Hertz - Hiring a car with hand controls
I am disabled and drive a car with hand controls.
In Hertz site there are beautiful words about adapting cars for disabled persons and renting them in all major Hertz's offices. For example Milan Malpensa airport office. The site says there is a car with hand controls there. But when I called this office the Hertz agent said that 'there are not and were not such cars there'.
At this point I suggested my alternative: use my own portable hand control. I explained that this device would not cause any damage to the car, and it will solve my problem without any bother of the company. Regardless my explanation the agent answer was negative, and why? because of damage that might be caused to the car.
In general, why is it so hard and complicated to find an adapted car in Hertz?
Reason of review: Ignoring ma and my problem.
Preferred solution: Let the company propose a solution.