Product: Hertz Claim Clear all filters (7 of 7 reviews match)
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Hertz car rental causes accident, all witnesses and police report indicates this. Six weeks later, Esis still cannot let anyone know if the driver of the accident causing rental is listed on the Insurance policy. I can't figure out how they can not know this...
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1.0
Product
Hertz Claim
I didn't like
  • Lack of communication
#1130765
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On 11/10 I was rear-ended on the freeway and my car was "totaled." I had only had my car for 2 months and had made 1 payment on it. Because of the way they handle accidents caused by their clients it is now 12/27 and I'm still out a car, have had to make 2 more...
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1.0
Product
Hertz Claim
#575230
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We pre-paid a rental at the SLC Airport Hertz. When we arrived, it was almost two in the morning, and the employee said they did not have the same exact model we had paid for. However, he said we could choose from two other vehicles, as a FREE upgrade. We even joked...
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Product
Hertz Claim
#468764
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I returned a Hertz rental to Dusseldorf airport, and representative noticed two scratches on a wheel. I was subsequently assessed a 240 euro estimated damage charge. In order to submit the claim to my insurer for reimbursement, I need a copy of actual repair invoice...
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nikalseyn
nikalseyn

dispute the charge with your credit card company. Outline and submit to them all the details and copies of yours/their emails, etc. as not a valid charge.

Product
Hertz Claim
#462649
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I returned a car today at Hertz in Miami International Airport. As a gold member I am used to their level of service thats why I rent from them. I pulled up to the return place and started to clean out the car with some garbage. Picked up the gps and put it in my bag....
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Anonymous
Anonymous

I just rented a car from hertz. I accidentally left my purse in the car. I realized 10 minutes later and ran back to the returns. The car was already gone. It took them al...

Anonymous
StaciLi

Similar thing happened to me in Salt Lake City. It appears that Hertz may have a culture of considering items left in cars are the rightful property of whoever finds them. T...

Product
Hertz Claim
#407857
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Hertz have treated me appallingly badly. I rented a car in Sicily in April 2012 and was involved in a small accident. The other driver fully accepted responsibility (she drove into the back of me). I paid €109 up front for the damage and was told I would be refunded as...
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Anonymous
Refused money

I know it's no help to you, but I think you'll find they all operate that way, especially with airport rentals and more especially if you aren't much past their minimum age of...

Hertz Siracusa, Sicily
Product
Hertz Claim
#384187
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Hertz - BAD CUSTOMER SERVICE

#1130818
Recently got into a car accident which has been nothing but inconvenient from the start hertz was nothing but rude and miss informed on every information they have given.
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