Rapids Airport, when we were in Tennessee.... where no one came through on their word. Employees were rude on the phone and didn't care to help. The only one...."Linda" remotely seemed to care. Finally "Linda" at the Hertz office said she would give us half of the rental back to our credit card since they didn't swap out our car as promised. So we pushed through the rest of our trip with the dirty heap. When i dropped off the car today, it was another lie. The last $80 they didn't charge us (which was a cleaning charge) and gave me a coupon towards another rental. Why would I ever want to rent another vehicle from Hertz with such terrible service??? I compare it to going back to an abusive spouse whom only kicked in half your teeth....why not go back and have the other half kicked in? What a complete joke of a company.
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Reason of review:
Bad quality
Anonymous
map-marker Las Vegas, Nevada

Hertz Car Rental Review from Las Vegas, Nevada

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The worst car rental company ever...I booked my parents who are almost 70 yrs old. My mom paid the reservation with her credit card and my dad was the driver. Hertz did not want to give my parents the car rental since my dad did not have a credit card. Hertz did not even have any sympathy to just change the driver's name to my mom since they are married because other companies do so such as budget...and I know this because I had this situation with budget but budget was able to accommodate us since my husband and I were married they said. This was not the first that we had the worst time with hertz but after this incident that they did to my parents...I will never use Hertz ever again.
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Reason of review:
Poor customer service
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