When arriving at the Hertz Malaga Airport counter on October 25th. 2012 the agent was so kind to upgrade us from A to B.
He then tried to sell us an insurance but we told him that we had our own insurance. Then he tried to sell us a Mercedes at a very attractive price but we were not interested. When he found out that we did not want to buy any extras then suddenly we had to pay for the upgrade which he just a couple of minutes before gave us for free. When we returned home and got the bill from Hertz it turned out that he had also charged us for the full insurance.
We claimed this to their claim department but they did not want do do anything about this. And this is supposed to be an international company?
Review about: Hertz Car Rental.