Gail S Byh
map-marker Sandwich, Massachusetts

Hertz rental hit my car

Car hit in august 2023 No one from hertz will get back to my insurance company to give me a car rental while my car is getting fixed. I have a hertz claim number but no one assigned to it since it happened.
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Phillip S Uwh
map-marker Washington, District Of Columbia

Getting message driver's license already in use

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You hung up on me! I called Hertz from England. Filipino lady answered the phone. She said I had to call loyalty department. She said she couldnt transfer the call. She gave me a phone number. It was the same one I dialed to talk to her.
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User's recommendation: Employ humans that speak English

Arturo M Qja

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Verified Reviewer
| map-marker Irvine, California

Manager yelled and insulted

Buy a vehicle. They said the car didn't have any clashes. Take the car to the mechanic. He realized the car had been collided. He showed me the parts that were defective and badly painted. I went back to the office to make the claim. When I showed the manager the damage. He said that was not his problem. I told him I was cheated. And he yells at me if you didn't like the car just like it is. i had to get out. that he had nothing to do to help me. It was a really bad time at the front of everybody inside the office. In katy . His name is KEVIN BAKER. Manager.
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Pros:
  • Stock

Preferred solution: Price reduction

User's recommendation: I’ll never get back

James H Izf

Locked out of account

No one never answered call customer service is a joke all they do is refer you to website they want let you speak to anyone
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Preferred solution: Just to talk to someone about my issue with being locked out of my gold by member account

User's recommendation: Don’t even try no one will answer

Matthew K Jwz

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Verified Reviewer
| map-marker Windsor Locks, Connecticut

Bunch of amateurs

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Terrible, hidden additional fees, agents make decisions to add LDW on their own. The worst experience Ive had with the rental company. Never again
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Loss:
$252
Pros:
  • Cheap

Preferred solution: Full refund

User's recommendation: Don’t rent there

Anonymous
map-marker Daytona Beach, Florida

Couldn’t extend my rental

I was required to bring my car in to any Hertz as they wouldnt allow me to extend my rental from Friday to Tuesday after I have had this car over 3 weeks. The closest location to take it to without wasting an hour drive was the Miami Airport.

Hertz has the RUDEST staff at the Miami Airport location. Having and kind of Gold status rental means NOTHING to these folks. I am Five Star at some Hertz locations and Presidents Circle at other airport locations. I picked up this car at the Fort Lauderdale Airport but because the high mileage old Dodge Journey required maintenance they would not let me extend on line and insisted I bring it in.

I wasted My time taking it in to be treated so rudely. The Miami Airport had no Five Star cars for rent and I have to get the bottom of the barrel to Select from and rather than reward my loyalty they gave me the choice of less than what I had previously. I am here for work and needed a bigger car. The ride counter clerk told me to just go back and get the car they required me to bring back in.

So I went back to get it and it had already been taken away as this process had already taken so long! I have been renting exclusively for work with Hertz the last 25 years but I believe Miami Airport Hertz has turned me against Hertz. Time to try and use other rental car companies.

Their fleet is high mileage as I have discovered the last year. Customer Service is so poor in Miami that I recommend renting elsewhere.

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User's recommendation: Try any other car rental agency Hertz is too Rude.

Berthin V

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Verified Reviewer

Do not rent list

Good afternoon I will like to resolve any issues with hertz even I know I don't have fault to the issues my phone number is 617504**** I'm a gold member please call me to resolve the issue thank you in advance
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Preferred solution: Resolve a issues with my gold membership

Kayan Bto

No car for my accepted and confirmed reservation

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Customer service agent at this location could not care less that they dont have a car for me. They shrugged their shoulders and I guess thats it.
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Preferred solution: Full refund

User's recommendation: Don’t reserve with hertz

Robert C Esm

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Verified Reviewer
| map-marker Romulus, Michigan

Over charges

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Hertz - Over charges
Theyve charged me $500 for a $175 rental and theyre all pending charges but I cant reach anyone at Hertz hertz
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Loss:
$500
Cons:
  • Cannot reach an agent

Preferred solution: Price reduction

Ervin M Qkz

Return my deposit back.

I gave you all $500.00 deposit the day I rented the car. I returned the car on the 4 of October. Im still trying to get my money back.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Make sure you ask how long it will take to get your deposit back.

Anonymous
map-marker Selden, New York

Because I haven't received my money

Because they can't send my money back to my card. It's been three weeks now and I haven't seen my money back.
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Anonymous
map-marker Melbourne, Florida

Overcharge on fuel I had 3/4 tank Looks they charged me for empty tank 11 gallons

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Havent heard from them I think they just dont care I am only one customer to them Next time I look for another couple
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User's recommendation: Use another rental company plenty of them

Erin T Eyc

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Verified Reviewer

Falsely Charged

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Updated by user Jun 21, 2023

If my issue is resolved and my money is refunded I may use them again but if my issue is not resolved I most definitely will not use them again and I will continue to advise others to not use them as well

Original review Jun 20, 2023
If I could give zero stars I would! I rented a vehicle from Hertz in Nashville TN and turned it in at the Bishop Airport Hertz in Flint MI.

When I dropped the car off nothing was wrong with it no smell nor was it dirty. A few days later I noticed that Hertz had charged me over $600 for a $200 rental. I called them to see why and they told me they charged me $400 for a cleaning fee . I was totally confused as to why would I be charged a cleaning fee when the car wasn't dirty, (I did have my grandchildren with me but they didn't make a mess at all, they were pretty much sleep the whole ride.) The representative told me that in their notes it said the car had a strong odor, now I'm really confused!!

I said what strong odor??? I don't smoke and me and my grandkids don't stink so what odor?? I talked to a few different representatives no one could tell me what kind of odor it was. When I dropped the car off it didn't have any type of odor.

I really hate I rented a car from these people, its like they can just take your money and say *** you!! I am a hard working mother & grandmother it's just hurtful for a company to take your money for nothing and there's nothing you can do about it. I rent cars all the time and never have I experienced this. Everyone I talk to at Hertz keep saying the charges are valid and there's nothing they can do.

I really want to talk to the person that checked the car when I turned it in, I want to know what odor did he/she smell because there was no odor. Hertz need to have multiple people inspect vehicles when people turn them in to be sure because I'm really being charged for a false odor. I will never rent from these people again and I am informing others about my experience and advising them to not rent from them.

I am currently looking into legal help with this matter and sadly a law adviser informed me that Hertz has a history of over and falsely charging their customers and have a lawsuit against them for renting cars then reporting them stolen!!! Hertz or any car rental agency that has anything to do with Hertz will never get business from me, my family or friends ever again!!
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Loss:
$400
Cons:
  • Add false charges to your bill

Preferred solution: Full refund

User's recommendation: Don't Rent From Them!!

Martell G
map-marker New York, New York

Question about citation letter

Citation letter received for camera violation I need actual citation number and pin to view citation in question
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Loss:
$184

Preferred solution: Information verifying alleged citation

Anonymous
map-marker Perry, Florida

Customer service was quick to cancel and Did not want to help

Rented a vehicle in Phoenix airport. Getting email telling me that I had getting a different vehicle and told me that if I wanted to vehicle I could go to Scottsdale and get the one that I had ordered two weeks ago. The manager was very unhelpful the attendant was not very versed in English. I would on that never went again from Hertz. They just put ruin my trip.
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User's recommendation: Too many good Rentals out there I would not go to Hertz

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