Had the worst customer service from Blanca Segovia at the oceanside location. I waiting over 2 weeks for an email of my receipt. I was put on hold for over 2 hours all together to request that email, hung up on multiple time and all because she didn't fully explain to...Read more
Today we were scheduled to pick up our rental at 10am and we were done with paperwork at 9:50. We have a long drive home 13 hours! So we wanted to be on schedule especially with 2 young kids! We didn't get our car until 11 because they said "it was getting cleaned"! As...Read more
Do not trust hertz price quotes! I rented a car from Hertz for pick up at a franchise in Ireland. To my surprise, he bill I received turned out to be more than the agreed upon price. When I spoke with a Hertz representative I discovered that the franchisee is free to...Read more
I didn't like
- Customer service
Hertz - Long lines
The wait line to get your car here at the Detroit airport is over 30 minutes! Not service, but disservice.
Hertz Customer Care Review
Had a reservation at hertz New Orleans airport! We have been waiting for 45 minutes while they service the car. What happens to taking car of the consumer. We rent a car on your time! Not happy!
Hertz Car Rental Review
Rented a car and not told about additional $47 charge for added driver. Thought I was signing for original amount. Given paperwork only after I signed. Told I was responsible for all charges I unknowingly signed. Customer Service refused to provide any refund or acknowledge any wrongdoing. Will not use Hertz for any future rental! Renter beware.
Hertz Membership Review
What exactly is the purpose or benefit of a Hertz Gold Membership if the ONLY real benefit of the membership is to pick up your car and go without having to wait and Hertz does not have cars??! This is why I left Avis. Thanks Hertz!
Never Again Hertz. We arrived at the FLL Hertz location on 8-11-17. We had made a reservation for a mid-sized car months in advance. When we got to the garage we could not find any vehicles in the area where they were supposed to be. There was a lady (a very patient...Read more
On 9/12/17 at Hertz located at the Denver international Airport, my wife arrived at 1100 a.m to pick up her rental car. The transaction had been done through our AAA account, Pickup: Date: Tue, Sep 12, 2017 11:00 AM Location: DENVER INTL AP (DEN - In Terminal) Phone:...Read more
Complaint against an employee at Hertz, Frankfurt am Main, Airport Hertz Employee Name: DA COSTAL Date: 9/10/2017 Earlier today, September 10, at 3:00pm, we returned our rental car to the garage at FRA Airport. There was a lot of construction going on at the airport...Read more
We rented a car in Tenerife from 09/02-2017 to 9/08/2017 they charged us 339.98 Euros. We were in Tenerife last year and we rented a car through an other company and it was a lot cheaper. After not sleeping all night the next day we went back and now from 09/03-to...Read more
I don't know about the rest of the country but don't, I repeat DON'T, use Hertz at Oakland International Airport. Use another company. Use Uber. Use Lyft. Take a taxi. Walk. Anything but Hertz!!! We picked up our rental around 9am on a Friday. The gentleman who checked...Read more
Hertz Montenegro charges
I booked car from Hertz in Montenegro airport Podgoritsa with standard insurance. After returning staff named mr.Gazivoda make wrong decision to charge me 120 euro for scratch on a plastic bumper. Pls take a look on photo enclosed. I have more than 15 yrs experience...Read more
rented a car for two days, I don't smoke, and they never looked inside the car. after returning the car, they said they found ashes and stains. they had to do a complete detail. well don't they detail the cars after everyone? NO They found ashes and stains charged me...Read more
Do you have something to say about Hertz? What happened? What can we help you with?