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I had a car rented for my daughter at Champaign CMI Airport. The rental counter closes at 9:30pm but no one was there at 9:25pm when she arrived.

I know this is cutting it close but I called them earlier in the week and they "assured" me someone would be there until the last flight arrives. This did not happen.

Hertz sucks

I had a car rented for my daughter at Champaign CMI Airport. The rental counter closes at 9:30pm but no one was there at 9:25pm when she arrived.

I know this is cutting it close but I called them earlier in the week and they "assured" me someone would be there until the last flight arrives. This did not happen.

Reason of review: Poor customer service.

Monetary Loss: $160.

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