I rented a Hertz car at LAX. When I returned it the lady said I had been smoking in car. All of a sudden there is ashes on the floor of the car. They charged me $300.00 for smoking in car. I never smoked in there dam car. Never again Hertz. I am a 5 star gold member....Read more
It 2016 I was sold a fake dream by Hertz. Unfortunately there was a lack of communication in Hertz personal and eventually my car was reported stolen & I sufferd 2 yrs in State Prison. It's truly degrading to one day be as happy as a kid on his bday then pow your...Read more
1. I rented a Mercedes E class station wagon on the 1st Nov 2017 from Frankfurt Airport and returned the car at Stuttgart Airport on the 2nd Nov 2017 2. When we return the car, the reception told us that there are couple of very fine scratched marks (about 1cm to 1.5cm...Read more
I logged onto Hertz Rental and reserved a car WITH A GPS. I made a deposit of $69.99, and went the next day to pickup the car. IT DID NOT HAVE A GPS. I canceled the rental and walked out the door. Hertz billed my account for the full amount ($69.99) and refused a...Read more
I didn't like
- Refund policy
- Customer service
I wanted to make an international travel on 24th (After Thanksgiving) from Washington DC airport. I am from Delaware and called up the customer service number and booked the reservation almost 2 days before: #H4932901955. I have an infant, so I need a child seat too....Read more
Hertz - BAD CUSTOMER SERVICE
Recently got into a car accident which has been nothing but inconvenient from the start hertz was nothing but rude and miss informed on every information they have given.
Hertz car rental causes accident, all witnesses and police report indicates this. Six weeks later, Esis still cannot let anyone know if the driver of the accident causing rental is listed on the Insurance policy. I can't figure out how they can not know this...Read more
Me and my wife pride ourselves on treating others with respect and more importantly doing what is right. We recently rented a car in July 2017 with Hertz in Fredericksburg, VA in which the Hertz representative was courteous and kind. When we returned from New York city...Read more
I sitting by the Hertz at Buffalo Airport waiting for a car that was reserved and paid for. I’m told they not only do not have that car, but they also don’t have any upgrade cars. From 4am on the west coast to (10pm) Buffalo, smooth as silk. Of course that all ended at...Read more
We rented a Hertz rental car at Seattle Tacoma Airport after a long flight. We prepaid for the car (about $389) for ten days. We stated that we did not/not need damage insurance because our personal car insurance provided coverage. The woman requested our signature on...Read more
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