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2.6

1. The office is inside a Mini dealership, without any signalling outside. Also, the directions at the link they provide in the confirmation email do not match exactly the rental site.

2. The representatives who received me at pickup were extremely disrespectful after I complained about how difficult it was to find the place. They complained I arrived 5 minutes before their closing time, and in the end even shouted at me and my wife.

3. I waited for 30 minutes for the car to get ready, resulting in a late arrival at my next appointment.

4. The vehicle was very dirty, full of sand. The representative said it was ok, but I took pictures of it - a shame.

5. Even though nothing stated so, the representative refused to take cash as a means of payment. Notice that I offered, at the same time, the credit card for the security deposit.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Hertz Pros: Easy return at miami airport.

Hertz Cons: Being treated like trash, Dirty vehicle, Disrespectful representative, Car needing maintenance, Not accepting cash.

Location: 26645 FL-56, Wesley Chapel, FL 33543, USA

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Guest

I'd treat you the same if you showed up 5 minutes before closing with cash. I have worked countless hours in retail and have had many people purchase hundreds of dollars worth of goods in low denomination bills (typically $400 in 5's and 1's).

Counting that much money with your manager standing over you like a hawk is beyond unenjoyable. *** off trash.

Guest

GTFOH...You're quite mad you know. What kind of fool shows up 5 minutes before closing and then wants to pay with cash at a car rental place.

That's not how it works and it isn't what you agreed to when you rented the car in the first place. You know this.

You're used to people buckling and giving into your rants and are now upset when you got a little of what you've been shoveling thrown on you. Please stay home and try not to ruin other people's day you turkey...

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