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I have been a road warrior for 30 years - primarily renting from Hertz - Presidents Circle. Now receiving these "audit" letters - claiming cars weren't full as indicated on the return? I have one that claims they refilled 6 gallons of gas when I drove 80 miles - in a...
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2.4
I liked
  • Used to be easy in out and always a car
I didn't like
  • Lack of customer service now horrific billing practices
#1085140
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I rented a car from the Deer Park, New York Office and Michael Mathews was extremely helpful, courteous, and kind. He went above and beyond to make the rental smooth and easy. My car had a flat and Michael was very helpful, walking me through who I had to call. He...
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4.2
I liked
  • Michael mathews in the deer park ny office
#1081362
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I've been a Hertz Gold CLub Member for 17 years. Time to leave. I travel nationally. Every location has gone downhill. Portland, Seattle, both DC airports, and most of the airports I have travelled in between. First, the Neverlost is fading out. Customers love the...
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#1075689
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Hertz - Long lines

Hertz
#1043793
The wait line to get your car here at the Detroit airport is over 30 minutes! Not service, but disservice.
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Hertz Customer Care Review

Hertz
#1039648
Had a reservation at hertz New Orleans airport! We have been waiting for 45 minutes while they service the car. What happens to taking car of the consumer. We rent a car on your time! Not happy!
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Hertz Car Rental Review

Hertz
#1037498
1.2
Details
Rented a car and not told about additional $47 charge for added driver. Thought I was signing for original amount. Given paperwork only after I signed. Told I was responsible for all charges I unknowingly signed. Customer Service refused to provide any refund or acknowledge any wrongdoing. Will not use Hertz for any future rental! Renter beware.
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Product or Service Quality
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Hertz Membership Review

Hertz
#1016840
What exactly is the purpose or benefit of a Hertz Gold Membership if the ONLY real benefit of the membership is to pick up your car and go without having to wait and Hertz does not have cars??! This is why I left Avis. Thanks Hertz!
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Can I give Hertz no stars?? Wish that was an option!!! We have a confirmed reservation with Hertz to rent a car and drive to see our daughter, who is in the military with a 48 hour pass. 48 hours - that is all we have with her. When going to get the car, we were...
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1.0
I didn't like
  • Can i give no stars for reliability
  • Bad service
  • Bad customer service
#1074084
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I had accident from a truck that hit my car & my insurance company referred them. After 40 days of my car repair , I sent back the rental car. I don't have any problem with anything , I was like just asking to charge another card that the one , on file . I was shocked...
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1.1
#1073411
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We had a couple of out-of-state weddings to go to, and decided to rent a car so as not to put all the miles on our own car. First time, tail light was out and we had to wait an extra 1.5 hours to get a replacement. Communication was horrible, but manager was nice...
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2.4
Product
#1070698
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I droped my car a night before and left the keys in drop box. I got a call next day that keys are not in drop box and they don't even have a survailliance camera. annoyed with the employees in the location. never ever trust these people. they charged me 550$ on my...
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1.0
#1063277
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Hertz should be ashamed of itself. I prepaid online to rent a car from the Philadelphia airport. It said to bring my itinerary. I called hertz Philly airport to ask about this nothing was and they told me where to park. I parked my car I was leaving there had to take 3...
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Anonymous
Anonymous

I still dont have my money back. Its ridiculus

Anonymous
Kenneth

They did not have the type of car I booked instead they made me pay additional amount for a more expensive rent or go for a cheaper one without a refund .I was not happy the ...

1.0
#1058608
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I am done with Hertz. We rented a car six months ago at the Savannah, GA airport. The car had over 20K miles on it. Dirty when we picked it up. It was 6:30 am in the morning. No attendant in the lot. We had a minor hit and run. For six months Hertz was worthless in...
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1.0
I didn't like
  • Customer service
#1058374
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The clerk know that it State Farm insurance you have two choices a Toyota or Nissan not know the Nissan is a SUV .He try to convince of buying car rental insurance $12.99/ day . He use to make me believe that the car was 12.99/day which was true that it was $33.24. Is...
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#1057646
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