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Update by user Mar 12, 2017

The local Hertz office refunded this charge. They suggested that I carefully review the paper rental agreement before accepting the car.

I suggested they present the rental agreement (and a signature page) on a full size tablet rather than a single line accepting a signature. The technology at the counter is designed to limit your view and thus review of your rental agreement.

I also contacted the Attorney General in FL. I would say that Hertz is engaged in cramming.

Original review posted by user Mar 01, 2017

Low and behold Hertz crammed a $201 dollar charge onto my credit card for services which I declined at the counter. I rented a car and declined rental car insurance coverage because I carry supplemental insurance from insurance from a third party provider.

My rental car coverage costs $13 for each rental; and Hertz charges $11 a day plus 50% tax which annualised to $5400 a year (outrageous!). This is not the first after-bill I have gotten from Hertz; I frankly think that cramming may be an encouraged business practice.

I have contacted Pat Bondi the Florida Attorney General, and I have filed a credit card dispute. I know there have been several class actions regarding rental car company overcharges but it does not seem to have any effect in rooting out bad conduct.

Product or Service Mentioned: Hertz Car Rental.

Reason of review: Problems with payment.

Monetary Loss: $201.

Preferred solution: Full refund.

I liked: Location.

I didn't like: Cramming.

Company wrote 0 private or public responses to the review from Mar 01, 2017.
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Columbia, South Carolina, United States #1297300

Dispute the charge, of course.

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