My family rented this car from Hertz in Florence and returned it with a full gas tank in Rome. Anyone who has ever tried to fill a car in Rome will appreciate how hard that is to do.
It went back in pristine condition. Hertz charged our credit card €300 in damages and €90 in gas. After months of fighting with Hertz customer service we’re now in collections on false claims. They know that at that price it’s cheaper for me to pay it than fight it.
Do yourself a favor, don’t rent from Hertz.
It’s not worth it, too much greed, corporate fraud, zero customer service, no one to speak with to resolve anything. Don’t rent from Hertz.