Featured Not resolved
1.7
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
0 comments

I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance.After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper.

Pls take a look on photo enclosed. I have more than 15 yrs experience for renting cars from dozen of companies, and same "scratches" have all rent cars and I'm never be asked or charged for that "scratch". I contact with Hertz on twitter account, and HelpDesk from May to August, 3 months reply me that they have no response from Montenegro partner.

Finally today Hertz reply me that I was charged right, but no document, no names of contact person who responsible for making decision.I think this is personal mistake of Hertz stuff, both in counter desk, and HelpDesk.

Review about: Hertz Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

Had an Experience with Hertz?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like