filters
state:
Show
city:
Show
product:
Show
Show

Don't use HERTZ

I have been looking for long term rental and that took about 5 weeks till they manged to find me the car I Wanted. When I went to take the car they offered me i different car ,old and with double the price , and no one new what happened with my booking, and they couldn't do any thing for me ,the answer was that what we have for you.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1286104
Reply to reviews
Rented and prepaid for a car for 6 days from Hertz in and out of SF airport. Declined all insurance. Have rental coverage all inclusive policy with Amex for $25/rental up to 30 days. Picked up car. Nothing about insurance from agent. Returned car and Hertz charges me...
Read more
2.5
I liked
  • On location at airport
  • Fast service at airport
  • Selection of cars
#1277515
Reply to reviews
I rented a vehicle from Hertz at the Kalamazoo, MI airport location. After having the vehicle a day, I noticed the low tire pressure light on in the vehicle. No big deal, just fill with some air. Then after having the vehicle for a week, getting on the highway several...
Read more
1.8
I didn't like
  • Rude hateful remarks
#1275731
Reply to reviews
I can’t believe I haven’t been reached from someone from hertz about the car rental with my 84 year old mothers stolen credit card!!!, I have made several reviews about this situation and besides the stupid apology from Ellen G from customer service , by the way was...
Read more
Anonymous
Oafie

Why does your 84 year old mother have a stolen credit card ?

#1271961
Reply to reviews
Made a reservation prepaid. Went to pick it up, no car available. Not the fault of counter people, they said I can wait or call reservations. Called reservations, call quality was terrible, could hardly hear or understand them. Said I could cancel reservation and make...
Read more
1.8
#1270307
Reply to reviews
Hello, In the past month I have rented from hertz twice. Both times I have rented from the premium category. On the last rental I left my IPhone in the car. I did not have time to turn around or I would have missed my plane. I tried to call hertz SEATAC but I found out...
Read more
1.1
I liked
  • Being able to rent a benz
I didn't like
  • Being treated like they never want to do business with again
#1268399
Reply to reviews
Booked for car rental pickup at San Jose Airport and found out it was not the airport but some other place in the city of San Jose. Called to make the change and they said it would cost me $349 more to make the change. I said cancel and they did but charged me $50.00...
Read more
1.0
#1261642
Reply to reviews
Show

Hertz - Complaint

I made a reservation for a car and a pick up. Called put on hold for 10 minutes. Called back no answer. I had to get a ride to the Oaklawn office. Poor service. The car I was to get the plate was expired. The girl Sharon I talked to was very ruded.
2.6
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1255290
Reply to reviews
I received an apology from Ellen g, from hertz that was obviously automatic! She apologized for my rental of one of they’re cars ?????? I DID NOT rent a car !!! Which I explained in the message that a car was rented with my 84 year old mothers stolen credit card !!!!!!...
Read more
#1254836
Reply to reviews
Hertz - REALLY
I wrote to hertz about someone renting a car with my mothers stolen credit card , and got a stupid obviously automated apology from Ellen G from customer service, saying she was sorry I had a bad experience with my car rental!!!! She obviously did not read my message!...
Read more
Anonymous
Anonymous

I did not rent a car , they let a thief rent a car with a stolen credit card!! Bottom line !!!! But got a apology for renting a car ?????? They need to check some information ...

#1244751
Reply to reviews