I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance. After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper.
Pls take a look on photo enclosed. I have more than 15 yrs experience for renting cars from dozen of companies, and same "scratches" have all rent cars and I'm never be asked or charged for that "scratch". I contact with Hertz on twitter account, and HelpDesk from May to August, 3 months reply me that they have no response from Montenegro partner.
Finally today Hertz reply me that I was charged right, but no document, no names of contact person who responsible for making decision. I think this is personal mistake of Hertz stuff, both in counter desk, and HelpDesk.
Review about: Hertz Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.