Lehigh Acres, Florida
1 comment
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Rented a car in fortmyers fl for weekend.Thought I would rent from Hertz since I was a mile from the new corporate location.

Related: Hertz - False advertising/poor communication by desk agent/lies

Booked online thru Hertz.com. The reservation end up coming from a location six miles away. That location said they would change and have the rental come from the corporate location. The gentleman is spoke with said he call back.

Still waiting for the call. I just kept what I had and was inconvenienced. When I rented the car no one said all the vehicles were non smoking. I smoked in it three times and was charged $175 cleaning fee.

I told them first and last time I will rent from them. I vacation often and rent cars three times a month; my money would have stayed with Hertz.

A mile from my home; very convenient.Now I will go a few miles more and the competition will have my receive my business!

Review about: Toyota.

I liked: Car, Pick up service, Car return fast.

I didn't like: No full disclosure, Reservations went thru wrong location, Told they would call back did not.

Review #900790 is a subjective opinion of a user.

2.8
Customer service
Price Affordability
Product or Service Quality
Discounts and Special Offers
Website
Location
Diversity of Products or Services
Additional Fees
Billing Practices
Reliability
Additional Services
Value for money
PRODUCT OR SERVICE Hertz Toyota Car Rental
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

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Anonymous
Chicago, Illinois, United States #1212641

Not smoking in a rental car is common sense.

Not companies fault you don't actually read anything your supposed to.

The facts are clearly listed on the websitye and probably on your rental car agreement.

You are essentially an entitled person and also a poor customer. I would imagine any business would be happy you go to the competition, now they have to deal with you.

Boo Hoo, you permanently lowered the car's value by smoking inside and now I actually have to be held responsible for my actions (like not reading the agreement and/or having common sense).

Note: I am a smoker myself and support your right to do so.

However you make us all look bad with your complaints and lack of common decency.

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