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I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance.After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper.

Pls take a look on photo enclosed. I have more than 15 yrs experience for renting cars from dozen of companies, and same "scratches" have all rent cars and I'm never be asked or charged for that "scratch". I contact with Hertz on twitter account, and HelpDesk from May to August, 3 months reply me that they have no response from Montenegro partner.

Finally today Hertz reply me that I was charged right, but no document, no names of contact person who responsible for making decision.I think this is personal mistake of Hertz stuff, both in counter desk, and HelpDesk.

Review about: Hertz Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.


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