175 Jubilee Road - Car Rental Centre, Scotland, Ingliston, Edinburgh EH12 9FT, UK
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Product or Service Quality

Had a real ordeal dealing with Hertz at Edinburgh Airport last month, was totally over charged on the car when we picked it up but was told that as I booked it through Orbitz the inflated bill stood. I declined all the insurance but on return found I was charged 159 British pounds, for Theft insurance, again there was NOTHING they could do.

When we returned the car midweek, (the car an 8 seater Merc was too big for the roads in Skye), for a smaller car, we were charged an extra day???

When we finally returned the new car a Volvo, not only did they charge us another day but charged us 90 GBP plus 35 GBP, for damage admin: for a small nick in the tire. ( we also were

conned into taking FULL insurance coverage, for the second car), which supposedly did not include tires.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

I didn't like: Being deliberately lied to, Being conned.

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