Contact Hertz Customer Service

You have the option to contact Hertz customer service by email. Simply send your inquiry or concern and any necessary details to customerrelations@hertz.com. While creating the email body, make sure to provide all relevant information and include your contact details for a timely response. Email responses may take longer than phone calls, so if you need immediate assistance, contact Hertz customer service by phone.

You can reach Hertz's corporate office by dialing 1-239-301-7000. Hertz’s corporate office phone number is specifically intended for inquiries related to their operations and can be used to contact them directly.

Hertz customer service is available to assist you during their regular business hours. Typically, their customer service phone number operates from Monday to Friday between 7 am and 70 pm CT. For the best assistance with your inquiries or concerns, please make sure to contact them during the specified times.

To extend your Hertz car rental, visit www.hertz.com, go to the Hertz Rental Extension page, and enter your rental record or confirmation number along with your last name. The Hertz rental extension is also available via the app. Log in to your Hertz account using your credentials, navigate to the My Rentals section to find your current rental, and select the Extend Rental option. Follow the prompts to confirm the new return date and time.
Alternatively, you can call Hertz customer service at 1-800-654-4174 or inform the staff at the Hertz location in person when you pick up your vehicle.

To escalate a complaint, you can use the following Hertz contact: 1-800-654-4173 and discuss the issue directly with a Customer Service representative. You can also email the details of your complaint to customerrelations@hertz.com. Alternatively, the complaint may be escalated using the online form on the Hertz Customer Support page. The support team is available via social media as well to deal with customers’ concerns. If you do not receive a satisfactory response, mail your complaint to the Hertz corporate headquarters.

The Hertz corporate office address is Hertz Corporation, 8501 Williams Rd, Estero, FL 33928, USA.

Hertz does accept debit cards, but there are specific conditions and restrictions, such as vehicle class (unless your debit card is already included in your Hertz Gold Plus Rewards profile) or certain states. Debit cards must have a Visa, MasterCard, or Discover logo and draw funds directly from the cardholder’s account. At the Airport Locations, you will need to provide proof of a return travel ticket and two valid forms of identification. At the Off-Airport Locations, you need to have a reservation made at least one day in advance, be at least 25 years old, and present two valid forms of identification.

Hertz is owned by a group of investors, including Knighthead Capital Management, Certares Opportunities, and Apollo Global Management. The company operates under Hertz Global Holdings, Inc., which also owns the Dollar and Thrifty vehicle rental brands.

You can use your Hertz Gold Plus Rewards points online. Enter your Hertz login and passwords to access your account on Hertz.com, select “Use my Hertz Gold Plus Rewards Points” when making a reservation, and choose your point redemption option to complete your booking.
To use the Hertz points via the app, log in to your account, make a reservation, and select “Use my Hertz Gold Plus Rewards Points” on the Review and Book page.

You can’t directly add someone to your Hertz account, but you can add a driver to your rental agreement. When you pick up your rental car at the counter, the additional driver must be present with a valid driver’s license and credit card. Note that there is a fee for each additional driver. Hertz Gold Plus Rewards members can add a spouse or domestic partner as an additional driver for free. You can also arrange to add an additional driver by calling Hertz Customer Service or visiting a Hertz location during your rental period.

To delete your Hertz account, send an email request to mobilesupport@hertz.com. You can also contact Hertz Customer Service directly at 1-800-654-4173 for assistance with account deletion. Alternatively, you can mail a written request to Hertz’s corporate office at Hertz Corporation, 8501 Williams Rd, Estero, FL 33928, USA.