Product: Hertz Car Rental Clear all filters (383 of 383 reviews match)
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It's hard to believe Hertz has set up there system to make the customer responsible if there own agents don't enter the information you've recorded on the pre-rental vehicle inspection form. Plus they attempted to do this 33 days after there own agent checked the car...
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1.5
Product
Hertz Car Rental
#1176267
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Needless to say I rented a SUV a couple months ago 4 hours in my rental a drunk driver total the SUV. We were badly injured but had to get to Alabama to pick our kiddos up we had no choice. So called set up another reservation had to pay Uber and driver an hour to get...
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1.4
Product
Hertz Car Rental
I didn't like
  • Bill wrong overcharge
  • Have no sense of responsibility or care to their customers
  • Lack of customer service now horrific billing practices
#1173353
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Sept 5, 2017 rented car at Miami Airport FL . Returned car on time Sept. 10th 2017 in Phila PA because we could not get any flights out and there was Mandatory evacuation from hurricane Irma, Miami FL as well as 4+other states. Price went from $171.51 to $512.57. After...
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1.0
Product
Hertz Car Rental
#1171058
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Rented a car in Lisbon Portugal in aug of 201. As we where leaving the airport garage with rental we where having problems with car once out on the rd we navigated ourself around the block to get back to garage when we just couldn't go any further. 3 hrs before they...
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1.0
Product
Hertz Car Rental
#1164851
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I logged onto Hertz Rental and reserved a car WITH A GPS. I made a deposit of $69.99, and went the next day to pickup the car. IT DID NOT HAVE A GPS. I canceled the rental and walked out the door. Hertz billed my account for the full amount ($69.99) and refused a...
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1.0
Product
Hertz Car Rental
I didn't like
  • Customer service
  • Refund policy
#1142585
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We recently rented a car in July 2017 with Hertz in Fredericksburg, VA in which the Hertz representative was courteous and kind. When we returned from New York city 3 days later, during the night, to avoid additional charges and promptly dropped the keys in the night...
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h.kitchener
h.kitchener

Did you dispute the claim with your insurance carrier? Tell them it is a fraudulent claim. This is for your own good, as your rates may go up as a result of that claim. This ...

1.8
Product
Hertz Car Rental
I didn't like
  • Making false insurance claims and lying to consumers
#1129008
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We rented a Hertz rental car at Seattle Tacoma Airport after a long flight. We prepaid for the car (about $389) for ten days. We stated that we did not/not need damage insurance because our personal car insurance provided coverage. The woman requested our signature on...
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Anonymous
Don Timperon

We have received no response from Hertz. Part of the problem is the electronic signing pad. My electronic signature is now on Hertz's server and they could apply it to ANY d...

1.4
Product
Hertz Car Rental
#1125346
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So we pile everyone in and try to figure out the ins and outs of the car, then have to find our way back to the hertz station to ask about the car seats. The guy simply said “they’re in the back”. He did get off his butt to help us or show us where. Our Hertz...
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1.0
Product
Hertz Car Rental
#1118561
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Had the worst customer service from Blanca Segovia at the oceanside location. I waiting over 2 weeks for an email of my receipt. I was put on hold for over 2 hours all together to request that email, hung up on multiple time and all because she didn't fully explain to...
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1.8
Product
Hertz Car Rental
#1114860
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I called the hertz location back and they told me they could reclean it but they don't know how long it would take. We had to get on with our day so we couldn't take it back so we cleaned it out our selfs and once we were doing so we found trash, the bumper was coming...
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1.0
Product
Hertz Car Rental
#1112839
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