Sausalito, California
1 comment
Not resolved

I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.

Related: Do Not Rent from Hertz

I am enrolled in the Premium Car rental Protection Program provided by American Express.

When I returned the car, a Hertz employee reported damage - 1 small dent.

I asked whether Hertz was going to bother about it.

I was told that I would be notified.

Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.

I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.

I received a Hertz invoice on September 13th demanding additional EUR 364.30.

Hertz Dusseldorf charged EUR 1,150.58 for a hardly noticeable dent!

Review about: Extra Charge.

Review #358392 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Have you contacted your credit card company about this situation and I would also review your rental contract to ensure that you are covered so that you can get a full refund.

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