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Resolved
Do not trust hertz price quotes! I rented a car from Hertz for pick up at a franchise in Ireland. To my surprise, he bill I received turned out to be more than the agreed upon price. When I spoke with a Hertz representative I discovered that the franchisee is free to...
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2.3
I didn't like
  • Customer service
#1110875
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Resolved
Low and behold Hertz crammed a $201 dollar charge onto my credit card for services which I declined at the counter. I rented a car and declined rental car insurance coverage because I carry supplemental insurance from insurance from a third party provider. My rental...
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h.kitchener
h.kitchener

Dispute the charge, of course.

2.6
I liked
  • Location
I didn't like
  • Cramming
#1015646
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Resolved
$83 charged for extra days, which Hertz failed to explain
$83 charged for extra days, which Hertz failed to explain
$83 charged for extra days, which Hertz failed to explain
Complain in details below 1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car. 2.Rented period was from 09/02 9:25 am to 09/05 09:25. This is total 3 days. However I returned the car on 09/04 at 18:45 PM. Means 15 hours...
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1.0
I didn't like
  • No such thing as a call back or any customer service whatsoever
  • Poor customer service
#920691
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Resolved
We rented a car in Arlington, Tx. We had problems with the car the entire trip but on the way home it died about 60 miles north of Wichita Falls on the side of the road in the middle of nowhere. We called hertz and initially she said she could send a cab but we would...
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bsaccardo1959
bsaccardo1959

After I sent a letter asking them if I was lying and sending my cell phone records to prove it, they cut a check for the entire reimbursement of the hotel. Just shouldn't have...

Anonymous
***ed off

By the way heard back from them and now they say we are lying about when we called them even though I have cell phone records to prove.

#511163
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