Contact Hertz Customer Service
Hertz Phone Numbers and Emails
Toll-Free Number:
-
(800) 654-3131
Customer Service:
-
(800) 654-4174Change Return Location
-
(800) 704-4473Future Rental Assistance
-
(800) 654-3001Future Rental Assistance - International
Hertz Emails:
Hertz Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hertz Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hertz is 8006543131. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 49% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Hertz may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hertz Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hertz is 8006543131. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 49% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Hertz may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or customer id or account no.
People call Hertz mainly because of request for information, return/ replace, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Hertz is customerrelations@Hertz.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Hertz Customer Service?
Most Popular Number:
| Total calls: 2 993 | Issues resolved: 56 | Last call: Feb 7, 2026 |
Contact Information
Hertz Website:
Hertz Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Senior Vice President and Deputy General Counsel
225 Brae Boulevard,
Park Ridge, NJ 07656
Other Locations:
1930 Zaventem, Belgium
Fax: +322 726 4680
Via del Casale Cavallari n.204,
00156 Rome, Italia
Fax: +390 654 294 364
Aéroport de Findel, 1110 Findel,
Luxembourg,
Fax: +35 242 0351
Hertz Customer Service Reviews
I visited Hertz to use a birthday coupon because I was in a difficult situation and urgently needed a rental car. The representative who initially assisted me was new and still learning, and I want to make it clear that I had no issue with her.
However, another staff membersomeone Ive seen there many times beforeseemed to be having a bad day and the interaction was noticeably discouraging.
I had attempted to apply my birthday coupon online, but I mistakenly entered the wrong return date (two days instead of three). I fully acknowledge this was my error. However, the website did not indicate that the coupon would not apply due to the incorrect date. Many other companies, including Enterprise and even various food delivery sites, provide clear alerts when a promotion doesnt qualify.
This would have been very helpful.
I also hoped to take advantage of the Managers Special, but the location only had electric vehicles available. When I asked whether another Hertz location had additional options, I was met with a dismissive response and told to find out on my own since they said they could not apply the discount there anyway.
I then asked if it was possible to cancel my original reservation and create a new one so I could correctly use my birthday discount. I was told that if I did so, there was a possibility they would not be able to offer me any vehicle at all because they were sold out. Ultimately, I felt pressured into spending more than I could reasonably afford due to the limited availability and lack of support.
The entire experience gave the impression that maximizing revenue was being prioritized over customer service.
I want to emphasize that without customers, there is no business. Unfortunately, the service I received did not reflect that understanding.
I need to speak to the reservations manager at the Minneapolis office about prescription glasses that I forgot in my rental. I've spent over three hours trying to contact the customer service department and have received zero help.
The 'live person' is a bot named Hailey.
Hailey gave me two nonworking phone numbers to try... not helpful.
In the past, when I traveled for work, I used Hertz religiously. They had the nicest cars, and the best customer service.
Recently, I rented a vehicle in Sydney to drive to Perth.
When I made the reservation, I indicated that it was a one-way rental, the price seemed fair, and the pick-up location was very convenient. However, when I received my credit card statement, there was a random charge for a rental in Oklahoma. I went on my profile, and there was no receipt for this charge. I did, however, have a receipt for the rental in Sydney.
The $640+ charge for Oklahoma was not shown as a credit on this bill. It did show a One-Way Rental charge for $1,300 (I figured that was the charge for the actual rental.)
When I called Hertz. I was told that it was a pre-payment charge and the $1,300 charge was for renting one-way. Now, in the past, the daily rate for a one-way rental was more expensive (obviously), and this was the case when I booked in Sydney.
There was no mention of a $1,300 one-way fee. Customer service told me that I could not get a receipt for the $640.00 charge, and that it was what it was. The agent was condescending and rude.
This is the second time Hertz has charged me more than contracted. Once, in Belgium, I rented a car for one day and was told the daily rate was around $200.00.
When I received my bill upon returning, It was almost $900.00. They charged for mileage, but never mentioned they were going to do so.
Basically, if you want to be subject to the ole bait and switch, rent from Hertz.
But I would steer clear of them. They have gone downhill and are now just horrible.
Price gouging charged for no show , I showed and couldn't rent the car because they don't except Chime credit card
How Good is Hertz's Customer Service?
Summary of Hertz Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hertz?
Payments and Charges Question:
- “Credit Card Overcharge”
- “Credit card dispute”
- “Maintenance reimbursement”
Request for Information Question:
- “I want to confirm two reservations for same date”
- “I need to speak to the reservations manager at the Mpls office about prescription glasses that I left in my rental return.”
- “Question about charges”
Return/ Replace Question:
- “Change pu time”
- “Return to a different location”
- “I returned car 1 day early and upon returninh the employee comfirmed i came back a day early and my credit card on file wiuld be credited.”
Product/ Service Question:
- “Leaking tire”
- “I use to work there about 10 years ago my medicade about to get cut off because they still have me listed Im still working there and i had to resign 10 years ago because of a surgery i n April 19 and i almost died they called me about 2 months later”
- “Complaint”
Account Question:
- “I'm in parking lot and they locked the gate I can't get out”
- “Verifying car seats”
- “I need to verify some information before I make a rest”
Refund Question:
- “Refund”
- “My refund”
- “Money back”
Shipping and Delivery Question:
- “Problem woth drop off location and agent at original location”
- “Lost items”
- “Lost item”
Staff Question:
- “Poor service”
- “No service agent at phf”
- “Customer service”
Activation/ Cancellation Question:
- “Cancellation fee”
- “Cancellation fees”
- “Cancel”
Cards Question:
- “Card dispute”
- “A hold on my card was made and I didn’t even rent the car. It was in May 20. I have not been able to contact the company. The phone number that was given to me aparently doesnt work from my area.”
- “Lost gold card”
Employment Question:
- “Job hiring on Monday I received the email at 12p.m last night with no information”
- “I was interested in becoming a windshield repair vendor.”
- “Employment”
Website/ Application Question:
- “Dissatisfaction with your website and with 2 customer service reps”
- “App not wt”
- “Web site diwn”
Other Question:
- “No car available upon arrival”
- “Lost and found”
- “Agent”
Compare Hertz Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
