filters
state:
Show
city:
Show
product:
Show

I logged onto Hertz Rental and reserved a car WITH A GPS. I made a deposit of $69.99, and went the next day to pickup the car. IT DID NOT HAVE A GPS. I canceled the rental and walked out the door. Hertz billed my account for the full amount ($69.99) and refused a...
Read more
1.0
I didn't like
  • Customer service
  • Refund policy
#1142585
Reply to reviews
I wanted to make an international travel on 24th (After Thanksgiving) from Washington DC airport. I am from Delaware and called up the customer service number and booked the reservation almost 2 days before: #H4932901955. I have an infant, so I need a child seat too....
Read more
1.0
#1137993
Reply to reviews
Hertz car rental causes accident, all witnesses and police report indicates this. Six weeks later, Esis still cannot let anyone know if the driver of the accident causing rental is listed on the Insurance policy. I can't figure out how they can not know this...
Read more
1.0
I didn't like
  • Lack of communication
#1130765
Reply to reviews

Hertz rip off

Hertz
#1079824
1.0
Details
Another car hit us. Hertz did not dispute the report and then charged us 5 times the amount for repairs....MAJOR RIP OFF AND PREDATORY PRACTICES.
Comment
Show
Location

Hertz - Rude employees

Hertz
#1073480
This is one of the worst customer service I have ever deal with . Those people are crazily rude. Never ever deal with them again . Impolite employees
Comment
Show

Hertz - Dissatisfied

Hertz
#1068618
1.0
Details
Hertz employees are rude, disrespectful,and insulting. They need a lesson in respect, customer service skills, people skills and professionalism. As a whole my experience was negative and I regret my decision to rent from hertz never again
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Hertz - Rental

Hertz
#1064419
1.0
Details
Worst people ever so gatto *** people need to be trained Joe to deal & talk to customers
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Me and my wife pride ourselves on treating others with respect and more importantly doing what is right. We recently rented a car in July 2017 with Hertz in Fredericksburg, VA in which the Hertz representative was courteous and kind. When we returned from New York city...
Read more
h.kitchener
h.kitchener

Did you dispute the claim with your insurance carrier? Tell them it is a fraudulent claim. This is for your own good, as your rates may go up as a result of that claim. This ...

1.8
I didn't like
  • Making false insurance claims and lying to consumers
#1129008
Reply to reviews

I sitting by the Hertz at Buffalo Airport waiting for a car that was reserved and paid for. I’m told they not only do not have that car, but they also don’t have any upgrade cars. From 4am on the west coast to (10pm) Buffalo, smooth as silk. Of course that all ended at...
Read more
1.0
#1127310
Reply to reviews
We rented a Hertz rental car at Seattle Tacoma Airport after a long flight. We prepaid for the car (about $389) for ten days. We stated that we did not/not need damage insurance because our personal car insurance provided coverage. The woman requested our signature on...
Read more
Anonymous
Don Timperon

We have received no response from Hertz. Part of the problem is the electronic signing pad. My electronic signature is now on Hertz's server and they could apply it to ANY d...

1.4
#1125346
Reply to reviews
Hurricane Harvey flooded our rental car, which we had about a month. It flooded up to the bottom of the seats inside and up to the windows outside the car. I crawled out through the window. I had it towed back to the hotel we have been staying at. We called, let them...
Read more
1.9
#1122163
Reply to reviews
My issues began with the charges I incurred when returning my rented vehicle. I called to extend my vehicle ONE DAY and drop it in Midland TX instead of Dallas TX. When I initially called Hertz Rental Extensions at ~ 6:30 PM on 10/11 I was given a rental return...
Read more
#1120565
Reply to reviews
The front desk rep tried to sell my husband an upgrade when we had already picked out and paid for our vehicle. Not that I blame him for doing this, but be considerate. It’s 9pm and I have 2 toddlers screaming and running around with poopy butts. What should have takes...
Read more
1.0
#1118561
Reply to reviews
On the 16th September I flew into Gatwick and had hired a car reservation no: H36411798D9 for the day to attend an 80th Birthday in Peterborough. I arrived to pick up my car at 10.24. I was left waiting in a *** until 12.00 where the manager announced to a full waiting...
Read more
2.4
Horley, England
I didn't like
  • Customer service phone options
  • Being deliberately lied to
  • Can i give no stars for reliability
#1115925
Reply to reviews