Contact Hertz Customer Service
Hertz Phone Numbers and Emails
Toll-Free Number:
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(800) 654-3131
Customer Service:
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(800) 654-4174Change Return Location
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(800) 704-4473Future Rental Assistance
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(800) 654-3001Future Rental Assistance - International
Hertz Emails:
Contact Information
Hertz Website:
Hertz Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Senior Vice President and Deputy General Counsel
225 Brae Boulevard,
Park Ridge, NJ 07656
Other Locations:
1930 Zaventem, Belgium
Fax: +322 726 4680
Via del Casale Cavallari n.204,
00156 Rome, Italia
Fax: +390 654 294 364
Aéroport de Findel, 1110 Findel,
Luxembourg,
Fax: +35 242 0351
How Good is Hertz's Customer Service?
Summary of Hertz Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hertz?
Payments and Charges Question:
- “Over charge account”
- “Invoice for acct I did not set up”
- “Charges”
Request for Information Question:
- “Need help with rental”
- “Checking to see if my spouse can pick up the car without me there”
- “Question about deposit”
Return/ Replace Question:
- Returning a wrecked Vehicle
- “Trying to return a car”
- “Return to work”
Product/ Service Question:
- “Insurance problems”
- “Je n'arrive pas à me connecter avec mon compte rewards gold”
- “Insurance Deal”
Refund Question:
- “To get my money back!!”
- “Refund”
- “My refund has not been issued”
Staff Question:
- “Your automated email service has incorrect information on my future reservation”
- “The service is super slow, I waited for 5 hours and I did not get the car even though I made a reservation one day before”
- “Thrifty customer service representatives”
Shipping and Delivery Question:
- “Need a full size pickup for towing trailer”
- “I did not receive d money I withdraw”
- “Didn't receive confirmation email”
Account Question:
- “Corporate account”
- “Not able to login”
- “My account was debited one, $340 next $80. Could you please refund me, So I can pay my hotel bills , I have nothing but one day left, please”
Cards Question:
- “Money deducted from my card incorrectly”
- “Money was taken off my credit card. The girl told me you guys didn't accept my credit card. I couldn't rent a car, but they took money off.”
- “I need my money to be released back onto my credit card. I was at the Katy Texas location.”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel a reservation”
- “Flight cancelled”
Employment Question:
- “I'd be trying to rent a car for my job with Uber. They were not accepting my debit card which has the money on it. And it do not accept cash how.”
- “Job applications”
- “Employment”
Website/ Application Question:
- “Web site diwn”
- “Hertz Gold Plus Rewards Application Issues- can't connect-what's wrong?”
- “Different prices on website”
Other Question:
- “Car rental”
- “Do not rent lost”
- “Extend rental”
About
, , , ,
Hertz is the world's leading vehicle renting organization. In September, 1918, Walter L. Jacobs opened a car-rental operation in Chicago. The company operates in 145 countries throughout the world. It is the largest car rental brand in the world. The company is also the number one airport car rental brand in the United States as well as at 69 major airports in Europe. Hertz operates both corporate and licensee locations in airports and cities of North America, Latin America, Europe, Australia and New Zealand. Hertz also operates licensee locations in cities and airports in Asia, Africa, and the Middle East. Among the wholly owned subsidiaries of the company are Hertz Equipment Rental Corporation, Hertz Claim Management Corporation, and Hertz Local Edition HLE.
Hertz is ranked 98 out of 563 in Rentals category
Worldwide, USA
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