Rented a car in fortmyers fl for weekend.Thought I would rent from Hertz since I was a mile from the new corporate location.
Booked online thru Hertz.com. The reservation end up coming from a location six miles away. That location said they would change and have the rental come from the corporate location. The gentleman is spoke with said he call back.
Still waiting for the call. I just kept what I had and was inconvenienced. When I rented the car no one said all the vehicles were non smoking. I smoked in it three times and was charged $175 cleaning fee.
I told them first and last time I will rent from them. I vacation often and rent cars three times a month; my money would have stayed with Hertz.
A mile from my home; very convenient.Now I will go a few miles more and the competition will have my receive my business!
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
|Value for money|
|Discounts and Special Offers|
What I liked
- Pick up service
- Car return fast
What I disliked
- No full disclosure
- Reservations went thru wrong location
- Told they would call back did not
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