I rented a large SUV online for my vacation two weeks out. Got confirmations even two the day before and contacted to make certain my car would be ready.
The day of pick-up, I got a call 15 minutes before and was told they were driving a car in from an hour away and they would call. We postponed the trip to wait. Two hours later, I called and the same associate hadn't even located a car for me. They need a couple more hours.
I was offered a truck which sat four when I needed room for five and luggage. I cancelled and was offered nothing else but a half-hearted apology.
Review about: Hertz Car Rental.