San Jose, California
100% full Resolved

Update by user Sep 18, 2016

Thanks Hertz! I got my refund back. However I think courtesy and customer handling need to be improved in Hertz.

Original review posted by user Sep 17, 2016

Complain in details below

1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car.

2.Rented period was from 09/02 9:25 am to 09/05 09:25. This is total 3 days. However I returned the car on 09/04 at 18:45 PM. Means 15 hours early.

3.I took LIABILITY INS. SUPPLEMENT + UNINSURED MOTORIST PROTECTION. For 3 days it was total $62.82($41.85+$20.97)

4. LICENSE & TAX REIMBURSEMENT + Tax = $16.50 for 3 days

5. So I should have been charged finally $79.32 when I returned the car $62.82 + $16.50.

6. However I have been charged $162.32 finally. Means $83 extra. Reason given in my receipt that extra days.

But where is extra days. Instead of 09/05 I returned the car on 09/04 then how come it can be extra days.

7. Hertz center failed to explained me that why I have been charged extra. They are still saying extra days and abused me badly.

I am ready to provide receipt.

Review about: Hertz Sentra Car Rental Sentra 1 8 7Klg107.

I didn't like: Poor customer service, No such thing as a call back or any customer service whatsoever, Awful customer service, Attitude.

Review #920691 is a subjective opinion of a user.

Product or Service Quality
Additional Services
Billing Practices
Insurance Quality
Value for money
Additional Fees
Price Affordability
Diversity of Products or Services
Customer service
Discounts and Special Offers
PRODUCT OR SERVICE Hertz Nissan Car Rental
Reason of Review / Monetary Loss Poor customer service / $83
Preferred solution Full refund of $83 + compensation + Apologies from Hertz center. I was charged extra but no one helped me promptly. I never had bad experience from Enterprize.

Had an Experience with Hertz?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like