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Updated by user Aug 03, 2018

do not ever rent form here - the manager and assistant managers are liars, even going out for lunch instead of meeting with customers - hot date boys?

Original review posted by user Aug 02, 2018

If I was able to give negative stars I would! I made a reservation with hertz at the Milwauke, Oregon location. Biggest mistake ever!!!1 When we arrived at the Portland airport we grabbed a taxi to Milwauke. Why not at the airport - all the cars were sold out or the price was crazy expensive - over 700.00/week for the least expensive car. I call the branch and let them know we are on our way. They say they have to go pick up some cars. i say - well, we will be there in 20 minutes - can you not just wait? You knew for over two weeks we were coming. The manager said he would take care of us.

We arrive at the location and lo and behold - it is closed! I call the number on the door and ask where they are. They said they went to the airport to pick up more cars. I am not happy! I say - I just called you and said I was coming from the airport.

1 1/2 hours later - 4 people arrive - with no cars! It was obvious that the two young women did not work for hertz. What were they doing there? And cars? no cars! After a heated exchange they refused to rent us a car and said if we did not leave they would call the police! This is that we had a prepaid reservation. They were also very upset that we had made a complaint with the hertz corporation. Are you kidding me????

I wrote to hertz customer service and received nothing!!!!!!! Not even an apology!

This used to be considered a great company! Not anymore! WORST COMPANY EVER!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

Hertz Cons: I hate hertz.

Location: 17185 SE McLoughlin Blvd, Milwaukie, OR 97267, USA

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