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First off, I am a Five Star Gold member with Hertz so no stranger to rental car companies. I have found that some Hertz location try what could be called a Bait and Switch on rental car reservation.

The location in SNA - is probably one of the worse of doing this. Months ago Reserved a Premium car for my trip earlier this week. Premium Car are considered Class G cars - think of Alphabet - with Class A cars being sub-compact then going up from there. With a smile from the Hertz rep - I was told they had gotten me a SUV and it was in spot (number).

Got there and it was a SUV but it was a mid-size (B4 - 4 for being a 4 door). Not acceptable as this was at minimum - even with it being a SUV (which Hertz always claims is an automatic level above the car of same class) - it was 3 levels BELOW a Glass G. I was told I could wait to see if a Premium Car came in - another tricky move, as most people "have to be somewhere NOW" when they hit the Rental Car pick-up but not for me this time. They then tried to pawn two more cars off on me - which because one was hybrid (again, per Hertz - an automatic level above the same car that is not a hybrid) - which were still two level below what I had reserved and was paying for.

Finally after seeing I wasn't going anywhere, they finally "found" me a car a level above my reserve car and I agree to take it. So, be aware of the Class of car you rent from Hertz and make sure that what you get is the same Level or Above. And watch out at SNA - as they will try to put you into almost anything.

Not uncommon to hear a lot of complaints at SNA because Hertz cannot fulfill the level of car reserved. FYI

Reason of review: Not as described/ advertised.

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