Latest review first
So long story short I had a reservation for an SUV that I made thru calling Hertz and I clearly stated 3 times on the phone asking if I’m 24 would that be a problem and 2 agents confirmed me that it would not be a problem and I went to the desk to rent and the lady was...Read more
Hertz - Car torn up 9/23/18 won’t fix
I was rear ended on 9/23/18 by a rental car owned by hertz, driver had no insurance, hertz finally told me they were liable but no won’t answer, I have called many many times Angela Stephenson will not return my calls.
The car was dirty (hard to tell in dark garage). The car broke down. I called to make sure the local office had a car available for exchange and was told they did. Finally got the car started and to the local office - they would not give me a car exchange. The agent...Read more
I didn't like
- Cusstomer service is awful
Hertz in Denver, Colorado - HORRIBLE
There were tons of hidden charges and the guy tried to convince me to rent a much more expensive car. He tried to tell me the car I rented would not make it up the mountains. I flat out said so you are renting cars that people can’t drive here and he replied it would be fine. ???? So he basically lied to try to get me to upgrade. Then they kept charging my credit card for tolls. We paid cash for ever toll and these are fraudulent charges. We travel A LOT and we will NEVER EVER EVER use Hertz again.
On 11/17/2018 i am setting on my couch when i hear a big explosion in my front yard. This id in the county by the way. So my cars were not on street. They were in my yard. 2000 tundra & 2005 sonata. A hertz rental car jumped the crossroad at 100mph. The crossroad is...Read more
I rented on line through our insurance company with Hertz two months before our trip to Florida, paid with my debit card, printed and was all set for a rental. Being I was travelling with my 83 year old husband and exhausted from the delays in our flights we were not...Read more
I receive many many unwanted emails from Hertz. I tried to follow the Unsubscribe link at the bottom of the email. After entering everything on the form (all of which they knew from my unsubscribe) link I clicked "Unsubscribe". At this point the system indicated that I...Read more
I had a car rented for my daughter at Champaign CMI Airport. The rental counter closes at 9:30pm but no one was there at 9:25pm when she arrived. I know this is cutting it close but I called them earlier in the week and they "assured" me someone would be there until...Read more
Hertz has not responded to any of our concerns. Do not rent from them!! Our last experience with Hertz Was exceptional. So when it came time for our most recent trip we went back to the same place, and again use your company. There was a difference this time, we would...Read more
Had a real ordeal dealing with Hertz at Edinburgh Airport last month, was totally over charged on the car when we picked it up but was told that as I booked it through Orbitz the inflated bill stood. I declined all the insurance but on return found I was charged 159...Read more
I didn't like
- Being deliberately lied to
- Being conned
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