I've spent the last couple of months trying to dispute a rental. I rented a vehicle from the Columbia-Gervais on June 1 my return was for June 4th however I was in an accident on June 3rd and Hertz was the first to be notified however I received an bill and withdrawal from my account of 1529.
I called and spoke with Hertz on the 14th and they stated they will handle. I was currently waiting on a phone call. So i was then directed to contact the branch manager the employees continue to state the a manager was not there and they will get her to contact me. Never recieved a call.
I do not feel I owe two weeks of rental because I was in a wreck on the 3rd the representative agreed. There was also a cleaning fee that if i could've cleaned up i would have. They had the car stored for 3 weeks i honesty dont feel that's my fault.
Now I receive an email saying I declined the loss waiver i purchase the insurance EVERY time rent a vehicle. It's in my profile.
I've been renting with this company for years im also "Gold Memeber" and it brings tears to my eyes that this has happened to me. I've been renting cars for over a decade and just asking for a little compassion, consideration and fairness and all they gave me was owell sorry and we really dont care to lose your business.