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Customer service was terrible. They had no idea how to interact with their customers. California aviation, do not rent from them. I can not tell you how frustrated we are about the outcome. This experience somewhat ruined our Christmas and ended up renting for one day...
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1.0
#1186114
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The WORST rental car Agency in my entire frequent traveling life! I am a Hertz GOLD customer, booked a Hertz car, on-line, several weeks in advance of my trip. Hertz sent me numerous e-mails urging upgrades, re-confirming my reservation, etc. Upon arrival at the...
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h.kitchener
h.kitchener

I stopped using Hertz a few years ago when my three military kids all---all---told me about the rude, nasty treatment they received from Hertz---at two different airports---wh...

Anonymous
Greeneyedlady_70

Was it the Hertz out of Columbus, OH? They did the same to me! Why? I had a new credit card expiration date that changed during the course of my rental. I had been renting fro...

#1185507
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Hertz - Lost / Stolen items - No urgency in helping or following up
Hertz San Diego - 3355 Admiral Boland Ave - On the 6th January 2018 i unfortunately left a black pouch under my car seat which contained my passport, Social Security and various identity documents. I also left a pair of Arnette sunglasses. I dropped the vehicle off at...
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#1181021
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Hertz - Sketchiest Rental Company I've ever dealt with
Will just breakout in bullet points: *the car shop called them for them to pick me up, they said they sent a Lyft, after waiting 20 minutes for a Lyft that never arrived, I decided to just walk to them. I don't think they ever called for one. *I called a wk in advance...
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1.7
#1176308
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It's hard to believe Hertz has set up there system to make the customer responsible if there own agents don't enter the information you've recorded on the pre-rental vehicle inspection form. Plus they attempted to do this 33 days after there own agent checked the car...
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1.5
#1176267
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Please be aware when renting a car from this place. If you ever need customer service or a live Rep that is impossible. Needless to say I rented a SUV a couple months ago 4 hours in my rental a drunk driver total the SUV. We were badly injured but had to get to Alabama...
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1.4
I didn't like
  • Bill wrong overcharge
  • Have no sense of responsibility or care to their customers
  • Lack of customer service now horrific billing practices
#1173353
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Sept 5, 2017 rented car at Miami Airport FL . Returned car on time Sept. 10th 2017 in Phila PA because we could not get any flights out and there was Mandatory evacuation from hurricane Irma, Miami FL as well as 4+other states. Price went from $171.51 to $512.57. After...
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1.0
#1171058
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This is the worst rental company ever. Do not rent from hertz they never have any cars so after a car accident the only car I could rent was a small Toyota Yaris I kept the car for 10 days and finally got a bigger car after having to talk to a manager at the 1800...
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1.0
#1166766
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Rented a car in Lisbon Portugal in aug of 201. As we where leaving the airport garage with rental we where having problems with car once out on the rd we navigated ourself around the block to get back to garage when we just couldn't go any further. 3 hrs before they...
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1.0
#1164851
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Hertz - CLOSED office at pickup time, missed family celebration
We arrived downtown Chicago office to pick up our car, in mid-afternoon and well before the 7pm closing time and just found an empty office. No-one called me, got to call Hertz Customer service and got only apologies and options to pay another $200+ to pick up another...
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Anonymous
William

Going to Chicago for any reason is punishment enough.Worst road system in the country ; the endless toll booths and traffic snarls on substandard roads make it a place to avoi...

1.2
I liked
  • How easy it was to rent
I didn't like
  • No customer service
#1155411
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