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I rented a 2020 Kia Sorento from Hertz originating in Milwaukee, WI. The customer experience at the Hertz Rental location was challenging to say the least:One employee covering the office (despite a rule that there must be 2 according to the employee).A severely overbooked situation with more than 25 reservations over 3 hours and only 10 cars available.The rental process entailed verification of the reservation and issuance of the keys; no review of the car condition and no verification of gas level or milage.

Despite a sticker on the Drivers door indicating the car had been sanitized and sealed, the interior and exterior of the car were filthy.Numerous fresh food stains on all the cloth seatsLiquid drips and food in the cup holders and compartmentsA thick film of sticky grime on the vinyl surfaces, steering wheel, and controls

By using dozens of Clorox and Windex wipes, I wiped off brown, green and black grime on all surfaces.

Even after repeating the process several times, the grime continued to ooze from the interior surfaces. It was clear the dirt and stains had been in place for some time.

Renting a car to anyone with this level of filth is unacceptable and disrespectful. Under normal circumstances I would have refused the vehicle but given the overbooked and understaffed situation at the Hertz Rental office, I either had to accept the car or jeopardize my travel plans a terrible situation. In addition, there is no ability to contact Hertz via phone or email regarding customer service issues (you can only reach reservations, billing, and roadside assistance).

D

Based on my experience, I would discourage anyone from using Hertz for car rentals. Their service model is broken, their vehicle quality is terrible, and they actively avoid engagement with their customers.

User's recommendation: Do not use Hertz.

Preferred solution: Full refund.

Location: 804 North Vel R. Phillips Avenue, Milwaukee, WI 53203

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