Omaha, Nebraska
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Arrived for car rental in Omaha NE at Hertz.At the last minute, I added my wife as an additional driver.

Related: Hertz - Never again!

Before completing the process, I asked the attending Employee if there was an additional fee. He said "NO", then pointed to the attached document by drawing arrows and circles to the zero amount owed in the Total Estimated Charge area. The attending Employee deliberately lied to me, then distracted me, by pointing to and requiring my signature on the rental documents.

Later I had this unauthorized charge of $83.62 on my credit card statement.I spoke with Hertz to have it resolved, Company would not re-track fee.

Review about: Hertz Car Rental.

I liked: Quickness of check-in-quality of vehicles.

I didn't like: Vehicle dirty, Bill overcharge, Employee lied re fees.

Review #731455 is a subjective opinion of a user.

2.1
Price Affordability
Additional Services
Diversity of Products or Services
Website
Discounts and Special Offers
Customer service
Product or Service Quality
PRODUCT OR SERVICE Hertz Car Rental
Reason of Review / Monetary Loss lied to!!!!! / $84
Preferred solution Full refund

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