Update added by user Sep 18, 2016
Thanks Hertz! I got my refund back. However I think courtesy and customer handling need to be improved in Hertz.
Original review posted by user Sep 17, 2016
Complain in details below
1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car.
2.Rented period was from 09/02 9:25 am to 09/05 09:25. This is total 3 days. However I returned the car on 09/04 at 18:45 PM. Means 15 hours early.
3.I took LIABILITY INS. SUPPLEMENT + UNINSURED MOTORIST PROTECTION. For 3 days it was total $62.82($41.85+$20.97)
4. LICENSE & TAX REIMBURSEMENT + Tax = $16.50 for 3 days
5. So I should have been charged finally $79.32 when I returned the car $62.82 + $16.50.
6. However I have been charged $162.32 finally. Means $83 extra. Reason given in my receipt that extra days.
But where is extra days. Instead of 09/05 I returned the car on 09/04 then how come it can be extra days.
7. Hertz center failed to explained me that why I have been charged extra. They are still saying extra days and abused me badly.
I am ready to provide receipt.
More Review Details
|Product or Service Quality|
|Value for money|
|Diversity of Products or Services|
|Discounts and Special Offers|
What I liked
What I disliked
- Poor customer service
- No such thing as a call back or any customer service whatsoever
- Awful customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund of $83 + compensation + Apologies from Hertz center. I was charged extra but no one helped me promptly. I never had bad experience from Enterprize.
- Monetary loss:
- Product or service
- Hertz Sentra Car Rental Sentra 1 8 7Klg107
- Hertz Nissan Car Rental
- Review category
Author wants to be contacted by the company. Learn more ›
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