Trenton, New Jersey
1 comment
100% full Not resolved
Additional Services
Customer service
Diversity of Products or Services
Insurance Quality
Price Affordability

Charged for insurance that was clearly refused. Hertz rep. did knowingly verbally deceive (e.g. lie) about "free" "Basic Services."

Like most anyone picking a car up from an airport car rental she has insurance, that covers her when drive a rental. Knowing that we would be offered several unwanted, unneeded, and useless services my wife made it very clear verbally that:

1) She did not want to pay for any insurance (as of course she has her own that covers rentals)

2) No extra charges- no extra charges at all.

3) And repeat and repeat again, so that there was no mistaking or leeway for any "upsells".

After all this my wife was asked if she wanted "Basic Coverage" to which she reiterated that she did not want to pay for extra charges. The Hertz rep. assured her that there were no extra charges, and "Basic Coverage" was free. This was a deliberate and very deceitful lie. The "Basic Coverage" cost more daily than the car rental. We ended up paying well over twice what we were quoted. The manager refused to be of any assistance at all. It was obvious that they pulled this scam often. While this may not be admissible when I went to Yelp there were several complaints from customers who were ripped off at this same location. The "accidental" insurance scam was reported by many people.

Hertz listed "Basic Coverage" (what the Hertz rep. called it) as [Loss Dmg Wvr.] What threw my wife off was that the overall charges came to what she was quoted, she had just gotten off a plane, and after waiting in Hertz lines she was late to a doctor's appointment, and instead of standing at the counter and trying to read the small fine print and difficult to understand abbreviated charges she made the mistake of taking the Hertz rep. at her word, and hoped she was not being lied to and ripped off. We now know to never make the mistake again of trusting Hertz or doing business with the company again. While verbal deceit is very difficult to prove it should not go unreported.

Later management refused to help stating that I has requested Loss Dmg Wvr at $30+ a

day, more than the daily cost of the rental. Also the deposit of $280 was outrageous. I have never encountered a charge like that before. The deposit charge was enough to make me never ever want to deal with Hertz again. FYI There are several 1-star

reviews of this Hertz complaining about scams in detail perpetrated on customers. One Gold star member had your Insurance Scam charged on 2 separate occasions. I am making a complaint to the BBB and have shared my experience extensively including posting my bill online. I do not like being lied to. I do not like being overcharged for services I refused and your outrageous deposit charge. I was in a hurry for a doctor's appointment, and made the mistake of trusting one of your representatives. Don't worry

that will not happen again. Also your manager (sorry I do not have his name) with the ridiculously thin peach fuzz mustache was rude, and obviously pulls scams like these on your customers all the time. But hey! Don't take my word for it. Read YELP as many

of your potential customers do before they decide to take their business elsewhere.

Review about: Hertz Car Rental.

Reason of review: Lied to and ripped off!!!.

Monetary Loss: $80.

Preferred solution: Full refund.

I didn't like: Being deliberately lied to.

Had an Experience with Hertz?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Salem, South Dakota, United States #1107716

I agree, having just gotten back from a trip t o AZ I was also scammed at this location by Hertz the same way. My cost to rent an economy car was $108 per day for 9 days. Never go to Hertz again.

You May Also Like

Wiwigo - Fraud Company - Fake Commitment Wiwigo "{The reason I write this complain is to ensure that in future if someone books through they are very well aware of what will happen to their booking…} On the..." Read more Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying Enterprise Rent A Car "Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a..." Read more Hertz Car Rental Review from Pretoria, Gauteng Hertz "Currently being contacted by purco for " hail damage" called me almost 2 days after I turned in car. No damage occurred while I had car . Took it at..." Read more $83 charged for extra days, which Hertz failed to explain Hertz "Complain in details below 1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car. 2.Rented period was from 09/02 9:25 am..." Read more Green Motion - Horrible company horrible customer service Green Motion "Same thing happened to me. After I bought and fully paid onlline they wanted an additional 500$ on a credit card as a "hold" I offered cash and no way...." Read more Bmwsa Sandton Auto - TAKES 5MONTHS FOR BMW TO DIAGNOSE PROBLEM WITH NO GUARANTEE Bmwsa Sandton Auto "I bought my dream 650i Gran Coupe from Sandton Auto. My worst nightmare. Within months the car was in for repairs. Monthly. For the same fault. The dealership refused to..." Read more Must Cure Obesity Co.- SCAM ALERT! Must Cure Obesity Co "As a person looking for a weight loss plan I found this company and it is easy to see that it is owned by the same person that owns Roca..." Read more Wish - My money or a lawsuit Wish "My credit card document states that I spent over $600 in checking out my car on your app I registered out of Baltimore City I recently just got a lawsuit..." Read more