Needing to rent a vehicle after car accident. Recommended by tow truck driver Sam's Auto in Liberty NY who also have a Hertz rental dept.
The level of customer service was the worst I have ever experienced in over 50 years. They also overcharged me as a normal day to day occurrence telling me one thing while charging me for something else. No receipts given upon returning of car. Said all was taken care of by insurance company then BAM, two weeks later a deduction from my account that overdraws it because it was an unexpected expense.
They had taken a deposit, (which was more than I owed) then after returning car they credited it again then deducted it much later again. Would not give information when standing there in person or over the phone.
Always call back and talk to this person or that person when they are in. Unbelievable.
Review about: Hertz Car Rental.