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I receive many many unwanted emails from Hertz. I tried to follow the Unsubscribe link at the bottom of the email. After entering everything on the form (all of which they knew from my unsubscribe) link I clicked "Unsubscribe". At this point the system indicated that I...
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#1392216
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I had a car rented for my daughter at Champaign CMI Airport. The rental counter closes at 9:30pm but no one was there at 9:25pm when she arrived. I know this is cutting it close but I called them earlier in the week and they "assured" me someone would be there until...
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#1380911
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Hertz has not responded to any of our concerns. Do not rent from them!! Our last experience with Hertz Was exceptional. So when it came time for our most recent trip we went back to the same place, and again use your company. There was a difference this time, we would...
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1.9
I liked
  • Staff was great
I didn't like
  • Manager was threatening
  • Had to pay for un-needed services
  • Manager was angry
#1377832
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Had a real ordeal dealing with Hertz at Edinburgh Airport last month, was totally over charged on the car when we picked it up but was told that as I booked it through Orbitz the inflated bill stood. I declined all the insurance but on return found I was charged 159...
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1.3
Ingliston,Scotland
I didn't like
  • Being deliberately lied to
  • Being conned
#1376267
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I rented a minivan, did a reservation on line, used a coupon got what I thought it was a great deal,,they didn't onored my reservation end up paying a different amount. Van had completely worn tires, crew Hertz Guadalajara airport complete Idiots, as for me it would be...
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1.0
#1375991
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Hertz - Stolen car

My car was stolen from the hotel . I filed a police report, filed a report with hertz and dollar rental, over nighted the keys to the rental office snd have been banned from ever renting from them again, I would never rent from them again.
1.8
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1371406
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My car had to go into the repair shop due to damage that happened in a parking lot one night. My insurance coverage was responsible for paying the charges of a rental. Hertz was what the insurance company would pay directly. I could go on about the disgraceful...
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#1371303
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Never ever will I or my family and friends ever rent from Hertz car rental. It is truly a nightmare of a company. I along with 7 other customers stood at the counter waiting for our rental car. They had none for any of us. After 2 1/2 hours of waiting they finally find...
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1.0
#1353936
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I booked three weeks in advance for a trip to Greece for a one-day rental on the island of Naxos. I never learned to drive a stick, so needed an automatic. The Hertz website clearly states that rentals are available with a valid US drivers license, valid credit card,...
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1.0
I didn't like
  • Surprise restrictions
#1353076
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I've spent the last couple of months trying to dispute a rental. I rented a vehicle from the Columbia-Gervais on June 1 my return was for June 4th however I was in an accident on June 3rd and Hertz was the first to be notified however I received an bill and withdrawal...
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h.kitchener
h.kitchener

Your main mistake was in apparently using a debit card instead of a credit card. Debit cards can be very dangerous, can't they? As for Hertz, I haven't used them in many years...

2.6
#1349667
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