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Booked for car rental pickup at San Jose Airport and found out it was not the airport but some other place in the city of San Jose. Called to make the change and they said it would cost me $349 more to make the change. I said cancel and they did but charged me $50.00...
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1.0
#1261642
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Hertz - Complaint

I made a reservation for a car and a pick up. Called put on hold for 10 minutes. Called back no answer. I had to get a ride to the Oaklawn office. Poor service. The car I was to get the plate was expired. The girl Sharon I talked to was very ruded.
2.6
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
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Value for money
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#1255290
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I received an apology from Ellen g, from hertz that was obviously automatic! She apologized for my rental of one of they’re cars ?????? I DID NOT rent a car !!! Which I explained in the message that a car was rented with my 84 year old mothers stolen credit card !!!!!!...
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#1254836
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Hertz - REALLY
I wrote to hertz about someone renting a car with my mothers stolen credit card , and got a stupid obviously automated apology from Ellen G from customer service, saying she was sorry I had a bad experience with my car rental!!!! She obviously did not read my message!...
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Anonymous
Anonymous

I did not rent a car , they let a thief rent a car with a stolen credit card!! Bottom line !!!! But got a apology for renting a car ?????? They need to check some information ...

#1244751
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Hertz practices legalized robbery, and additionally hires the most personality-absent, rude people I've ever had the misfortune of dealing with. I made reservations by phone, and everything seemed like it would be fine...other than the RIDICULOUSLY over-priced options...
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#1244343
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Booked a rental car online for St. Louis, MO airport pickup 4/19-21/2018. Was supposed to be $87 and some change. We always buy the insurance. They charged me $100 a DAY for insurance on this car. That is more than I pay per month for two brand new vehicles, fully...
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1.3
I didn't like
  • Misleading pricing scalped on insurance charged for gas i put in
#1243326
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Sucks, simply sucks. Suits now? Are you kidding your low paid employees by putting them in hot suits in hot locations. Complete *** who run Estero they say that the reviews are off the charts? Lies. They say you can make commissions? Yes, you can if you have the cars...
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1.0
#1241217
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Received a charge for $15 for a tiny ding on the windshield. It could easily have been there when the cargo was picked up. I did not see it, and I suspected the originally inspector did not see it either. In any event I did not cause the damage and something of this...
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h.kitchener
h.kitchener

This is a common occurrence now with auto rental firms. The charge is a small one in your case, but you can do this: dispute the charge with your card company. You will probab...

#1237482
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On April 14, 2018 at the 9005 E Adamo Dr, Tampa, FL location we had an Unbelievable experience, I'm still shaking. The ongoing and all encompassing rant by the employee about the "stupid customers", her boss, and the company was truly ridiculous. I understand there is...
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2.3
#1233666
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I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “major” car rental companies) will no longer have any dealings with the NRA. Your collective position is that the NRA has some responsibility for the...
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5.0
I liked
  • Location
  • Addison
I didn't like
  • Politics
#1229468
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