Never ever will I or my family and friends ever rent from Hertz car rental. It is truly a nightmare of a company. I along with 7 other customers stood at the counter waiting for our rental car. They had none for any of us. After 2 1/2 hours of waiting they finally find...Read more
I booked three weeks in advance for a trip to Greece for a one-day rental on the island of Naxos. I never learned to drive a stick, so needed an automatic. The Hertz website clearly states that rentals are available with a valid US drivers license, valid credit card,...Read more
I didn't like
- Surprise restrictions
I've spent the last couple of months trying to dispute a rental. I rented a vehicle from the Columbia-Gervais on June 1 my return was for June 4th however I was in an accident on June 3rd and Hertz was the first to be notified however I received an bill and withdrawal...Read more
Hertz - Pathetic/Disorganized/Unconcerned
Gold rewards reservation not available upon arrival to Logan Hertz - oversold and unprepared; staff making no effort to rectify. Customers sitting here for hours. CEO and company should be ashamed. This practice is illegal. Consumer protection bureau should become involved as this is obviously happening on a large scale.
I rented at a Hertz in Ankeny Iowa because my insurance said they were the preferred provider. I managed to reserve and get picked up just fine, but when I dropped it off the shop called them to pick the car up. In the end they charged me for 3 additional days over the...Read more
I rented a car and returned it with a full gas tank. Even when they charged my credit card for $84.42 they stated in their letter that the employee who checked my car in indicated the car was on full but they are claiming that 8.45 gallons of gas were needed to fill up...Read more
We rented a van for 2 days in Italy in May using Hertz. Returned the car with no problems. We paid all tolls and got no tickets and even stayed with the car at all times. 50 days after the rental we get a charge from Hertz for about $36 on our credit card. I disputed...Read more
Hertz - Horrible.
Had reservations here to pick up a car. Got there and said not only will they not use my debit card, they ran a credit check and said credit card only. Here is a bright idea!! How about running the credit check when the freaking reservation was made a month ago. Just throwing it out there.
WORST COMPANY EVER. DO NOT RENT a car from this company. don't ruin your fun on vacation. 1. i pre -paid - i saw in the bill they charged me extra 2. they told me to pick up a car and then said they i was on top of the extra charged- charged for SATELLITE...Read more
Rented a car, had the collision damage wavier coverage. came back and told there was a scratch. They wanted to charge me approx. $500 US. I explained I had the coverage. They said ok...then I went out to car as I realized I left my reading glasses there. When I came in...Read more
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